Total 260 Questions |
Updated On: Jan 29, 2026
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Free ServiceNow CIS-CSM Exam Questions
Become ServiceNow Certified with updated CIS-CSM exam questions and correct answers
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Question 1
Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)
Answer: C,D
Question 2
Which are the key self-service functions of the Customer Support Portal? (Choose three.)
Answer: A,B,D
Question 3
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
Answer: A
Question 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace. Options are :
Answer: B
Question 5
Articles can provide the following: (Choose three.)
Answer: A,B,D
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Total 260 Questions |
Updated On: Jan 29, 2026
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