Free ServiceNow CIS-SAM Exam Questions

Become ServiceNow Certified with updated CIS-SAM exam questions and correct answers

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Total 160 Questions | Updated On: Apr 27, 2026

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Question 1

In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?

A : ansition

B : ose

C : eate

D : epare

E : itiate

Answer: D

Question 2

In addition to creating a new purchase order for software licenses, additional remediation options are available in Software Model results to: (Choose two.)

A : move Unallocated Installs

B : move Duplicate Allocations

C : move Unlicensed Installs

D : move Blacklisted Installs

Answer: B,C

Question 3

An allocation is automatically created in which of the following scenarios? (Choose two.)

A : ter receiving the rights for software from a purchase order

B : After a Create allocation remediation option has been taken

C : ter reconciliation runs and identifies that rights are ‘Not allocated in use’

D : When a software installation is discovered

E : After successfully sourcing a request via an existing entitlement

Answer: A,C

Question 4

A user is notified their software install has been flagged for reclamation. The user declines approval.

What is the next step in the workflow?

A : thing happens.

B : user's manager must approve or decline the reclamation.

C : reclamation candidate is removed from the candidate list.

D : software is reclaimed since it was not in use.

Answer: B

Question 5

As part of the software normalization process, software discovery models are normalized via which mechanisms? (Choose two.)

A : Fix script

B : heduled job

C : iness rule

D : tegration

E : rkflow

Answer: B,D

Page: 1 / 32

Total 160 Questions | Updated On: Apr 27, 2026

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