Free Salesforce Agentforce-Specialist Exam Questions

Become Salesforce Certified with updated Agentforce-Specialist exam questions and correct answers

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Total 381 Questions | Updated On: Jun 15, 2026

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Question 1

Universal Containers is deploying a new customer service agent using Agent Script. The Agentforce Specialist needs to update conversational state, navigate between different subagents formerly known as topics, and hand off conversations to a human agent when necessary. To minimize technical debt, the Agentforce Specialist wants to implement these capabilities without building any custom backend code. Which statement correctly describes how the Agentforce Specialist can implement these specific requirements?

A : The Agentforce Specialist can use @utils.setVariables, @utils.transition, and @utils.escalate directly.

B : The Agentforce Specialist can use most utilities directly, but @utils.escalate requires a custom Apex class to define the escalation queue.

C : The Agentforce Specialist can use most utilities out of the box, but @utils.transition requires a flow to define the target subagent at runtime.

Answer: A

Question 2

Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI-driven training content. However, users report that the AI frequently returns outdated documents. Which corrective action should UC implement to improve content relevancy?

A : Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.

B : Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.

C : Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.

Answer: B

Question 3

What does it mean when a prompt template version is described as immutable?

A : Only the latest version of a template can be activated.

B : Every modification on a template will be saved as a new version automatically.

C : Prompt template version is activated; no further changes can be saved to that version.

Answer: C

Question 4

Universal Containers is building an Agentforce Service Agent to handle order cancellations. The Agentforce Specialist needs to ensure that a critical “Check Cancellation Eligibility” action is executed deterministically on every relevant turn, without relying on the reasoning engine’s discretion to choose the tool. During a code review, a junior developer asks why the Agentforce Specialist called the action using the run @actions.name command instead of simply listing the action under the reasoning.actions block. What must the Agentforce Specialist explain regarding the difference between these two invocation methods?

A : Both patterns execute the action on every turn automatically; the difference is purely syntactic, as the run command is simply the newer notation for Agent Script.

B : The run command is only valid when nested inside reasoning.actions blocks to pass parameters; the Agentforce Specialist must list it under reasoning.actions for the large language model (LLM) to access it.

C : Listing an action under reasoning.actions makes it a subjective tool that the large language model (LLM) decides whether to call; calling it with the run command forces guaranteed execution every time.

Answer: C

Question 5

A company needs to ensure customers always receive answers based on the most current version of supportdocumentation.What should an Agentforce Specialist recommend?

A : Use a file-based Agentforce Data Library (ADL) and enable the version management setting to ensure the agent always retrieves the latest document.

B : Use a knowledge-based Agentforce Data Library (ADL); knowledge articles have native versioning built in, so agents automatically retrieve the current published version.

C : Use either Agentforce Data Library (ADL) type; both automatically serve the most recent content once the search index rebuilds.

Answer: B

Page: 1 / 77

Total 381 Questions | Updated On: Jun 15, 2026

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