Free ASQ CMQ-OE Exam Questions

Become ASQ Certified with updated CMQ-OE exam questions and correct answers

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Total 670 Questions | Updated On: Dec 17, 2025

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Question 1

A responsive customer service system is characterized by allowing customers to

A : select the appropriate option from a phone menu

B : have direct access to their orders online

C : send an email with their concerns or issues

D : have an immediate connection with the person they need to speak with

Answer: D

Question 2

Which of the following methods will help a company measure levels of customer-perceived quality?

A : alyze field failure reports

B : view capability tests that indicate failure-free production

C : nitor the number of warranty claims

D : nduct focus group studies

Answer: D

Question 3

The most common reason that companywide quality training programs fail is because the

A : rticipants’ baseline skills are too diverse

B : nguage and concepts are too complex

C : rticipation by various functional departments is lacking

D : pport of management is lacking

Answer: D

Question 4

In computing ROTI, which of the following would not be considered a training cost?

A : ainer ’s travel and living expenses

B : ployee turnover

C : mputer purchased solely for the training

D : rticipants’ time away from their jobs

Answer: B

Question 5

Which of the following are good reasons for including workforce personnel on project teams?

I: Provide subject matter expertise.

II: Reduce the upper management time commitment.

III: Increase worker participation in the improvement process.

IV: Reduce the direct-labor allocation on over-budget product lines.

A : and III only

B : and IV only

C : III, and IV only

D : II, III, and IV

Answer: A

Page: 1 / 134

Total 670 Questions | Updated On: Dec 17, 2025

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