Free Salesforce B2C-Solution-Architect Exam Questions

Become Salesforce Certified with updated B2C-Solution-Architect exam questions and correct answers

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Total 155 Questions | Updated On: Jun 04, 2025

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Question 1

A company has 2,000 customers and currently services them using a call center and spreadsheets. Because of

the lack of systems there is no ability to track how successful agents are. In addition, their ordering system

cannot be easily accessed by service agents costing valuable time and hurting customer satisfaction.

What are two reasons a connected B2C Solution can add value to the company?

Choose 2 answers

A : ovides a better interface for agents using Service Cloud and B2C Commerce with Heroku

B : lows agents to more easily access customer data to better support customers when they call in

C : lows agents to use SSO to log into B2C Commerce and Service Cloud using the same credentials

D : creases spend ROI as fewer service agents will be needed, which can allow for more sales agents

Answer: B,C

Question 2

A company is In the process of defining the authoritative system for key data entitles Involved In B2C journeys. The company has about 200.000 customers, each averaging 30 orders per year.

Which two systems are considered an authoritative system for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email?

Choose 2 answers

A : Commerce

B : rvice Cloud

C : perience Cloud

D : rketing Cloud

Answer: B,D

Question 3

An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the 'Order on Behalf of feature in the Service Cloud console.

The company currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud.

How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into Service

Cloud in an efficient manner?

A : Business Manager to export and Data Loader to import the 3 million records into Service Cloud.

B : the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.

C : the Salesforce REST API to import the 3 million records into Service Cloud.

D : the Commerce Cloud REST API to import the 3 million records into Service Cloud.

Answer: A

Question 4

A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order products on behalf of shoppers. In the envisioned scenario, a shopper contacts the service center with an order request, the agent uses the Service Console to find the shopper's account, and initiate an order on behalf of the shopper using payment information provided by the shopper. The merchant is considering the B2C Commerce -

Service Cloud Connector for this implementation.

Which three considerations should a Solution Architect keep in mind prior to implementation? Choose 3

answers

A : ests or anonymous storefront shoppers are not supported in this scenario.

B : Commerce needs to be registered as a remote site.

C : rvice agents need a corresponding storefront login mapped to their Service Cloud user record.

D : Service Cloud Connector only supports Person Accounts as a customer model.

E : Service Cloud Connector only supports contacts as a customer model.

Answer: C,D

Question 5

At Universal Containers, each admin and developer use a separate developer pro sandbox. Configuration and code are then migrated to a partial data sandbox for combination and initial testing. Once approved the configuration and code are then migrated to a full copy sandbox for final load and regression testing before going to production.

when should the full copy sandbox be refreshed?

A : ter each push from the partial data sandbox.

B : ter user acceptance testing is complete.

C : ter each major release to production.

D : ter a new user is added to production.

Answer: C

Page: 1 / 31

Total 155 Questions | Updated On: Jun 04, 2025

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