Free ServiceNow CIS-SM Exam Questions

Become ServiceNow Certified with updated CIS-SM exam questions and correct answers

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Total 108 Questions | Updated On: Sep 25, 2026

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Question 1

In Service Mapping, which one of the following is used to discover the applications and outbound connections to other applications that appear on a Service map?

A : Identification Rules

B : Process Classifiers

C : Patterns

D : Metadata Rules

Answer: C

Question 2

Which one of the following is the recommended starting point to resolve errors in bulk from the Service Mapping Home page under the Fix tile?

A : Resolve errors under the Credentials tile and continue to resolve errors under the tiles to the left

B : Resolve errors under the Configuration tile and continue to resolve errors under the tiles to the right

C : Resolve errors under the CMDB tile and continue to resolve errors under the tile above

D : Resolve errors under the Configuration tile and continue to resolve errors under the tile below

Answer: B

Question 3

Which one of the following describes how a MID Server communicates with a ServiceNow instance?

A : Initiates on HTTPS

B : Responds on HTTPS

C : Responds on HTTP

D : Initiates on HTTP

Answer: A

Question 4

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

A : Class Change

B : Class Upgrade

C : Class Switch

D : Class Downgrade

Answer: C

Question 5

In Service Mapping, which one of the following is used to discover the applications and outbound connections to other applications that appear on a Service map?

A : Identification Rules

B : Process Classifiers

C : Patterns

D : Metadata Rules

Answer: C

Page: 1 / 22

Total 108 Questions | Updated On: Sep 25, 2026

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