Free ServiceNow CIS-CSM Exam Questions

Become ServiceNow Certified with updated CIS-CSM exam questions and correct answers

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Total 225 Questions | Updated On: Jun 06, 2025

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Question 1

What will be the state of a case after a customer rejects the solution proposed by an agent?

A : Progress

B : en

C : w

D : Solution Rejected

Answer: B

Question 2

What are common types of application record data that are imported during a CSM data migration? (Choose two.)

A : owledge Article

B : counts

C : at

D :

Answer: B,D

Question 3

What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?

A : n view assets belonging to their partner accounts

B : n create, view, and edit cases for their partner accounts

C : n resolve cases reported by their partner accounts

D : n create and update contacts for their partner accounts

Answer: A

Question 4

As an agent you can report a knowledge gap, if you cannot find relevant articles that could help resolve a case. Which action is required to create the knowledge gap?

A : Document the knowledge gap in the case work notes and escalate the case

B : t a question in one of the various Customer Service Management knowledge bases

C : Related Links on the case form to report a knowledge gap

D : the Create Knowledge button on the case form to report a knowledge gap

Answer: C

Question 5

Service-aware Install Base consists of which entities? (Choose three.)

A : talled Products

B : tall Base Items

C : ets

D : Sold Products

E : nfiguration Items

Answer: A,B,D

Page: 1 / 45

Total 225 Questions | Updated On: Jun 06, 2025

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