Free Salesforce BA-201 Exam Questions

Become Salesforce Certified with updated BA-201 exam questions and correct answers

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Total 313 Questions | Updated On: Mar 13, 2026

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Question 1

An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org, What should the business analyst do first before a future state is proposed to key stakeholders?

A : Manage project integrations with the technical team.

B : Discuss project trade-offs with the executive sponsor.

C : Hold a kickoff meeting to set expectations with the project team.

Answer: C

Question 2

Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?

A : Highlight their related Salesforce certifications to showcase expertise.

B : Share insights empathetically based on prior work that has solved similar problems.

C : Ensure the workshop schedule considers time zones and language differences.

Answer: B

Question 3

The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow. Which best practice should the BA follow?

A : Write the user story without making any assumptions about how it will be implemented or which components are affected.

B : Ask the development team to investigate and document all affected components before the story can be written.

C : Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes

Answer: C

Question 4

Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes. What should the BA do to successfully meet governance requirements to identify the business purpose?

A : Use UC-s existing terminology.

B : Adhere to agreed upon mapping standards.

C : Identify resources engaged in each step.

Answer: B

Question 5

As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented. What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?

A : Salesforce Optimizer

B : Setup Audit Trail

C : Reports and Dashboards

Answer: A

Page: 1 / 63

Total 313 Questions | Updated On: Mar 13, 2026

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