Free Salesforce Agentforce-Specialist Exam Questions

Question 1

Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information. What is a possible explanation for the poor prompt performance?

A : The prompt template version is incompatible with the chosen LLM.

B : The data being used for grounding is incorrect or incomplete.

C : The Einstein Trust Layer is incorrectly configured.

Answer: B

Question 2

Universal Containers implements Custom Agent Actions to enhance its customer service operations. Thedevelopment team needs to understand the core components of a Custom Agent Action to ensure properconfiguration and functionality. What should the development team review in the Custom Agent Actionconfiguration to identify one of the core components of a Custom Agent Action?

A : Action Triggers

B : Instructions

C : Output Types

Answer: B

Question 3

Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information. What is a possible explanation for the poor prompt performance?

A : The prompt template version is incompatible with the chosen LLM.

B : The data being used for grounding is incorrect or incomplete.

C : The Einstein Trust Layer is incorrectly configured.

Answer: B

Question 4

Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI-driven training content. However, users report that the AI frequently returns outdated documents. Which corrective action should UC implement to improve content relevancy?

A : Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.

B : Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.

C : Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.

Answer: B

Question 5

Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI-driven training content. However, users report that the AI frequently returns outdated documents. Which corrective action should UC implement to improve content relevancy?

A : Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.

B : Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.

C : Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.

Answer: B