Free ServiceNow CIS-SM Exam Questions

Become ServiceNow Certified with updated CIS-SM exam questions and correct answers

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Total 108 Questions | Updated On: Dec 17, 2025

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Question 1

In Service Mapping, which one of the following is used to discover the applications and outbound connections to other applications that appear on a Service map?

A : Identification Rules

B : Process Classifiers

C : Patterns

D : Metadata Rules

Answer: C

Question 2

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

A : duced ongoing service map maintenance effort as a result of automated map updates

B : ter service issue resolution and reduced downtime due to better root cause analysis

C : proved Software Asset Management capabilities

D : duction in effort to create service maps

E : duction in change related incidents due to improved service visibility during change planning

F : re accurate alerts from monitoring tools

Answer: A,C,D

Question 3

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

A : Class Change

B : Class Upgrade

C : Class Switch

D : Class Downgrade

Answer: C

Question 4

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

A : Class Change

B : Class Upgrade

C : Class Switch

D : Class Downgrade

Answer: C

Question 5

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

A : Reduced ongoing service map maintenance effort as a result of automated map updates

B : Faster service issue resolution and reduced downtime due to better root cause analysis

C : Improved Software Asset Management capabilities

D : Reduction in effort to create service maps

E : Reduction in change related incidents due to improved service visibility during change planning

F : More accurate alerts from monitoring tools

Answer: C,D,E,F

Page: 1 / 22

Total 108 Questions | Updated On: Dec 17, 2025

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