Free Salesforce ARC-801 Exam Questions

Question 1

Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team has made the request to understand what the customer experience will look like out of this workshop.

What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?

A : cilitate a workshop with the executive leadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.

B : cilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.

C : k to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.

D : cilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.

Answer: A

Question 2

Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.

What are two key considerations a Solution Architect should keep in mind when recommending packaging?

Choose 2 answers

A : ign the package as modular, loosely coupled units of metadata rather than large chunks of an org.

B : ly utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.

C : is impossible to track source control with package development; either the org owns the source or a source control does, but never both.

D : ouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.

Answer: A,B

Question 3

A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.

What should a Solution Architect recommend as the top priority to start this journey?

A : ot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.

B : ot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

C : ot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.

D : ot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.

Answer: B

Question 4

A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to be visible to salesforce users as well as non-Salesforce users.

Which recommendation should a solution Architect make to meet the company's needs?

A : les Cloud Einstein

B : porting snapshots

C : M Analytics

D : andard Dashboards

Answer: C

Question 5

Universal Containers (UC) currently has Sales Cloud, Revenue Cloud, and Marketing Cloud Account Engagement within its existing Salesforce environment and is utilizing a standard Lead to Cash solution across those clouds. UC is 2 years into its Salesforce implementation, and the CIO is getting concerned with the sheer amount of data affecting its environment's data limits.

IT is doing upkeep on older records that may no longer be relevant. They have decided to start looking at data archival strategies and what to archive correctly. Given that this solution involves Leads from Marketing Cloud Account Engagement, Opportunities from Sales Cloud, and Quotes from Revenue Cloud, they are concerned about archiving related data on active sales pipelines. They also want to keep a historical snapshot of all of their Quotes, Opportunities, and Leads for future pipeline performance purposes and are open to options.

Choose 2 answers

A : opose Skinny Tables to the CIO before doing anything else.

B : derstand the organization's regulatory requirements around right to retain or delete data.

C : commend AppExchange solutions that provide capabilities around data archiving to the CIO.

D : gment the data in terms of data needed for daily operations, data that is used occasionally at demand, and data that is used purely for historical purposes.

Answer: B,D