Global Manufacturing Co’s Human Resources department recently purchased a new software tool. This tool
helps evaluate future candidates for executive roles by scanning emails to see what those candidates say and
what is said about them. This provides the HR department with an automated “360 review” that lets them
know how the candidate thinks and operates, what their peers and direct reports say about them, and how well
they interact with each other.
What is the most important step for the Human Resources Department to take when implementing this new
software?