Total 225 Questions |
Updated On: May 15, 2024
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Free Online ServiceNow CIS-CSM Practice Test
Prepare Your ServiceNow CIS-CSM Exam Questions with Free online CIS-CSM Practice Test. Get Brilliant Certified Implementation Specialist - Customer Service Management Exam Results with Valid CIS CSM Exam Dumps.
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Question 1
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.
Answer: A
Question 2
Playbooks for CSM provide step-by-step guidance for resolving specific types of customer service cases. What are the three out-of-the-box playbooks for CSM? (Choose three.)
Answer: A,C,D
Question 3
New case tasks use the following prefix:
Answer: C
Question 4
Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?
Answer: C
Question 5
The default configuration automatically closes resolved Cases after how many days?
Answer: D
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/ 45
Total 225 Questions |
Updated On: May 15, 2024
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