Free Salesforce AP-216 Exam Questions

Become Salesforce Certified with updated AP-216 exam questions and correct answers

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Total 123 Questions | Updated On: Nov 25, 2025

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Question 1

A customer service representative for a bank is on the phone with a prospect and wants to promote the nextbest offer based on digital behaviour. How would they accomplish this in service cloud?

A : The agent uses a customized next best offer widget powered by the interaction studio connector

B : Leverage service cloud to inform IS in real-time

C : Use machine learning to serve product/ content recommendations in email sent by your ESP

D : Manually sync data from Interaction studio to service cloud

Answer: A

Question 2

What are two ways to populate the interaction studio catalog? [check]

A : ETL Feed

B : Third-party integration

C : Web sdk

D : Email pixel

Answer: A,C

Question 3

Which feature allows a business user to overlay campaign creation and editing directly on their website?

A : Javascript Beacon

B : Visual Editor

C : Web SDK

D : Web Extension

Answer: C

Question 4

What attribute and value is passed in the event API request for returning server side campaigns? [check]

A : Source = Server

B : Server Side messages = 1

C : Server side are always returned

D : Server side = true

Answer: A

Question 5

The Sitemap is implemented to manage which channel solution?

A : Email

B : Server-side

C : Web

D : Mobile

Answer: C

Page: 1 / 25

Total 123 Questions | Updated On: Nov 25, 2025

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