Free Salesforce Business-Analyst Exam Questions

Become Salesforce Certified with updated Business-Analyst exam questions and correct answers

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Total 313 Questions | Updated On: Jan 28, 2026

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Question 1

The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow. Which best practice should the BA follow?

A : Write the user story without making any assumptions about how it will be implemented or which components are affected.

B : Ask the development team to investigate and document all affected components before the story can be written.

C : Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes

Answer: C

Question 2

A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won. What is an example of a well-written user story in this scenario?

A : As a finance team member, I need to know when an opportunity is won that 1 can set up a billing account and update the account number.

B : As an opportunity is won, task must be created for the finance team to set up a billing account and update the account the account number.

C : As the system, it need to alert the finance team when an opportunity is won so they can set up a billing account and update the account number.

Answer: A

Question 3

During a workshop to understand Universal Containers’ current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale. What should the business analyst do to gain consensus on the current opportunity process?

A : Postpone the discussion and email the sales team leadership to clarify the opportunity stages.

B : Create a Process Map detailing opportunity stages, then schedule a meeting with the sales teams for review.

C : Open the production org, navigate to Sales Processes in Setup, and review the opportunity stages.

Answer: B

Question 4

Which Information should the BA gather during the initial discovery meeting?

A : Employee review cycle for the support team

B : Limitations of the current support process

C : A Contact information for key stakeholders

Answer: B

Question 5

The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team. Which step should the BA take next?

A : Refine the requirements to accommodate, both teams.

B : Focus on the NA team-s requirements.

Answer: A

Page: 1 / 63

Total 313 Questions | Updated On: Jan 28, 2026

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