Free Cisco CCST-IT-Support Exam Questions

Become Cisco Certified with updated CCST-IT-Support exam questions and correct answers

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Total 174 Questions | Updated On: Mar 19, 2026

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Question 1

What is the significance of documenting the changes made to resolve a problem in the problem-solving process?

A : helps in tracking the time spent on each task

B : allows for personal reflection on the troubleshooting approach

C : provides a reference for future problem-solving efforts and helps in identifying patterns

D : is only necessary if the problem was resolved successfully

Answer: C

Question 2

What is malware?

A : ftware designed to protect a computer from threats.

B : y software that can perform legitimate tasks on a computer.

C : ftware that is designed to cause harm to a computer or network.

D : type of firewall that protects against unauthorized access.

Answer: C

Question 3

What should you do if the problem is not resolved after implementing changes in the problem-solving process?

A : cument the changes made and close the ticket

B : ume the problem was never defined correctly

C : plement the changes again without any further analysis

D : peat the problem-solving process

Answer: D

Question 4

What is the primary benefit of using technical forums for troubleshooting research?

A : ey provide immediate solutions to all problems.

B : ey allow users to connect directly with hardware manufacturers.

C : ey offer community-driven insights and diverse problem-solving approaches.

D : ey ensure that all information is verified and accurate.

Answer: C

Question 5

What is malware?

A : ftware designed to protect a computer from threats.

B : y software that can perform legitimate tasks on a computer.

C : ftware that is designed to cause harm to a computer or network.

D : type of firewall that protects against unauthorized access.

Answer: C

Page: 1 / 35

Total 174 Questions | Updated On: Mar 19, 2026

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