Free Salesforce Advanced-Field-Service Exam Questions

Become Salesforce Certified with updated Advanced-Field-Service exam questions and correct answers

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Total 339 Questions | Updated On: Oct 25, 2026

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Question 1

After running a Global Optimization on an empty Gantt, the dispatcher at Green Energy Solutions noticed that one of the Service Appointments wasn't scheduled, although there seems to be enough white space on the Gantt for it to fit in. What should the dispatcher do to identify the root cause?

A : Manually drag the Service Appointment to a place on the white space and observe what rule violations are displayed.

B : Click on the 'Appointment Booking' action on the appointment from the appointments list to identify which candidates are displayed.

C : Remove the Service Objective with the highest weight from the Scheduling Policy.

D : Check the 'In-Day Optimization' checkbox on the Scheduling Policy used in the previous run, and re-run the optimization request.

Answer: A

Question 2

Universal Containers (UC) outsources all maintenance work to contractors, based on a contract that is renewed on a yearly basis. When a contract is terminated, UC would like to ensure that new maintenance Work Orders will not be scheduled for the terminated contractor. Which two steps should an admin take to ensure their requirements are met?

A : Add the 'Active Resources' Work Rule to the Scheduling Policies

B : Delete the Service Resource

C : Deactivate the Service Resource

D : Add the 'Excluded Resources' Work Rule to the Scheduling Policies

Answer: A,C

Question 3

Universal Containers' dispatchers would like to alert technicians when emergency appointments are scheduled and dispatched to them. Which two configurations should be recommended by the consultant to achieve this?

A : reate a Process Builder that checks the 'In Jeopardy' field when a Service Appointment is dispatched and flagged as 'Emergency'

B : Configure Custom Notifications for Field Service Mobile

C : Configure 'In Jeopardy' alerts for Field Service

D : Create a flow that triggers a Custom Notification to the Assigned Resource when a Service Appointment is dispatched and flagged as an 'Emergency'

Answer: B,D

Question 4

Can service Appointment be viewed from the Service Appointment Tab?

A : No

B : Yes

Answer: B

Question 5

Universal Containers offers installation services that takes four days to complete and requires certain parts. After the installation, a training session is provided and a swag kit and framed certificate is provided upon completion. How should a Field Service consultant model the work so that both visits should have a qualified tech to complete work on each job?

A : Create Work Order and two Service Appointments: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage 'Complex Work' to ensure the training is done after the installation

B : Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. When the installation Service Appointment is scheduled, update the training Service Appointment so the 'Earliest Start Date' is the day after the 'Scheduled End Date' of the installation Service Appointment

C : Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for Training. Leverage 'Complex Work' to ensure the training is done after the installation

D : Create two Work Order Line Items, with parent-child dependency. Each Work Order Line Item has one Service Appointment: The parent Work Order Line Item has one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage Crews and add a Training resource as a Crew Member on the last day of the Service Appointment

Answer: C

Page: 1 / 68

Total 339 Questions | Updated On: Oct 25, 2026

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