Free Salesforce AP-226 Exam Questions

Become Salesforce Certified with updated AP-226 exam questions and correct answers

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Total 207 Questions | Updated On: Aug 03, 2026

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Question 1

Your scenario involves upgrading a legacy reporting system to a new Contact Center analytics platform. Which cut-over requirement helps maintain continuity and user familiarity?

A : Mapping existing reports and dashboards to the new platform with similar layouts and visualizations.

B : Providing comprehensive training on the new platform‘s features and functionalities for report creation and analysis.

C : Importing historical data from the legacy system for ongoing trend analysis and comparison with new data.

D : All of the above, contributing to a smooth transition and minimizing disruption for users accustomed to the old system.

Answer: D

Question 2

The customer wants to personalize customer interactions based on past interactions and preferences. Which data model element facilitates this?

A : Custom fields capturing customer preferences and purchase history.

B : Case history tracking with details of previous interactions and resolutions.

C : Segmentation rules defining customer groups based on specific criteria and behavior.

D : All of the above, used in combination for comprehensive customer context and personalized experiences.

Answer: D

Question 3

The customer requires advanced customization for specific workflows. What is the best approach?

A : Out-of-the-box configuration

B : Salesforce Flow

C : Third-party development

D : Custom Apex coding

Answer: D

Question 4

The consultant should instruct agents to access the call transcripts configured in Amazon Connect within the Conversation Component in Service Console. Ursa Major Solar's Contact Center has a large volume of customers, and the company to strengthen loyalty, increase case deflection, and increase customer retention by implementing a customer portal. Which Experience Cloud template should a consultant recommend

A : Help Center

B : Customer Service

C : Customer Account Portal

Answer: A

Question 5

The release plan includes automated regression testing. What is the primary benefit of this approach?

A : Identifying new functionalities and features introduced during development.

B : Ensuring existing functionalities and integrations continue to function properly after updates.

C : Reducing manual testing efforts and streamlining the release process.

D : All of the above, offering comprehensive validation and optimizing release efficiency.

Answer: D

Page: 1 / 42

Total 207 Questions | Updated On: Aug 03, 2026

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