Free ServiceNow CIS-CSM Exam Questions

Become ServiceNow Certified with updated CIS-CSM exam questions and correct answers

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Total 260 Questions | Updated On: Aug 13, 2026

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Question 1

New case tasks use the following prefix:

A : MTASK prefix

B : ETASK prefix

C : TASK prefix

D : specific task prefix just existing TASK prefix

Answer: C

Question 2

After installing the Performance Analytics Content Pack for Customer Service, which job must be run to retrieve daily case data from previous months?

A : Customer Service Historic Data Collection

B : Customer Service Initial Data Collection

C : Customer Service Daily Data Collection

D : Customer Service Case Data Collection

Answer: A

Question 3

Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin? Options are :

A : Maybe

B : No

C : Yes

D : I don't know

Answer: C

Question 4

When the channel field on a case form is set to Social where are details of the social media conversations related to the case stored?

A : Social Channels

B : Social Profiles

C : Social Logs

D : Work notes

E : Additional comments

Answer: C

Question 5

Partner admin contacts have access to the data of both their partner accounts and customer accounts.

A : True

B : False

Answer: A

Page: 1 / 52

Total 260 Questions | Updated On: Aug 13, 2026

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