Free IFMA CFM Exam Questions

A facility manager describes an HVAC maintenance issue in a linear and logical manner. The customer listens and talks freely, mixing logic and emotion. Any misunderstanding between the two is most likely due to

Which content organization approach in writing prioritizes the factual information by importance with the most essential pieces of information offered in the lead (or summary lead)?

What is the first course of action that should be taken when you have identified a contractor's difficulty to perform on a contract?

FM has decided to purchase a computerized asset management system and has included in the acquisition budget the cost to purchase the system and cross charges from IT to install and maintain the system. What important cost factor has FM omitted?

When a leader invites perspectives and ideas from other members of the team, their leadership style could be described as which of the following?