Free ServiceNow CAD Exam Questions

Become ServiceNow Certified with updated CAD exam questions and correct answers

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Total 281 Questions | Updated On: Jun 15, 2026

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Question 1

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

A : On State column title, right-click select Filter Out > Resolved

B : On the list of records, locate and right-click on the Resolved value, select Exclude

C : Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run

D : On the list of records, locate and right-click on the Resolved value, select Filter Out

E : On Search, select State, type not Resolved, press enter

Answer: D

Question 2

ServiceNow contains a resource which provides the following: • A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting. • A CMDB framework across our products and platform that will enable and support multiple configuration strategies. What resource do these statements describe?

A : Common Services Data Model (CSDM)

B : Configuration Management Database (CMDB)

C : Information Technology Service Management (ITSM)

D : Information Technology Infrastructure Library (ITIL)

Answer: A

Question 3

Which is the base table of the configuration management database hierarchy?

A : cmdb_rel_ci

B : ucmdb

C : cmdb_ci

D : cmdb

Answer: C

Question 4

On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

A : Before, After Async, Display

B : Insert, Update, Delete, Query

C : Before, Synchronous, Scheduled Job, View

D : Prior to, Synchronous on Update

Answer: A

Question 5

On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

A : Before, After Async, Display

B : Insert, Update, Delete, Query

C : Before, Synchronous, Scheduled Job, View

D : Prior to, Synchronous on Update

Answer: A

Page: 1 / 57

Total 281 Questions | Updated On: Jun 15, 2026

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