Free ServiceNow CIS-CSM Exam Questions

Become ServiceNow Certified with updated CIS-CSM exam questions and correct answers

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Total 225 Questions | Updated On: Jul 29, 2020

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Question 1

What will be the state of a case after a customer rejects the solution proposed by an agent?

A : Progress

B : en

C : w

D : Solution Rejected

Answer: B

Question 2

Which of the following are correct for parent/child synchronization? (Choose two.)

A : ltiple child cases can be managed from a parent case as in Major Issue Management

B : Administrator can choose which fields to synchronize from parent to child cases

C : Parent to child cases can be synchronized regardless of which state the case is in

D : The property to synchronize parent to child cases is automatically enabled

Answer: A,C

Question 3

What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?

A : n view assets belonging to their partner accounts

B : n create, view, and edit cases for their partner accounts

C : n resolve cases reported by their partner accounts

D : n create and update contacts for their partner accounts

Answer: A

Question 4

The default configuration automatically closes resolved Cases after how many days?

A : 5 days

B : es are not automatically closed by default

C : 3 days

D : 10 days

Answer: D

Question 5

What is a household entity?

A : oup of users that usually share a common address and use services as a group

B : oup of people that usually share a common address and use services as a group

C : oup of customers that usually share a common address and use services as a group

D : oup of consumers that usually share a common address and use services as a group

Answer: C

Page: 1 / 45

Total 225 Questions | Updated On: Jul 29, 2020

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