Free ServiceNow CIS-ITSM Exam Questions

Become ServiceNow Certified with updated CIS-ITSM exam questions and correct answers

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Total 999 Questions | Updated On: Jun 17, 2026

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Question 1

What are the different fields for service catalogue and request fulfilment to track lifecycle information?

Select 3 Answers from the below options.

A : Status

B : Stage

C : State

D : Request State

Answer: B,C,D

Question 2

A custom Visualforce controller calls the ApexPages.addMessage() method, but no messages are rendering on the page. Which component should be added to the Visualforce page to display the message?

A : < apex:message for="info"/ >

B : < apex:facet name="messages" / >

C : < apex:pageMessage severity="info" / >

D : < apex:pageMessages / >

Answer: D

Question 3

How are Releases related to Changes?

A : Releases are implemented prior lo Changes

B : Releases are comprised of one or more Changes

C : Changes are implemented prior to Releases

D : Changes are comprised of one or more Release

Answer: B

Question 4

What are key relationships between Change and Problem records? Choose 2 answers

A : A Problem must be associated with a Change, before it can be closed

B : Changes which cause incidents should have an associated Problem

C : A Change can cause a Problem

D : Problem can be solved by a Change

Answer: C,D

Question 5

What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)

A : % Successful Changes

B : Count of Completed Changes per Month, by Change Type

C : % Unauthorized Changes

D : Count of Completed Changes per Month, by Category

Answer: A,C

Page: 1 / 200

Total 999 Questions | Updated On: Jun 17, 2026

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