Free ServiceNow CIS-ITSM Exam Questions

Become ServiceNow Certified with updated CIS-ITSM exam questions and correct answers

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Total 999 Questions | Updated On: Mar 24, 2026

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Question 1

Which of the following defines the approvals that should be applied to a change request?

A : ange approval policy

B : ange approval business rules

C : ange approval script includes

D : ange approval UI actions

Answer: A

Question 2

What should you use to capture data in a grid layout on a catalog item?

A : Cascade variable

B : Multi-row variable set

C : Grid variable

D : Enable set

Answer: B

Question 3

Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?

A : Catalog Items

B : Record Producers

C : Content Items

D : Execution Plans

Answer: B

Question 4

Which of the following fields are copied across when a change request is created from an Incident form?

Select 3 Answers from the below options.

A : urgency

B : short_description

C : cmdb_ci

D : priority

Answer: B,C,D

Question 5

The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?

A : New. Work: m progress Escalated Communicated

B : Proposed. Accepted Rejected Cancelled

C : Proposed Received eCAB Convened Closed

D : Proposed Accepted Reacted Reopened

Answer: B

Page: 1 / 200

Total 999 Questions | Updated On: Mar 24, 2026

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