Free ServiceNow CIS-ITSM Exam Questions

Become ServiceNow Certified with updated CIS-ITSM exam questions and correct answers

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Total 999 Questions | Updated On: Nov 11, 2026

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Question 1

How are Releases related to Changes?

A : Releases are implemented prior lo Changes

B : Releases are comprised of one or more Changes

C : Changes are implemented prior to Releases

D : Changes are comprised of one or more Release

Answer: B

Question 2

Which of the following tables does the change_request_metric database view join? (Choose all that apply.)

A : tric_definition

B : k_sla

C : ange_task

D : ange_request

E : tric_instance

Answer: A,D

Question 3

How are Releases related to Changes?

A : Releases are implemented prior lo Changes

B : Releases are comprised of one or more Changes

C : Changes are implemented prior to Releases

D : Changes are comprised of one or more Release

Answer: B

Question 4

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms. What do you recommend to your customer?

A : Use the Principal CI class checkbox to identify the CI classes that they want visible on the Incident Problem and Change forms

B : Make a show/hide Ul action to show only the desired CIs to the itil users

C : Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display: make reference qualifier to display only the CIs with show=true

D : Create an Access control to hide the unnecessary Cls from the itil users

Answer: A

Question 5

Which ServiceNow application enables a process user to submit, approve, and fulfil requests?

A : Service Catalog

B : Request Portal

C : Request Management

D : Service Portal

Answer: A

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Total 999 Questions | Updated On: Nov 11, 2026

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