Free ServiceNow CIS-SM Exam Questions

Become ServiceNow Certified with updated CIS-SM exam questions and correct answers

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Total 108 Questions | Updated On: Apr 27, 2026

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Question 1

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

A : Reduced ongoing service map maintenance effort as a result of automated map updates

B : Faster service issue resolution and reduced downtime due to better root cause analysis

C : Improved Software Asset Management capabilities

D : Reduction in effort to create service maps

E : Reduction in change related incidents due to improved service visibility during change planning

F : More accurate alerts from monitoring tools

Answer: C,D,E,F

Question 2

In Service Mapping, which one of the following is used to discover the applications and outbound connections to other applications that appear on a Service map?

A : Identification Rules

B : Process Classifiers

C : Patterns

D : Metadata Rules

Answer: C

Question 3

Which one of the following is the recommended starting point to resolve errors in bulk from the Service Mapping Home page under the Fix tile?

A : Resolve errors under the Credentials tile and continue to resolve errors under the tiles to the left

B : Resolve errors under the Configuration tile and continue to resolve errors under the tiles to the right

C : Resolve errors under the CMDB tile and continue to resolve errors under the tile above

D : Resolve errors under the Configuration tile and continue to resolve errors under the tile below

Answer: B

Question 4

Which one of the following is the recommended starting point to resolve errors in bulk from the Service Mapping Home page under the Fix tile?

A : Resolve errors under the Credentials tile and continue to resolve errors under the tiles to the left

B : Resolve errors under the Configuration tile and continue to resolve errors under the tiles to the right

C : Resolve errors under the CMDB tile and continue to resolve errors under the tile above

D : Resolve errors under the Configuration tile and continue to resolve errors under the tile below

Answer: B

Question 5

Which one of the following describes how a MID Server communicates with a ServiceNow instance?

A : Initiates on HTTPS

B : Responds on HTTPS

C : Responds on HTTP

D : Initiates on HTTP

Answer: A

Page: 1 / 22

Total 108 Questions | Updated On: Apr 27, 2026

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