Free ServiceNow CIS-CSM Exam Questions

Become ServiceNow Certified with updated CIS-CSM exam questions and correct answers

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Total 260 Questions | Updated On: Oct 29, 2025

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Question 1

What feature does the Product Model and Catalog Items Relationship plugin enable?

A : Agents are automatically proposed catalog items related to the chosen product on the case form

B : Consumers can track what products they have purchased via the catalog

C : It provides a contextual service catalog based on the customer’s subscribed services Most Voted

D : Customer service managers can track the financial cost of customer’s subscribed services and the related requests

Answer: C

Question 2

Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)

A : Special handing notes

B : Lookup and verify

C : Related search

D : Agent assist

Answer: B,D

Question 3

What feature does the Product Model and Catalog Items Relationship plugin enable?

A : Agents are automatically proposed catalog items related to the chosen product on the case form

B : Consumers can track what products they have purchased via the catalog

C : It provides a contextual service catalog based on the customer’s subscribed services Most Voted

D : Customer service managers can track the financial cost of customer’s subscribed services and the related requests

Answer: C

Question 4

What are common types of application record data that are imported during a CSM data migration? (Choose two.)

A : owledge Article

B : counts

C : at

D :

Answer: B,D

Question 5

Partner admin contacts have access to the data of both their partner accounts and customer accounts.

A : True

B : False

Answer: A

Page: 1 / 52

Total 260 Questions | Updated On: Oct 29, 2025

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