Free Salesforce Arch-302 Exam Questions

Question 1

An organization wants to implement B2C Commerce, Marketing Cloud, and Service Cloud in a phased manner with the goal of keeping the overall project manageable and achieving a quick return on investment.Their current legacy commerce system is home grown and has frequent, costly outages--- making this the highest priority for replacement. The current marketing platform collects only basic analytics from email marketing campaigns and has no awareness of the larger customer context. Currently, the call center meets most customer needs but the process is time-consuming and forces the agent to interact with multiple disconnected systems.Which two implementation strategies should a Solution Architect recommend when rolling out an integrated customer experience across B2C Commerce, Marketing Cloud, and Service Cloud?Choose 2 answers

A : Implement Marketing Cloud immediately after B2C Commerce in order to leverage the Marketing Cloud Contact Key as the Service Cloud Contact ID when Service Cloud is implemented later.

B : Implement Marketing Cloud and Service Cloud together in one phase after B2C Commerce to ensure that they share a common view of the customer from the beginning.

C : Implement Service Cloud immediately after B2C Commerce in order to leverage the Service Cloud Contact ID as the Marketing Cloud Contact Key when Marketing Cloud is implemented later.

D : Implement all three clouds at the same time; the primary identifiers for all three clouds must be synced to the others from the start in order to achieve a unified experience.

Answer: C,D

Question 2

A university has several small departmental organizations scattered across different colleges. Each of whichhas its own finances, business processes, and strategies that are sometimes at odds. They would like tointroduce a university-wide communications strategy that allows their recruitment team to market to potentialstudents globally while allowing each department to recruit existing students for its own programs.What should a Solution Architect recommend to meet their needs?

A : Marketing Cloud with multiple business units, Marketing Cloud Connect, and multiple existing Salesforce orgs

B : Marketing Cloud with multiple business units and a single Salesforce org with Divisions for consolidating existing departmental orgs

C : Marketing Cloud with Enterprise Communication Strategy, Marketing Cloud Connect, and multiple existing Salesforce orgs

D : Marketing Cloud with Enterprise Communication Strategy and a single Salesforce org with Connected Campus for consolidating existing departmental orgs

Answer: B

Question 3

Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO? Choose 2 answers

A : Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.

B : The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.

C : Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.

D : The Service Agent cannot order on behalf of the customer if the customer is offline.

Answer: A,B

Question 4

When integrating B2C Commerce with Marketing Cloud, which data extension type should be used to store order and product records in Marketing Cloud?

A : Transactional Data Extension

B : Standard Data Extension

C : Synchronized Data Extension

D : Sendable Data Extension

Answer: B

Question 5

A holding company owns and operates a large number of brands internationally. They are interested in migrating to a Salesforce multi-cloud solution to optimize IT spending across the brands. The brands would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement.Given that the company has operations and customers in multiple countries around the world, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security7Choose 2 answers

A : Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled.

B : When implementing an B2C Commerce storefront, consider providing shoppers a mechanism to download their data

C : Consider implementing Customer Data Platform (CDP) to ensure compliance with data protection laws.

D : Consider implementing enhanced transaction security to apply appropriate actions to monitor and control Service Cloud user activity.

Answer: B,C