Free Salesforce ARC-801 Exam Questions

Question 1

Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.

Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

A : the existing survey tool by integrating the responses to the Service Appointment and Service Resource record.

B : ild a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.

C : lect an AppExchange app that sends a survey to each customer after a work order is completed.

D : the existing survey tool by integrating the responses to Case number and User record.

Answer: A

Question 2

Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloud for customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between systems is required.

The application is expected to be able to generate an order based on any of the channels outlined above, and be utilized in UC's outreach to its customers.

Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?

A : the ERP Order Object

B : lesforce Custom Object

C : lesforce Order Object

D : Commerce Order Object

Answer: C

Question 3

A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.

What should a Solution Architect recommend as the top priority to start this journey?

A : ot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.

B : ot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

C : ot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.

D : ot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.

Answer: B

Question 4

Universal Containers (UC) is looking to implement a CPQ + B2B Commerce multi-cloud solution and use the CPQ B2B Commerce Connector to keep the two in sync. As part of this implementation, UC is looking to be able to have a streamlined product and pricing experience. As UC would like to sell product kits with tiered pricing through the self-service storefront, it would like to ensure this model can be supported effectively.

Which two considerations should a Solution Architect keep in mind for the implementation?

Choose 2 answers

A : r supporting kits in the B2B Commerce Storefront, they need to create equivalent bundle products on the CPQ side.

B : r the described multi-cloud solution, it is a best practice to set the CPQ precision to two decimal points.

C : the CPQ 826 Commerce Connector, the default mapping of tiered pricing in 826 Commerce is to Discount Schedules in CPQ.

D : is important to ensure the Price Rules run for Quotes initiated via 628 Commerce Storefront to maintain consistency in business rules being applied.

Answer: A,C

Question 5

Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.

What are two key considerations a Solution Architect should keep in mind when recommending packaging?

Choose 2 answers

A : ign the package as modular, loosely coupled units of metadata rather than large chunks of an org.

B : ly utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.

C : is impossible to track source control with package development; either the org owns the source or a source control does, but never both.

D : ouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.

Answer: A,B