Free ServiceNow CIS-SM Exam Questions

Become ServiceNow Certified with updated CIS-SM exam questions and correct answers

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Total 108 Questions | Updated On: Oct 29, 2025

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Question 1

Which one of the following best describes the process that Service Mapping uses to run a command on a target device?

A : Service Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

B : The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

C : Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.

D : Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance.

Answer: B

Question 2

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

A : Reduced ongoing service map maintenance effort as a result of automated map updates

B : Faster service issue resolution and reduced downtime due to better root cause analysis

C : Improved Software Asset Management capabilities

D : Reduction in effort to create service maps

E : Reduction in change related incidents due to improved service visibility during change planning

F : More accurate alerts from monitoring tools

Answer: C,D,E,F

Question 3

What component does Apache Tomcat represent in the following top-down topology? Cisco ACE # Apache Tomcat cluster # JBoss cluster # Oracle database

A : Authentication provider

B : The function of the Apache Tomcat in this example is not conclusive

C : Monitoring server

D : Web server

Answer: D

Question 4

When using a Delimited Text Parsing Strategy, what delimiter and position will parse 2014 from the string? 2014/02/07-17:49:36

A : limiter of space and position 1

B : limiter of / and position 0

C : limiter of / and position of 1

D : limiter of 2014 and position 1

Answer: D

Question 5

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

A : Class Change

B : Class Upgrade

C : Class Switch

D : Class Downgrade

Answer: C

Page: 1 / 22

Total 108 Questions | Updated On: Oct 29, 2025

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