Free ServiceNow CIS-ITSM Exam Questions

Become ServiceNow Certified with updated CIS-ITSM exam questions and correct answers

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Total 999 Questions | Updated On: Jul 29, 2020

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Question 1

Under which circumstances is it appropriate to accept the risk of a problem?

A : A vendor is actively investigating the problem.

B : permanent fix will be implemented in a future patch or release.

C : A change request is pending implementation.

D : permanent fix is too costly and the documented workaround is sufficient.

Answer: D

Question 2

Where can a change manager define the interval frequency for unauthorized change detection?

A : The ci.change.unplanned business rule

B : Event Processing Properties module

C : Unauthorized Change Properties module

D : Unauthorized change flow

Answer: C

Question 3

What is KCS (Knowledge Centered Services)?

A : A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

B : A documented methodology to provide a set of best practices for creating and maintaining knowledge

C : A dashboard with specific visualization of the different knowledge bases and categories

D : An application that helps agents and managers to create cases from Knowledge articles

Answer: B

Question 4

What ServiceNow application in the Now Mobile app enables users to retrieve more relevant knowledge articles in search results and have a better experience?

A : Predictive Intelligence

B : Zing search

C : AI Search

D : Virtual Agent

Answer: C

Question 5

A sales manager is unable to view a contact. The contact owner is under the manager in the role hierarchy. Why is the sales manager receiving "insufficient privileges" error when viewing a contact?

A : contact owner has NOT selected the option to share contacts with others in the role hierarchy.

B : contact sharing settings are controlled by the parent, and the account owner is NOT under the sales manager’s role.

C : contact sharing settings are private, so access to the record is limited to the contact owner and system administrator.

D : account sharing settings are controlled by the parent, and the account owner is NOT under the sales manager’s role.

Answer: B

Page: 1 / 200

Total 999 Questions | Updated On: Jul 29, 2020

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