Free ServiceNow CIS-HR Exam Questions

Become ServiceNow Certified with updated CIS-HR exam questions and correct answers

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Total 186 Questions | Updated On: Sep 23, 2026

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Question 1

At what level is User Criteria set to control who can read and edit knowledge articles?

A : either the Knowledge Base or Article

B : the Knowledge Article only.

C : the User record.

D : In the Knowledge Base only.

Answer: A

Question 2

What are the different ways that data can enter the ServiceNow platform? Select 3 Answers from the below options.

A : Import Sets

B : Outbound Integration

C : Inbound Email Actions

D : Browser Interactions

Answer: A,C,D

Question 3

On the HR Case form, some HR Services have associated Response templates.

What determines which HR Services have Response Templates?

A : HR Criteria on the HR Service

B : HR Criteria on the Response Template record

C : The table and conditions on the Response Template record

D : User Criteria on the HR Service

Answer: C

Question 4

When configuring a PDF Document Template, how does the system map form fields to ServiceNow fields?

A : Document field type on the PDF Template Mappings record

B : Preview value field on the PDF Template Mappings record

C : Mapping field on the PDF Template Mappings record

D : Document field on the PDF Template Mappings record

Answer: A

Question 5

What type of information does the HR Profile contain?

A : rsonal employee data

B : oup membership and role information

C : er login and department information

D : A user’s password

Answer: A

Page: 1 / 38

Total 186 Questions | Updated On: Sep 23, 2026

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