Free ServiceNow CIS-CSM Exam Questions

Become ServiceNow Certified with updated CIS-CSM exam questions and correct answers

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Total 260 Questions | Updated On: Dec 18, 2025

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Question 1

In the 'Action Status' column on a case list, what could a blue indicator dot mean?

A : Needs attention

B : Blocked internally

C : Blocked externally

D : Work in progress

Answer: A

Question 2

What benefits can be gained by integrating CSM with Field Service Management? (Choose two.)

A : Reduces agent workload

B : Reduces monthly case volume

C : Work orders can be created from a case Most Voted

D : Customer can access work order details and tasks created for their case

Answer: C,D

Question 3

What are common types of application record data that are imported during a CSM data migration? (Choose two.)

A : owledge Article

B : counts

C : at

D :

Answer: B,D

Question 4

Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can: Options are :

A : Escalate the chat to virtual agent

B : Create a record, such as an incident or a case

C : Escalate the chat to another agent

D : Respond to questions

Answer: B,C,D

Question 5

Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)

A : Special handing notes

B : Lookup and verify

C : Related search

D : Agent assist

Answer: B,D

Page: 1 / 52

Total 260 Questions | Updated On: Dec 18, 2025

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