Free Salesforce Agentforce-Specialist Exam Questions

Become Salesforce Certified with updated Agentforce-Specialist exam questions and correct answers

Page: 1 / 59

Total 291 Questions | Updated On: Jan 27, 2026

Add To Cart

Question 1

Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI-driven training content. However, users report that the AI frequently returns outdated documents. Which corrective action should UC implement to improve content relevancy?

A : Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.

B : Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.

C : Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.

Answer: B

Question 2

Universal Containers (UC) wants to enable its sales team to use Al to suggest recommended products from its catalog. Which type of prompt template should UC use?

A : Record summary prompt template

B : Email generation prompt template

C : Flex prompt template

Answer: C

Question 3

Universal Containers (UC) plans to automatically populate the Description field on the Account object. Which type of prompt template should UC use?

A : Field Generation prompt template

B : Flex Prompt template

C : Sales Email prompt template

Answer: A

Question 4

TheAgentforce Specialistof Northern Trail Outfitters reviewed the organization's data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields were deemed sensitive and have been masked within Einstein's Trust Layer. Which steps should theAgentforce Specialisttake upon modifying the masked fields?

A : Turn off the Einstein Trust Layer and turn it on again.

B : Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response

C : Turn on Einstein Feedback so that end users can report if there are any negative side effects on AI features.

Answer: B

Question 5

Universal Containers (UC) wants to implement an AI-powered customer service agent that can:

Retrieve proprietary policy documents that are stored as PDFs.

Ensure responses are grounded in approved company data, not generic LLM knowledge.What should

UC do first?

A : Set up an Agentforce Data Library for AI retrieval of policy documents.

B : Expand the AI agent-s scope to search all Salesforce records.

C : Add the files to the content, and then select the data library option.

Answer: A

Page: 1 / 59

Total 291 Questions | Updated On: Jan 27, 2026

Add To Cart