Free Salesforce ARC202 Exam Questions

Become Salesforce Certified with updated ARC202 exam questions and correct answers

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Total 242 Questions | Updated On: Jul 23, 2025

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Question 1

Universal Containers (UC) has implemented Customer Community with customer community plus

licenses for their distributors. Some distributors requested granting specific community users

(agents) to view cases submitted by other agents of the same distributor.

Which feature only supports these requirements?

A : Permission set to grant community admin permission

B : Delegate external user

C : Partner super user

D : Partner community admin.

Answer: C

Question 2

To reduce the case time resolution and improve customer satisfaction, Universal Containers (UC)

wants to allow specialized marketing consultants to have edit access to Case records of VIP

customers. These casts should be visible only to the support rep who owns the case and the

marketing consultants.

Which recommendation should a Salesforce architect give to allow this scenario?

A : Case organization-wide default Private and Account Team with Read/Edit permission.

B : Case organization-wide default Public Read Only and Case Team with Read permission.

C : Case organization-wide default Private, role hierarchy, and Read Only ownership-based sharing rule.

D : Case organization wide default Private and Case Team with Read/Edit permission.

Answer: D

Question 3

A Sales Rep at Universal Containers wants to create a dashboard to see how his sales numbers

compare with his peers. Assuming a Private model, which two permissions would the Sales Rep need

to meet this requirement?

A : Manage Custom Report Types

B : Customize Application

C : Manage Dashboards

D : View All Data

Answer: C,D

Question 4

Universal Container has a set of Account management users that should only see accounts once the

account becomes a customer. The type field on the Account identifies whether the account is a

prospect, customer, partner, or other. Which two methods could an Architect use to enable this

sharing requirement, assuming a private sharing model for accounts? Choose two:

A : Create a public list view, where accounts of type customer are included and share the list view with account management public group

B : Institute a business process that calls for the account manager to be added to the account team once the account becomes a customer

C : Create an account sharing rule that shares all accounts owned by sales to be shared with account management roles and subordinates

D : Create a criteria-based sharing rule that shares the account to the account management group when the type is customer

Answer: B,D

Question 5

Universal Containers uses person accounts to represent retail customers and business to represent

Sales team should not have access to commercial customers but have access to ALL retail customers.

With organization-wide default on Account set to private, how might the architect meet these

requirements.

A : Create an owner-based sharing rule on AccountContactRelation to grant access to all account contact reps.

B : Update Retail Sales profile to grant access to Person Account record type.

C : Create a criteria-based sharing rule giving Retail Sales role access to Accounts of type PersonAccount

D : Give view All access for Accounts to the Retail Sales profile.

Answer: C

Page: 1 / 49

Total 242 Questions | Updated On: Jul 23, 2025

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