Free ServiceNow CIS-SAM Exam Questions

Become ServiceNow Certified with updated CIS-SAM exam questions and correct answers

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Total 160 Questions | Updated On: Aug 12, 2026

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Question 1

A user is notified their software install has been flagged for reclamation. The user declines approval.

What is the next step in the workflow?

A : thing happens.

B : user's manager must approve or decline the reclamation.

C : reclamation candidate is removed from the candidate list.

D : software is reclaimed since it was not in use.

Answer: B

Question 2

In addition to creating a new purchase order for software licenses, additional remediation options are available in Software Model results to: (Choose two.)

A : move Unallocated Installs

B : move Duplicate Allocations

C : move Unlicensed Installs

D : move Blacklisted Installs

Answer: B,C

Question 3

In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?

A : ansition

B : ose

C : eate

D : epare

E : itiate

Answer: D

Question 4

You have a contract that is getting ready to expire. What options do you have for handling this contract and remaining compliant? (Choose three.)

A : ject

B : tend

C : ncel

D : tivate

E : lete

F : new

Answer: A,C,D

Question 5

What are the available actions associated with the Normalization Suggestions feature? (Choose two.)

A : cept – updates the discovery model with suggested values

B : Reject – ignores the suggestion. The next time the scheduled job is executed, it will not pick the samepackage or rule that was rejected previously

C : Save – allows you to save the suggestion to review again later

D : Ignore – ignores the suggestion. All fields are updated to read only until the next time the job is executedwith the same package or rule that was ignored previously.

E : eate – creates a discovery model with suggested values

Answer: B,C

Page: 1 / 32

Total 160 Questions | Updated On: Aug 12, 2026

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