Free ServiceNow CIS-CSM Exam Questions

Become ServiceNow Certified with updated CIS-CSM exam questions and correct answers

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Total 260 Questions | Updated On: Mar 21, 2026

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Question 1

What allows the implementation of phases and tasks to meet performance goals track progress and measure success?

A : Performance Analytics Spotlight

B : Scheduled Reporting

C : Service Level Agreement Tasks

D : Continual Improvement Management

Answer: D

Question 2

Articles can provide the following: (Choose three.)

A : Document current and known issues

B : Provide answers and responses to common issues or questions

C : Information about customer’s service contract

D : Share product information

Answer: A,B,D

Question 3

Articles can provide the following: (Choose three.)

A : Document current and known issues

B : Provide answers and responses to common issues or questions

C : Information about customer’s service contract

D : Share product information

Answer: A,B,D

Question 4

Which table must be extended when creating a new case type?

A : Case (sn_customerservice_case)

B : Case Task (sn_customerservice_case_task)

C : Task (task)

D : Case Type (sn_case_type)

Answer: A

Question 5