Free Cisco CCST-IT-Support Exam Questions

Become Cisco Certified with updated CCST-IT-Support exam questions and correct answers

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Total 174 Questions | Updated On: Dec 07, 2025

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Question 1

What is malware?

A : ftware designed to protect a computer from threats.

B : y software that can perform legitimate tasks on a computer.

C : ftware that is designed to cause harm to a computer or network.

D : type of firewall that protects against unauthorized access.

Answer: C

Question 2

Why is it important to run scripts or configurations in a development environment before deploying them in production?

A : identify and fix errors or conflicts before they affect live systems

B : make the deployment process faster

C : avoid testing altogether in production

D : save time and resources during deployment

Answer: A

Question 3

What is the primary purpose of a ticketing system in a help desk environment?

A : keep track of customer interactions and issues

B : replace the need for customer service representatives

C : store customer personal information only

D : monitor the overall performance of the help desk staff

Answer: A

Question 4

What is the primary reason for escalating a security incident to the appropriate team?

A : ensure that sensitive data is protected and appropriate actions are taken.

B : avoid doing any additional work.

C : report the incident to management only.

D : gather more information from the user.

Answer: A

Question 5

What is the first troubleshooting step to take if a mobile device is not charging?

A : place the battery immediately

B : eck if the charging cable is securely connected

C : rform a factory reset on the device

D : ave the device plugged in overnight.

Answer: B

Page: 1 / 35

Total 174 Questions | Updated On: Dec 07, 2025

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