Free ServiceNow CIS-ITSM Exam Questions

Become ServiceNow Certified with updated CIS-ITSM exam questions and correct answers

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Total 999 Questions | Updated On: Dec 18, 2025

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Question 1

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

A : Proposed, Accepted, Rejected, Cancelled

B : Proposed, Accepted, Rejected, Reopened

C : Proposed, Received, eCAB Convened, Closed

D : New, Work in progress, Escalated, Communicated

Answer: A

Question 2

Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

A : On the Cart Layout, Columns tab, unselect Quantity column

B : On the Catalog Item, Columns tab, unselect Quantity column

C : On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity

D : On the Catalog, Advanced View, unselect Use cart layout, select No quantity

E : On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive

Answer: C

Question 3

The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?

A : New. Work: m progress Escalated Communicated

B : Proposed. Accepted Rejected Cancelled

C : Proposed Received eCAB Convened Closed

D : Proposed Accepted Reacted Reopened

Answer: B

Question 4

What is the purpose of "time_worked" field in incident table?

A : is is a cumulative time logged by the users.

B : stores total elapsed time since the incident was created (it only counts the elapsed time during business working hours).

C : It stores total elapsed time since the incident was created.

D : It stores total elapsed time since the incident state changed to "In Progress".

Answer: A

Question 5

What defines the required approvals and the associated conditions for a change model?

A : A change approval policy

B : A change model's slate transitions

C : A change mode) approval definition

D : A change approval lifecycle flow

Answer: A

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Total 999 Questions | Updated On: Dec 18, 2025

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