Free NAHQ CPHQ Exam Questions

Become NAHQ Certified with updated CPHQ exam questions and correct answers

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Total 611 Questions | Updated On: Mar 06, 2026

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Question 1

Which of the following should the team do next?

A : Conduct an in-service for housekeeping staff.

B : Evaluate patient risk factors.

C : Refer this issue to the safety committee.

D : Collect frequency data on the causes of the falls.

Answer: D

Question 2

Benchmark is a term used to describe

A : Internal organizational performance

B : Progressive attainment of improvement

C : Achievement of outcomes

D : Measurement against others

Answer: D

Question 3

A performance improvement team is looking at data from similar medical centers to improve patterns of care. This method of assessment is known as:

A : Outcome measurement

B : Benchmarking

C : Peer review

D : Statistical analysis

Answer: B

Question 4

Which of the following is an important characteristic of a performance indicator?

A : time-limited

B : process-oriented

C : measurable

D : outcome-oriented

Answer: C

Question 5

Leadership at a facility reviewed andrevised business process activities following staff layoffs. The activities were carefully planned, communicated, and implemented according to the plan. One year later, the business is stable but staff morale is very low. Based on the concepts of change theory, this is most likely due to:

A : Leadership who were not immersed in the change process

B : The revision of business processes

C : Late adopters who are resistant to change

D : A failure to address the needs of the staff who were retained

Answer: D

Page: 1 / 123

Total 611 Questions | Updated On: Mar 06, 2026

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