Free Online ServiceNow CIS-FSM Practice Test

Prepare Your ServiceNow CIS-FSM Exam Questions with Free online CIS-FSM Practice Test. Get Brilliant Certified Implementation Specialist - Field Service Mangement Exam Results with Valid CIS FSM Exam Dumps.

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Total 88 Questions | Updated On: May 16, 2024

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Question 1

When can work order tasks be dispatched?

A : Parts have been sourced

B : Field agent is assigned

C : Customer books an appointment

D : Dispatch group is assigned

Answer: B

Question 2

Users can be assigned work order tasks and edit these records if they: (Choose two.)

A : Belong to the Dispatch Group the task is assigned to

B : Are assigned the wm_edit role

C : Are assigned the wm_agent role

D : Belong to the Assignment Group the task is assigned to

Answer: A,D

Question 3

What criteria are utilized in auto-assignment of work order tasks? (Choose three.)

A : SLA status

B : Age of task

C : Skills

D : Task windows

E : Geolocation

Answer: A,C,D

Question 4

What assignment method uses this calculation for task assignment '(Criteria_1 rating x Criteria_1 weight) / total criterion weight + (Critena_2 rating x Critena_2 weight) / total criterion weight + (Critena_3 rating x Criteria_3 weight) / total of criterion weight'?

A : Dynamic scheduling

B : Manual task assignment

C : Auto-assignment

D : Workflow task assignment

Answer: A

Question 5

As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?

A : Matching Mandatory Parts for Dynamic Scheduling

B : Matching Agents With Most Parts For Dynamic Scheduling

C : Matching Skills for Dynamic Scheduling

D : Matching Skill Level Gap for Dynamic Scheduling

Answer: A

Page: 1 / 18

Total 88 Questions | Updated On: May 16, 2024

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