Free ServiceNow CIS-ITSM Exam Questions

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Total 999 Questions | Updated On: Sep 09, 2025

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Question 1

An administrator has been asked to grant read, create and edit access to the product object for users who

currently have the standard marketing user profile.

Which two approaches could be used to meet this request? (Choose two.)

A : eate a new profile for the marketing users and change the access levels to read, create and edit for the product object.

B : ange the access levels in the marketing user standard profile to read, create and edit for the product object.

C : eate a permission set with read and write access for the product object and assign it to the marketing users.

D : eate a permission set with read, create and edit access for the product object and assign it to the marketing users.

Answer: A,D

Question 2

What can you disable for knowledge articles from a Knowledge Base form?

Select 3 Answers from the below options.

A : Commenting

B : Subscribing

C : Suggesting

D : Rating

Answer: A,C,D

Question 3

What are key relationships between Change and Problem records? Choose 2 answers

A : A Problem must be associated with a Change, before it can be closed

B : Changes which cause incidents should have an associated Problem

C : A Change can cause a Problem

D : Problem can be solved by a Change

Answer: C,D

Question 4

Which one of the following is the minimum role needed in order to delete a knowledge base?

A : owledge manager

B : knowledge admin

C : body can delete a knowledge base

D : min

Answer: C

Question 5

Which module is used to view a list of Knowledge Bases?

A : owledge Base > All

B : Knowledge > Knowledge Bases > All

C : Knowledge > Administration > Knowledge Bases

D : owledge Base > Administration > All

Answer: C

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Total 999 Questions | Updated On: Sep 09, 2025

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