Free ServiceNow CIS-SM Exam Questions

Become ServiceNow Certified with updated CIS-SM exam questions and correct answers

Page: 1 / 22

Total 108 Questions | Updated On: Oct 29, 2025

Add To Cart

Question 1

Which one of the following is the recommended starting point to resolve errors in bulk from the Service Mapping Home page under the Fix tile?

A : Resolve errors under the Credentials tile and continue to resolve errors under the tiles to the left

B : Resolve errors under the Configuration tile and continue to resolve errors under the tiles to the right

C : Resolve errors under the CMDB tile and continue to resolve errors under the tile above

D : Resolve errors under the Configuration tile and continue to resolve errors under the tile below

Answer: B

Question 2

Which one of the following describes how a MID Server communicates with a ServiceNow instance?

A : Initiates on HTTPS

B : Responds on HTTPS

C : Responds on HTTP

D : Initiates on HTTP

Answer: A

Question 3

Which one of the following best describes what will happen if Discovery is configured with 3 MID Servers in a Load Balance Cluster with Shazzam cluster support disabled?

A : All three MID Servers will be used during the Port Scan phase and all three will be used during theclassification phase.

B : Only one MID Server will be used during the Identification phase and all three will be used during the exploration phase.

C : Only one MID Server will be used during the Port Scan phase and all three will be used during the classification phase.

D : All three MID Server will be used during the Identification phase and only one will be used during the exploration phase.

Answer: A

Question 4

Which one of the following best describes what will happen if Discovery is configured with 3 MID Servers in a Load Balance Cluster with Shazzam cluster support disabled?

A : All three MID Servers will be used during the Port Scan phase and all three will be used during theclassification phase.

B : Only one MID Server will be used during the Identification phase and all three will be used during the exploration phase.

C : Only one MID Server will be used during the Port Scan phase and all three will be used during the classification phase.

D : All three MID Server will be used during the Identification phase and only one will be used during the exploration phase.

Answer: A

Question 5

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

A : Reduced ongoing service map maintenance effort as a result of automated map updates

B : Faster service issue resolution and reduced downtime due to better root cause analysis

C : Improved Software Asset Management capabilities

D : Reduction in effort to create service maps

E : Reduction in change related incidents due to improved service visibility during change planning

F : More accurate alerts from monitoring tools

Answer: C,D,E,F

Page: 1 / 22

Total 108 Questions | Updated On: Oct 29, 2025

Add To Cart