Free ServiceNow CIS-CSM Exam Questions

Become ServiceNow Certified with updated CIS-CSM exam questions and correct answers

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Total 260 Questions | Updated On: Apr 27, 2026

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Question 1

True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace. Options are :

A : False

B : True

Answer: B

Question 2

Access to a Knowledge base or Article can be restricted based on a customer’s assets and the product models using which of the following? (Choose two.)

A : Knowledge Product Entitlements

B : Data Policy

C : ACL

D : User Criteria

Answer: A

Question 3

What allows the implementation of phases and tasks to meet performance goals track progress and measure success?

A : Performance Analytics Spotlight

B : Scheduled Reporting

C : Service Level Agreement Tasks

D : Continual Improvement Management

Answer: D

Question 4

What will be the state of a case after a customer rejects the solution proposed by an agent?

A : In Progress

B : Open

C : New

D : Solution Rejected

Answer: B

Question 5

What benefits can be gained by integrating CSM with Field Service Management? (Choose two.)

A : Reduces agent workload

B : Reduces monthly case volume

C : Work orders can be created from a case Most Voted

D : Customer can access work order details and tasks created for their case

Answer: C,D

Page: 1 / 52

Total 260 Questions | Updated On: Apr 27, 2026

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