Free ServiceNow CIS-SAM Exam Questions

Become ServiceNow Certified with updated CIS-SAM exam questions and correct answers

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Total 160 Questions | Updated On: Jan 28, 2026

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Question 1

You have a contract that is getting ready to expire. What options do you have for handling this contract and remaining compliant? (Choose three.)

A : ject

B : tend

C : ncel

D : tivate

E : lete

F : new

Answer: A,C,D

Question 2

In order to write to the reconciliation results, a user would need the following role in ServiceNow: sam_reconcile_user

A : ue

B : lse

Answer: B

Question 3

When a Software Installation record is created, ServiceNow attempts to match the installation to a:

A : ftware Entitlement

B : ftware Model

C : ftware Discovery Model

D : plication Model

Answer: C

Question 4

As part of the software normalization process, software discovery models are normalized via which mechanisms? (Choose two.)

A : Fix script

B : heduled job

C : iness rule

D : tegration

E : rkflow

Answer: B,D

Question 5

Within Software Asset Management there are many key terms to understand, what is the best definition for Normalization?

A : or more use rights assigned to a specific device or user

B : assification of the acquired software

C : process of standardizing discovered software installation to defined norms

D : process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory

E : ftware license details that define use rights

Answer: C

Page: 1 / 32

Total 160 Questions | Updated On: Jan 28, 2026

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