Free ServiceNow CIS-ITSM Exam Questions

Become ServiceNow Certified with updated CIS-ITSM exam questions and correct answers

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Total 999 Questions | Updated On: Jan 29, 2026

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Question 1

The system administrator evaluates each catalogue item and determines whether approvals are needed and, if so, by whom.

Which of the following approval requirements are possible?

Select 3 Answers from the below options.

A : None of the requested items

B : All of the requested items

C : Some or all of the requests

D : The entire request and requested items

Answer: A,B,D

Question 2

What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)

A : % Successful Changes

B : Count of Completed Changes per Month, by Change Type

C : % Unauthorized Changes

D : Count of Completed Changes per Month, by Category

Answer: A,C

Question 3

What are the different stages in the problem management lifecycle?

Select 4 Answers from the below options.

A : Initiate and Communicate

B : Resolve and Close

C : Create and Assess

D : Apply Fix or Accept Risk

E : Perform Root Cause Analysis

Answer: B,C,D,E

Question 4

Where can a change manager define the interval frequency for unauthorized change detection?

A : The ci.change.unplanned business rule

B : Event Processing Properties module

C : Unauthorized Change Properties module

D : Unauthorized change flow

Answer: C

Question 5

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

A : Proposed, Accepted, Rejected, Cancelled

B : Proposed, Accepted, Rejected, Reopened

C : Proposed, Received, eCAB Convened, Closed

D : New, Work in progress, Escalated, Communicated

Answer: A

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Total 999 Questions | Updated On: Jan 29, 2026

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