Free ServiceNow CIS-ITSM Exam Questions

Become ServiceNow Certified with updated CIS-ITSM exam questions and correct answers

Page: 1 / 200

Total 999 Questions | Updated On: Apr 27, 2026

Add To Cart

Question 1

Your customer has built a mature knowledge base, with articles targeted to internal audiences, which aretechnical. Other articles are written forend users, with simple instructions. From the Incident form, the agents would like to be able to identify whicharticles are visible to the callers. Whatfeature would you use, to satisfy this requirement?

A : Internal/External Highlighting

B : Show User Viewable

C : User Only View

D : Search as User

Answer: B

Question 2

You have just upgraded your instance and have not migrated to multimodal change. Using the default settings, when you click on Change > Create new, what page displays?

A : Change Interceptor

B : Change Form

C : Change Landing Page

D : Change Overview

Answer: A

Question 3

Which of the following fields are mandatory when you are resolving an Incident?

Select 2 Answers from the below options.

A : Work notes

B : Resolution code

C : Configuration item

D : Resolution notes

Answer: B,D

Question 4

Problem management provides what benefits for Incident management? Choose 2 answers

A : Incident managers authorize problem investigations

B : Solutions implemented reduce future incidents

C : Published workarounds help quickly resolve incidents

D : Problem Investigations automatically triggered for multiple user incidents

Answer: B,C

Question 5

How are Releases related to Changes?

A : Releases are implemented prior lo Changes

B : Releases are comprised of one or more Changes

C : Changes are implemented prior to Releases

D : Changes are comprised of one or more Release

Answer: B

Page: 1 / 200

Total 999 Questions | Updated On: Apr 27, 2026

Add To Cart