Free Salesforce Advanced-Field-Service Exam Questions

Become Salesforce Certified with updated Advanced-Field-Service exam questions and correct answers

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Total 339 Questions | Updated On: Sep 23, 2026

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Question 1

Universal Containers (UC) outsources all maintenance work to contractors, based on a contract that is renewed on a yearly basis. When a contract is terminated, UC would like to ensure that new maintenance Work Orders will not be scheduled for the terminated contractor. Which two steps should an admin take to ensure their requirements are met?

A : Add the 'Active Resources' Work Rule to the Scheduling Policies

B : Delete the Service Resource

C : Deactivate the Service Resource

D : Add the 'Excluded Resources' Work Rule to the Scheduling Policies

Answer: A,C

Question 2

Can service Appointment be viewed from the Service Appointment Tab?

A : No

B : Yes

Answer: B

Question 3

Will the Field Service Lightning be its own app that can be launched from the App Launcher after installing the package?

A : No

B : Yes

Answer: B

Question 4

Universal Containers' dispatchers would like to alert technicians when emergency appointments are scheduled and dispatched to them. Which two configurations should be recommended by the consultant to achieve this?

A : reate a Process Builder that checks the 'In Jeopardy' field when a Service Appointment is dispatched and flagged as 'Emergency'

B : Configure Custom Notifications for Field Service Mobile

C : Configure 'In Jeopardy' alerts for Field Service

D : Create a flow that triggers a Custom Notification to the Assigned Resource when a Service Appointment is dispatched and flagged as an 'Emergency'

Answer: B,D

Question 5

After running a Global Optimization on an empty Gantt, the dispatcher at Green Energy Solutions noticed that one of the Service Appointments wasn't scheduled, although there seems to be enough white space on the Gantt for it to fit in. What should the dispatcher do to identify the root cause?

A : Manually drag the Service Appointment to a place on the white space and observe what rule violations are displayed.

B : Click on the 'Appointment Booking' action on the appointment from the appointments list to identify which candidates are displayed.

C : Remove the Service Objective with the highest weight from the Scheduling Policy.

D : Check the 'In-Day Optimization' checkbox on the Scheduling Policy used in the previous run, and re-run the optimization request.

Answer: A

Page: 1 / 68

Total 339 Questions | Updated On: Sep 23, 2026

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