Free ServiceNow CIS-CSM Exam Questions

Become ServiceNow Certified with updated CIS-CSM exam questions and correct answers

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Total 260 Questions | Updated On: Jan 29, 2026
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Question 1

Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)


Answer: C,D
Question 2

Which are the key self-service functions of the Customer Support Portal? (Choose three.) 


Answer: A,B,D
Question 3

Partner admin contacts have access to the data of both their partner accounts and customer accounts. 


Answer: A
Question 4

True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace. Options are :


Answer: B
Question 5

Articles can provide the following: (Choose three.) 


Answer: A,B,D
Page:    1 / 52      
Total 260 Questions | Updated On: Jan 29, 2026
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