Free ServiceNow CAD Exam Questions

Become ServiceNow Certified with updated CAD exam questions and correct answers

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Total 281 Questions | Updated On: Jan 29, 2026

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Question 1

ServiceNow contains a resource which provides the following: • A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting. • A CMDB framework across our products and platform that will enable and support multiple configuration strategies. What resource do these statements describe?

A : Common Services Data Model (CSDM)

B : Configuration Management Database (CMDB)

C : Information Technology Service Management (ITSM)

D : Information Technology Infrastructure Library (ITIL)

Answer: A

Question 2

On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?

A : Can Contribute

B : Cannot Author

C : Can Write

D : Can Read

E : Can Author

Answer: A

Question 3

What are advantages of using Flow Designer? Choose 3 answers

A : Smooth integration with 3rd party systems

B : Less manual scripting

C : Reduces technical debt

D : Supports advanced developers

E : Enables complicated scripting

Answer: A,B,C

Question 4

Which role(s) are required to impersonate a user? Choose 2 answers

A : security_admin

B : sys_admin

C : admin

D : sys_user

E : impersonator

Answer: C,E

Question 5

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

A : On State column title, right-click select Filter Out > Resolved

B : On the list of records, locate and right-click on the Resolved value, select Exclude

C : Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run

D : On the list of records, locate and right-click on the Resolved value, select Filter Out

E : On Search, select State, type not Resolved, press enter

Answer: D

Page: 1 / 57

Total 281 Questions | Updated On: Jan 29, 2026

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