Free ServiceNow CIS-CSM Exam Questions

Become ServiceNow Certified with updated CIS-CSM exam questions and correct answers

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Total 260 Questions | Updated On: Jan 29, 2026

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Question 1

True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace. Options are :

A : False

B : True

Answer: B

Question 2

What will be the state of a case after a customer rejects the solution proposed by an agent?

A : In Progress

B : Open

C : New

D : Solution Rejected

Answer: B

Question 3

What are the Forum User Types? (Choose three.)

A : Admin

B : Registered

C : Public

D : Custom

E : Moderator

Answer: B,C,E

Question 4

What feature does the Product Model and Catalog Items Relationship plugin enable?

A : Agents are automatically proposed catalog items related to the chosen product on the case form

B : Consumers can track what products they have purchased via the catalog

C : It provides a contextual service catalog based on the customer’s subscribed services Most Voted

D : Customer service managers can track the financial cost of customer’s subscribed services and the related requests

Answer: C

Question 5

What benefits can be gained by integrating CSM with Field Service Management? (Choose two.)

A : Reduces agent workload

B : Reduces monthly case volume

C : Work orders can be created from a case Most Voted

D : Customer can access work order details and tasks created for their case

Answer: C,D

Page: 1 / 52

Total 260 Questions | Updated On: Jan 29, 2026

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