Free ServiceNow CIS-HR Exam Questions

Become ServiceNow Certified with updated CIS-HR exam questions and correct answers

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Total 186 Questions | Updated On: Nov 11, 2026

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Question 1

On the HR Case form, some HR Services have associated Response templates.

What determines which HR Services have Response Templates?

A : HR Criteria on the HR Service

B : HR Criteria on the Response Template record

C : The table and conditions on the Response Template record

D : User Criteria on the HR Service

Answer: C

Question 2

If the Match All field is checked on a User Criteria record, the user:

A : t satisfy at least one of the criteria to meet the conditions.

B : t satisfy at least of the criteria to meet the conditions

C : t satisfy a majority percentage of the criteria to meet the conditions.

D : t satisfy all of the selected criteria to meet the conditions.

Answer: A

Question 3

How many User Criteria Records may be applied to a single KB or KB Article?

A : ly two

B : ly three

C : limited

D : ly one

Answer: A

Question 4

If a customer has a huge employee population, complex organizational structures, and requires custom integrations and language translations, what level of configuration complexity would their project be considered?

A : astic

B : w

C : jor

D : minal

Answer: C

Question 5

The customer you are implementing has purchased HR Service Delivery Enterprise which includes Enterprise

Onboarding and Transitions.

Which plugin must be activated to utilize Enterprise Onboarding and Transitions?

A : man Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]

B : ployee Document Management [com.sn_employee_document_management]

C : man Resources Scoped App: Core [com.sn_hr_core]

D : ployee Service Center [com.sn_hr_service_portal]

Answer: A

Page: 1 / 38

Total 186 Questions | Updated On: Nov 11, 2026

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