Free IIBA CBAP Exam Questions

Become IIBA Certified with updated CBAP exam questions and correct answers

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Total 505 Questions | Updated On: Oct 24, 2026

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Question 1

An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year.

Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to

help achieve these goals.

A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk

managers, and underwriters who agree to applying varying levels of discounts to customers based on:

• Total annual premium the customer has with the company (Financial worth)

• Time with the insurance company (Loyalty)

Various financial models are considered but the stakeholders agree that an initial applicable discount is

determined based on the customer's overall premium:

What did the BA create to ensure that everyone who needed to be included had been?

A : ion diagram

B : ncept model

C : Capability diagram

D : Context model

Answer: A

Question 2

While working on a major project to replace the billing mechanism at a bank, a major change in scope is discussed. Which approach does the business analyst (BA) use to help determine the formality of the assessment process to be followed to understand the impacts of the scope change?

A : vernance

B : formation management

C : lution

D : akeholder engagement

Answer: B

Question 3

A team of business analysts (BAs) were assigned to review an enhancement request that would involve changes in a stockroom and the inventory of products. The changes will impact several groups of people and the amount of savings is in excess of $1 million dollars. The recommended process improvement will be presented to management for approval. What should the team do first?

A : eate a business case

B : Produce an organizational model

C : fine the change strategy

D : lidate the cost savings

Answer: C

Question 4

Henry is the business analyst for his organization and is completing the conduct elicitation activity. Part of this activity is to record the results of the requirements elicitation process. All of the following are acceptable elements for requirements documentation except for which one?

A : xt message sent via a secured mobile phone

B : itten documents describing the outcomes

C : ual or audio recordings

D : iteboards

Answer: A

Question 5

You are the business analyst for your organization. Your current project is using a plan-driven approach for the

requirements, business analysis, and monitoring.

Which one of the following statements best describes the plan-driven approach to business analysis planning

and monitoring?

A : Plan-driven approaches determine how priorities will be diagnosed for the project solution

B : an-driven approaches encourage changes that prevent errors and omissions.

C : Plan-driven approaches typically have meetings daily to discuss the business analysis requirementsprocess.

D : Plan-driven approaches typically call for a significant amount of formality and detail.

Answer: D

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Total 505 Questions | Updated On: Oct 24, 2026

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