Free ServiceNow CIS-ITSM Exam Questions

Become ServiceNow Certified with updated CIS-ITSM exam questions and correct answers

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Total 999 Questions | Updated On: Jun 03, 2025

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Question 1

Universal Containers has a process to allow an employee to submit a vacation request and route it to the

employee’s manager for approval. An employee attempted to submit a request but it could NOT be submitted.

How should the administrator troubleshoot this?

A : ure the approval step has an associated action.

B : ure the user record has an assigned active manager.

C : view the system log to determine the root cause.

D : workflow to email the administrator if the process fails.

Answer: B

Question 2

What are key relationships between Change and Problem records? Choose 2 answers

A : A Problem must be associated with a Change, before it can be closed

B : Changes which cause incidents should have an associated Problem

C : A Change can cause a Problem

D : Problem can be solved by a Change

Answer: C,D

Question 3

What are key relationships between Change and Problem records? Choose 2 answers

A : A Problem must be associated with a Change, before it can be closed

B : Changes which cause incidents should have an associated Problem

C : A Change can cause a Problem

D : Problem can be solved by a Change

Answer: C,D

Question 4

On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?

A : Duration

B : Due Date

C : Date Picker

D : Date

Answer: C

Question 5

Where can a change manager define the interval frequency for unauthorized change detection?

A : The ci.change.unplanned business rule

B : Event Processing Properties module

C : Unauthorized Change Properties module

D : Unauthorized change flow

Answer: C

Page: 1 / 200

Total 999 Questions | Updated On: Jun 03, 2025

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