Free Salesforce Advanced-Field-Service Exam Questions

Become Salesforce Certified with updated Advanced-Field-Service exam questions and correct answers

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Total 301 Questions | Updated On: Apr 28, 2026

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Question 1

Can Work Orders and Work Order Line Items' page Layouts be modified to include new fields?

A : Yes

B : No

Answer: A

Question 2

Universal Containers (UC) outsources all maintenance work to contractors, based on a contract that is renewed on a yearly basis. When a contract is terminated, UC would like to ensure that new maintenance Work Orders will not be scheduled for the terminated contractor. Which two steps should an admin take to ensure their requirements are met?

A : Add the 'Active Resources' Work Rule to the Scheduling Policies

B : Delete the Service Resource

C : Deactivate the Service Resource

D : Add the 'Excluded Resources' Work Rule to the Scheduling Policies

Answer: A,C

Question 3

A customer outsources some of the work to contractors. The contractors in company A need to be able to accept up to 4 hours of maintenance work per day, but their resources only work 9-10 am. They manage the scheduling and order of these jobs outside of Salesforce. Contractor company B also must only accept 4 hours of work per day but work from 9-5 pm and manage their schedule inside Salesforce. The customer is using optimization. Which two configurations need to be created to support the requirement?

A : Configure a 'Scheduling Count Rule' with a 'Count Type' of 'Duration' to limit work. Use 'Relevance Groups' to apply this to resources in contractor group B. Set Operating Hours to 9-5 pm for contractor group B

B : Configure a 'Scheduling Count Rule' with a 'Count Type' of 'Duration' to limit work for all resources. Set Operating Hours to 9-10 am for contractor group A and 9-5 pm for contractor group B

C : Configure 'Capacity Based Resources' with an 'Hours per Time Period' of 4 and a 'Time Period' of 'Day' for contractor group A. Set Operating Hours to 9-10 am for contractor group A resources

D : Configure 'Capacity Based Resources' with an 'Hours Per Time Period' of 4 and a 'Time Period' of 'Day' for contractor group A. Set Operating Hours to 9-10 am for contractor group A resources and use 'Schedule Over Lower Priority' to allow for overbooking resources

Answer: A,C

Question 4

What is the best practice to upload a photo that is taken by the mobile worker to a Work Order? (Choose 2 options)

A : Use a quick action of type 'Upload Photo'

B : Leverage the Field Service Mobile flow and add image upload component

C : Edit the Work Order record through the SFS Mobile App and add the photo as an attachment

D : Post the photo via the 'Feed' tab

E : Use a quick action of type 'Attach File'

Answer: A,B

Question 5

After running a Global Optimization on an empty Gantt, the dispatcher at Green Energy Solutions noticed that one of the Service Appointments wasn't scheduled, although there seems to be enough white space on the Gantt for it to fit in. What should the dispatcher do to identify the root cause?

A : Manually drag the Service Appointment to a place on the white space and observe what rule violations are displayed.

B : Click on the 'Appointment Booking' action on the appointment from the appointments list to identify which candidates are displayed.

C : Remove the Service Objective with the highest weight from the Scheduling Policy.

D : Check the 'In-Day Optimization' checkbox on the Scheduling Policy used in the previous run, and re-run the optimization request.

Answer: A

Page: 1 / 61

Total 301 Questions | Updated On: Apr 28, 2026

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