Free ServiceNow CIS-ITSM Exam Questions

Become ServiceNow Certified with updated CIS-ITSM exam questions and correct answers

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Total 999 Questions | Updated On: Aug 02, 2026

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Question 1

On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?

A : Duration

B : Due Date

C : Date Picker

D : Date

Answer: C

Question 2

Which of the following tables does the change_request_metric database view join? (Choose all that apply.)

A : tric_definition

B : k_sla

C : ange_task

D : ange_request

E : tric_instance

Answer: A,D

Question 3

How are Releases related to Changes?

A : Releases are implemented prior lo Changes

B : Releases are comprised of one or more Changes

C : Changes are implemented prior to Releases

D : Changes are comprised of one or more Release

Answer: B

Question 4

Your customer has built a mature knowledge base, with articles targeted to internal audiences, which aretechnical. Other articles are written forend users, with simple instructions. From the Incident form, the agents would like to be able to identify whicharticles are visible to the callers. Whatfeature would you use, to satisfy this requirement?

A : Internal/External Highlighting

B : Show User Viewable

C : User Only View

D : Search as User

Answer: B

Question 5

What should you use to capture data in a grid layout on a catalog item?

A : Cascade variable

B : Multi-row variable set

C : Grid variable

D : Enable set

Answer: B

Page: 1 / 200

Total 999 Questions | Updated On: Aug 02, 2026

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