Free ServiceNow CIS-ITSM Exam Questions

Become ServiceNow Certified with updated CIS-ITSM exam questions and correct answers

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Total 999 Questions | Updated On: Jan 29, 2026
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Question 1

The system administrator evaluates each catalogue item and determines whether approvals are needed and, if so, by whom.

Which of the following approval requirements are possible?

Select 3 Answers from the below options.


Answer: A,B,D
Question 2

What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)


Answer: A,C
Question 3

What are the different stages in the problem management lifecycle?

Select 4 Answers from the below options.


Answer: B,C,D,E
Question 4

Where can a change manager define the interval frequency for unauthorized change detection? 


Answer: C
Question 5

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?


Answer: A
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Total 999 Questions | Updated On: Jan 29, 2026
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