Free ServiceNow CIS-ITSM Exam Questions

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Total 999 Questions | Updated On: Jun 17, 2026

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Question 1

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

A : Proposed, Accepted, Rejected, Cancelled

B : Proposed, Accepted, Rejected, Reopened

C : Proposed, Received, eCAB Convened, Closed

D : New, Work in progress, Escalated, Communicated

Answer: A

Question 2

In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

A : Automatically via the Change - Implementation subflow

B : Manually by the user during New, Assess, and Authorized states

C : Automatically depending on the category selected on the Change Request

D : Manually by the user during all states, except Closed or Canceled

Answer: A,D

Question 3

Who can contribute if no User Criteria are specified for 'Can Contribute' in a Knowledge Base?

A : Knowledge Base Managers

B : No one

C : All users

D : User Criteria Admins

Answer: A

Question 4

You have just upgraded your instance and have not migrated to multimodal change. Using the default settings, when you click on Change > Create new, what page displays?

A : Change Interceptor

B : Change Form

C : Change Landing Page

D : Change Overview

Answer: A

Question 5

How are Releases related to Changes?

A : Releases are implemented prior lo Changes

B : Releases are comprised of one or more Changes

C : Changes are implemented prior to Releases

D : Changes are comprised of one or more Release

Answer: B

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Total 999 Questions | Updated On: Jun 17, 2026

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