Free IIBA CBAP Exam Questions

Question 1

A very large insurer of General Liability and Property Damage insurance has an upward trend of increased

claims over the past 5 years.

The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control

Site.

The purpose of the site is to help their customers manage their exposures and ideally prevent them from having

claims. There were 100 customers that were part of the Pilot that represented 25 different industries. The

business goals were to increase use of the site and provide tools to help customer awareness of their

exposures, so that they may reduce existing exposures and ultimately reduce claims.

The sites Features were as follows:

Improvements to the search engine to all customers to search for articles, tools and services on the site.

A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by

ABC company to use daily, weekly etc for an area of their facility.

A promotion feature – where Risk preventing Articles, and tools on the site are marketed toward a customer.

A profile section allowing for Customer Name, Address and contact Phone number.

After the 12 months pilot, the business sponsor received an assessment of what was working and what was

not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of

the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for

these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of

reduced claims and at least for 30% viewing of promotions since the project team had spend a lot of careful

time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the

promotions and why claims were not being reduced.

Regarding the use of promotion the BA looked into other similar companies to see what they did differently to

get their customer to look at their promotions. The BA found that similar companies had promotions that

targeted the industry the customer was in so it was more relevant to them and they were more interested to

view the promotion. In addition the BA sent out survey to all 100 pilot customers asking probing questions about

what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey

responses came back with raving positive comments and providing examples of how the site had been helping

in the reduction of claims from the customer’s perspective. In addition the survey also revealed insight that the

customers found the promotion often irrelevant to their industry.

The BA asked for a dump of all documentation of the 100 claims that were filed over the 12 month pilot period.

The BA found the nearly 90% of the claim field were all in one region of the country and were all for property

damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the

customers. The BA brought all this analysis back to the business sponsor and made the recommendation to

the business sponsor to require the customer to select 1 of 25 industries in their profile. This would in turn allow

for the ability to show industry specific promotions and promote search results relative to a customer’s industry

to be stored at the top giving the customer a more personalized experience.

What was the business sponsor looking to validate about the use of promotions?

A : rformance Variance

B : curacy

C : ks

D : rket Trends

Answer: B

Question 2

Which of the following is the process of defining and analyzing the dangers to individuals, businesses, and government agencies posed by potential natural and human-caused adverse events?

A : k analysis

B : Risk identification

C : k management

D : k communication

Answer: A

Question 3

A solution implemented three months ago has decreased performance as the volume of transactions has increased. A business analyst (BA) is tasked with analyzing the performance of the application and providing recommendations. What actions does the BA need to take?

A : velop new performance metrics

B : mplete a decision analysis

C : rform a root cause analysis

D : -analyze the current performance metrics

Answer: C

Question 4

A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release: I. Ability to integrate online maps and global positioning system (GPS) technology with the mobile application in real time to display location of service providers in the subscriber's vicinity that participate in the subscriber's plan network. II. Ability for the subscriber to lookup the service providers by specifying either a postal code or a search area radius in miles. III. Ability for the subscriber to initiate the download of fee information for one or more service providers in a single request. Through requirements workshops the business analyst elicits the following detailed business requirements: 1. The company's mobile application platform must support real time integration with the following third party systems: A ) GPS System B ) Postal Code Validation 2. The service providers available for selection must participate in the subscriber's medical plan network as of the current system date. 3. The map display shall highlight the boundary of the search area with a dotted yellow line. 4. The extent and shape of the search area shall be determined based on one of the following user choices: A ) Postal code – Subscriber location acquired from GPS shall be used to determine and populate the related postal code as the default postal code with options for the user to change the postal code. B ) Radius for the search area around the subscriber's location, that will have default value of 5 miles. The radius can be changed by the subscriber with a maximum range of 50 miles.

5. Subscriber shall be able to select one of the options above and supply corresponding input.

6. System shall validate the user input and display appropriate error messages if invalid.

7. Based on the inputs and the plan of the subscriber, the system shall retrieve information for the participating

service providers that are located within the designated search area.

8. System shall display a map including visual markers to indicate locations of the service providers in the top

half of the device screen and a list of the same service providers in the bottom half of the device screen.

9. The list of service providers shall include the Name, Phone Number and Street Address.

10. If the subscriber specified the radius or retained the default postal code for the search area, the list shall

additionally include the approximate driving distance in miles from the subscriber's last registered location and

the list shall be sorted in the ascending order of the driving distance.

11. The subscriber shall be able to select a service provider either from the list or from the map and download a

document that contains the name, contact telephone, email address, fax number and the fee schedule for the

covered services applicable to the subscriber's plan.

What is the appropriate model type to assist the stakeholders in testing the performance and visual aspects of

requirements 3 through 11?

A : nctional Prototype

B : ncept Model

C : ocess Model

D : Usability Prototype

Answer: A

Question 5

Which of the following chart shows the correlation between project team members and the work they've been assigned to complete?

A : chart

B : ponsibility Assignment Matrix (RAM) chart

C : ntt chart

D : CI chart

Answer: B