Free ServiceNow CIS-SAM Exam Questions

Become ServiceNow Certified with updated CIS-SAM exam questions and correct answers

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Total 160 Questions | Updated On: Sep 23, 2026

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Question 1

A user is notified their software install has been flagged for reclamation. The user declines approval.

What is the next step in the workflow?

A : thing happens.

B : user's manager must approve or decline the reclamation.

C : reclamation candidate is removed from the candidate list.

D : software is reclaimed since it was not in use.

Answer: B

Question 2

Within Software Asset Management there are many key terms to understand, what is the best definition for Normalization?

A : or more use rights assigned to a specific device or user

B : assification of the acquired software

C : process of standardizing discovered software installation to defined norms

D : process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory

E : ftware license details that define use rights

Answer: C

Question 3

The Per Named Device license metric licenses which of the following?

A : user for a number of installations of software

B : device for a number of installations of software

C : pecific user for a number of installations of software

D : res on a physical server or virtual machine

E : pecific device for a number of installations of software

Answer: B

Question 4

What are the available actions associated with the Normalization Suggestions feature? (Choose two.)

A : cept – updates the discovery model with suggested values

B : Reject – ignores the suggestion. The next time the scheduled job is executed, it will not pick the samepackage or rule that was rejected previously

C : Save – allows you to save the suggestion to review again later

D : Ignore – ignores the suggestion. All fields are updated to read only until the next time the job is executedwith the same package or rule that was ignored previously.

E : eate – creates a discovery model with suggested values

Answer: B,C

Question 5

An allocation is automatically created in which of the following scenarios? (Choose two.)

A : ter receiving the rights for software from a purchase order

B : After a Create allocation remediation option has been taken

C : ter reconciliation runs and identifies that rights are ‘Not allocated in use’

D : When a software installation is discovered

E : After successfully sourcing a request via an existing entitlement

Answer: A,C

Page: 1 / 32

Total 160 Questions | Updated On: Sep 23, 2026

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