Free ServiceNow CIS-CSM Exam Questions

Become ServiceNow Certified with updated CIS-CSM exam questions and correct answers

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Total 260 Questions | Updated On: Dec 18, 2025
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Question 1

Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can: Options are :


Answer: B,C,D
Question 2

Which are the key self-service functions of the Customer Support Portal? (Choose three.) 


Answer: A,B,D
Question 3

Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin? Options are :


Answer: C
Question 4

What does viewing a customer’s install base enable customer service agents to do? (Choose two.) 


Answer: A,C
Question 5

What should be part of the pre-engagement collateral?


Answer: C
Page:    1 / 52      
Total 260 Questions | Updated On: Dec 18, 2025
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