Free ServiceNow CIS-CSM Exam Questions

Become ServiceNow Certified with updated CIS-CSM exam questions and correct answers

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Total 260 Questions | Updated On: Aug 01, 2026

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Question 1

When integrating Customer Service Management with IT Service management what separate action is required for Request Management?

A : Activation of the Customer Service with Service Management plugin (com.sn_cs_sm)

B : Activation of the Customer Service with Request Management plugin (com.sn_cs_sm_request)

C : Activation of the Customer Service Case Action Status plugin (com.snc.csm_action_status)

D : Activation of the Customer Service plugin (com.sn_customerservice)

Answer: B

Question 2

Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin? Options are :

A : Maybe

B : No

C : Yes

D : I don't know

Answer: C

Question 3

What benefits does scoping an application bring? (Choose three.)

A : CSM teams can move at their desired pace, independent of IT

B : Provides CSM teams autonomy and control

C : CSM application data and business logic is protected from changes by other applications

D : Account records can be changed only while in the CSM scope

E : Changes in different scopes can be addressed in a single update set

Answer: A,B,C

Question 4

What feature does the Product Model and Catalog Items Relationship plugin enable?

A : Agents are automatically proposed catalog items related to the chosen product on the case form

B : Consumers can track what products they have purchased via the catalog

C : It provides a contextual service catalog based on the customer’s subscribed services Most Voted

D : Customer service managers can track the financial cost of customer’s subscribed services and the related requests

Answer: C

Question 5

Who can create a customer service case from a community discussion? (Choose two.)

A : tomer service agent (sn_customerservice_agent)

B : oxy case creator (sn_customerservice.proxy_case_creator)

C : rtner (sn_customerservice.partner)

D : Case Viewer (sn_customerservice.case_viewer)

Answer: A,B

Page: 1 / 52

Total 260 Questions | Updated On: Aug 01, 2026

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