Free Cisco CCST-IT-Support Exam Questions

Become Cisco Certified with updated CCST-IT-Support exam questions and correct answers

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Total 174 Questions | Updated On: Oct 29, 2025

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Question 1

What is a phishing attack?

A : legitimate request for personal information from a trusted source.

B : type of malware that infects a computer system.

C : fraudulent attempt to obtain sensitive information by disguising as a trustworthy entity in electronic communications.

D : method of securing data by encrypting it.

Answer: C

Question 2

Which action must a service desk technician take to resolve a printer driver failure on a desktop PC?)

A : Disconnect and reconnect from the power source.

B : Boot the computer in safe mode.

C : Update the device driver software.

D : Place the desktop in locked/sleep mode.

Answer: C

Question 3

A user who has been on vacation for the past 30 days calls the help desk and reaches you. The user reports the following: Before I left for vacation, I changed my password and made sure it worked. My password is not due to be reset for another 60 days, but I can't log in to the network. While the user was gone, the company established a requirement for Multi-Factor Authentication (MFA). Which two actions could you take to resolve the problem? (Choose two.) Note: Each correct answer presents a complete solution.

A : Tell the user to install the company's authenticator app.

B : Set the user's password to never expire.

C : Tell the user to add a phone number to their account for SMS validation.

D : Tell the user to change their password to one that meets complexity requirements.

E : Unlock the user's account.

Answer: A,C

Question 4

What should you do if the problem is not resolved after implementing changes in the problem-solving process?

A : cument the changes made and close the ticket

B : ume the problem was never defined correctly

C : plement the changes again without any further analysis

D : peat the problem-solving process

Answer: D

Question 5

What is a key advantage of using TeamViewer for remote support tasks?

A : amViewer requires extensive setup and configuration before use.

B : amViewer does not support mobile devices for remote access.

C : amViewer provides end-to-end encryption for secure connections.

D : amViewer is primarily used for video conferencing only.

Answer: C

Page: 1 / 35

Total 174 Questions | Updated On: Oct 29, 2025

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