Free ServiceNow CIS-SM Exam Questions

Become ServiceNow Certified with updated CIS-SM exam questions and correct answers

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Total 62 Questions | Updated On: Jul 28, 2025

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Question 1

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

A : duced ongoing service map maintenance effort as a result of automated map updates

B : ter service issue resolution and reduced downtime due to better root cause analysis

C : proved Software Asset Management capabilities

D : duction in effort to create service maps

E : duction in change related incidents due to improved service visibility during change planning

F : re accurate alerts from monitoring tools

Answer: A,C,D

Question 2

Which one of the following best describes the process that Service Mapping uses to run a command on a target device?

A : rvice Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

B : The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

C : rvice Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.

D : rvice Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance

Answer: B

Question 3

In Event Management, which of the following rules allows for automatic task creation?

A : ert Management

B : ent

C : k

D : ert Correlation

Answer: A

Question 4

When running Service Mapping discovery, which of the following represents the root cause of the error? “Failed to access target system. Access is denied”

A : O authentication error

B : I permissions error

C : plicative permissions error

D : ndows authentication error

Answer: A

Question 5

Which one of the following describes how a MID Server communicates with a ServiceNow instance?

A : itiates on HTTPS

B : ponds on HTTPS

C : ponds on HTTP

D : itiates on HTTP

Answer: A

Page: 1 / 13

Total 62 Questions | Updated On: Jul 28, 2025

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