Free Salesforce AP-226 Exam Questions

Become Salesforce Certified with updated AP-226 exam questions and correct answers

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Total 207 Questions | Updated On: Jul 22, 2025

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Question 1

You need to validate the accuracy of dynamic data merging in email templates. Which option provides the best verification method?

A : Sending test emails with sample data sets and manually checking for merge field accuracy.

B : Utilizing pre-configured Salesforce test cases for email merge field functionality.

C : Reviewing email delivery logs and checking for errors or missing data in merged fields.

D : Implementing Apex triggers to validate data integrity before triggering email sending actions.

Answer: A

Question 2

The customer wants to capture customer feedback through post-interaction surveys. Which feedback mechanism would be most beneficial?

A : Integrate with a third-party survey platform for customization and detailed analysis.

B : Utilize Salesforce Surveys with pre-built templates for collecting feedback after case closure.

C : Implement chatbots with in-conversation surveys to gather immediate feedback during interactions.

D : Develop custom case fields and workflows to capture and track customer feedback internally.

Answer: B

Question 3

Your KPI requirements include measuring average handle time (AHT) for chat interactions. Which metric best reflects this?

A : Number of chat sessions handled by agents.

B : Total chat session duration divided by the number of sessions.

C : Time spent by agents actively engaged in chat sessions.

D : All of the above, depending on the desired AHT calculation scope and inclusivity.

Answer: D

Question 4

You‘re validating data cleansing requirements for case migration. Which step helps identify and handle duplicate entries?

A : Matching and merging customer records based on email addresses or phone numbers to eliminate duplicates

B : Utilizing data quality rules and duplicate detection tools to flag potential duplicate case records for review and correction.

C : Manually comparing case details and identifying duplicates for removal or merging before data migration.

D : All of the above, depending on the complexity and desired level of automation for duplicate case handling.

Answer: D

Question 5

To validate email deliverability, you need to test spam filters and blacklists. Which tool helps with this process?

A : Email testing services like Mail Tester and GlockApps for analyzing email content and predicting spam filter activation.

B : Monitoring email logs and delivery reports within Salesforce for identifying blocked or bounced emails.

C : Configuring SPF, DKIM, and DMARC authentication protocols to improve email deliverability reputation.

Answer: A

Page: 1 / 42

Total 207 Questions | Updated On: Jul 22, 2025

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