Free ServiceNow CIS-ITSM Exam Questions

Become ServiceNow Certified with updated CIS-ITSM exam questions and correct answers

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Total 999 Questions | Updated On: Oct 28, 2025

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Question 1

What application can you use to deliver solution definitions for incident and major incident management?

A : Performance Analytics

B : Virtual Agent

C : Search Analytics

D : Predictive Intelligence

Answer: D

Question 2

Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?

A : Catalog Items

B : Record Producers

C : Content Items

D : Execution Plans

Answer: B

Question 3

Problem management provides what benefits for Incident management? Choose 2 answers

A : Incident managers authorize problem investigations

B : Solutions implemented reduce future incidents

C : Published workarounds help quickly resolve incidents

D : Problem Investigations automatically triggered for multiple user incidents

Answer: B,C

Question 4

The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?

A : New. Work: m progress Escalated Communicated

B : Proposed. Accepted Rejected Cancelled

C : Proposed Received eCAB Convened Closed

D : Proposed Accepted Reacted Reopened

Answer: B

Question 5

What can you disable for knowledge articles from a Knowledge Base form?

Select 3 Answers from the below options.

A : Commenting

B : Subscribing

C : Suggesting

D : Rating

Answer: A,C,D

Page: 1 / 200

Total 999 Questions | Updated On: Oct 28, 2025

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