Free Online ServiceNow CIS-ITSM Practice Test

Prepare Your ServiceNow CIS-ITSM Exam Questions with Free online CIS-ITSM Practice Test. Get Brilliant Certified Implementation Specialist - IT Service Management Exam Results with Valid CIS ITSM Exam Dumps.

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Total 834 Questions | Updated On: May 14, 2024

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Question 1

Universal Containers has a process to allow an employee to submit a vacation request and route it to the

employee’s manager for approval. An employee attempted to submit a request but it could NOT be submitted.

How should the administrator troubleshoot this?

A : Ensure the approval step has an associated action.

B : Ensure the user record has an assigned active manager.

C : Review the system log to determine the root cause.

D : Use workflow to email the administrator if the process fails.

Answer: B

Question 2

Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)

A : Product quantity

B : Quota amount

C : Opportunity amount

D : Expected revenue

Answer: B,C

Question 3

Who has 'read' access to the Requested Item [sc_req_item] record?

Select 3 Answers from the below options.

A : Opened by user

B : Requester's manager

C : Requested For user

D : Approver

Answer: A,C,D

Question 4

The system administrator evaluates each catalogue item and determines whether approvals are needed and, if so, by whom.

Which of the following approval requirements are possible?

Select 3 Answers from the below options.

A : None of the requested items

B : All of the requested items

C : Some or all of the requests

D : The entire request and requested items

Answer: A,B,D

Question 5

Under which circumstances is it appropriate to accept the risk of a problem?

A : A vendor is actively investigating the problem.

B : The permanent fix will be implemented in a future patch or release.

C : A change request is pending implementation.

D : The permanent fix is too costly and the documented workaround is sufficient.

Answer: D

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Total 834 Questions | Updated On: May 14, 2024

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