Free ServiceNow CIS-ITSM Exam Questions

Become ServiceNow Certified with updated CIS-ITSM exam questions and correct answers

Page: 1 / 200

Total 999 Questions | Updated On: Jan 29, 2026

Add To Cart

Question 1

On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?

A : Duration

B : Due Date

C : Date Picker

D : Date

Answer: C

Question 2

What is the purpose of "time_worked" field in incident table?

A : is is a cumulative time logged by the users.

B : stores total elapsed time since the incident was created (it only counts the elapsed time during business working hours).

C : It stores total elapsed time since the incident was created.

D : It stores total elapsed time since the incident state changed to "In Progress".

Answer: A

Question 3

How are Releases related to Changes?

A : Releases are implemented prior lo Changes

B : Releases are comprised of one or more Changes

C : Changes are implemented prior to Releases

D : Changes are comprised of one or more Release

Answer: B

Question 4

What should you use to capture data in a grid layout on a catalog item?

A : Cascade variable

B : Multi-row variable set

C : Grid variable

D : Enable set

Answer: B

Question 5

What is KCS (Knowledge Centered Services)?

A : A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

B : A documented methodology to provide a set of best practices for creating and maintaining knowledge

C : A dashboard with specific visualization of the different knowledge bases and categories

D : An application that helps agents and managers to create cases from Knowledge articles

Answer: B

Page: 1 / 200

Total 999 Questions | Updated On: Jan 29, 2026

Add To Cart