Free Salesforce AP-216 Exam Questions

Become Salesforce Certified with updated AP-216 exam questions and correct answers

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Total 123 Questions | Updated On: Jan 27, 2026

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Question 1

A customer service representative for a bank is on the phone with a prospect and wants to promote the nextbest offer based on digital behaviour. How would they accomplish this in service cloud?

A : The agent uses a customized next best offer widget powered by the interaction studio connector

B : Leverage service cloud to inform IS in real-time

C : Use machine learning to serve product/ content recommendations in email sent by your ESP

D : Manually sync data from Interaction studio to service cloud

Answer: A

Question 2

Which ETL Feed is used to bring Campaign tracking data from Marketing Cloud messaging & Journeys or Pardot?

A : External Email Campaign Events ETL

B : Transaction ETL

C : Product ETL

D : Manual Segment ETL

Answer: A

Question 3

What is the Marketing Cloud Personalization terminology for the collection of products and content as well asrelated categories, and tags - such as brand, gender, style, keyword, and author?

A : Channel

B : Objects

C : Directory

D : Catalog

Answer: D

Question 4

What ingredient could a marketer use as a backup in the event that the recipe serves too few or no items?

A : Co-Buy

B : Co-Browse

C : Trending

D : SmartBundle

Answer: A

Question 5

The Sitemap is implemented to manage which channel solution?

A : Email

B : Server-side

C : Web

D : Mobile

Answer: C

Page: 1 / 25

Total 123 Questions | Updated On: Jan 27, 2026

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