Free Salesforce AP-209 Exam Questions

Become Salesforce Certified with updated AP-209 exam questions and correct answers

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Total 339 Questions | Updated On: Sep 22, 2026

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Question 1

What is the best practice to upload a photo that is taken by the mobile worker to a Work Order? (Choose 2 options)

A : Use a quick action of type 'Upload Photo'

B : Leverage the Field Service Mobile flow and add image upload component

C : Edit the Work Order record through the SFS Mobile App and add the photo as an attachment

D : Post the photo via the 'Feed' tab

E : Use a quick action of type 'Attach File'

Answer: A,B

Question 2

After running a Global Optimization on an empty Gantt, the dispatcher at Green Energy Solutions noticed that one of the Service Appointments wasn't scheduled, although there seems to be enough white space on the Gantt for it to fit in. What should the dispatcher do to identify the root cause?

A : Manually drag the Service Appointment to a place on the white space and observe what rule violations are displayed.

B : Click on the 'Appointment Booking' action on the appointment from the appointments list to identify which candidates are displayed.

C : Remove the Service Objective with the highest weight from the Scheduling Policy.

D : Check the 'In-Day Optimization' checkbox on the Scheduling Policy used in the previous run, and re-run the optimization request.

Answer: A

Question 3

Can the Street Level Routing Cache be deleted?

A : Yes, it is a good practice to do so every 30 days.

B : No

C : Yes but it is not recommended.

Answer: C

Question 4

From where can assets be reviewed and created?

A : Asset Column

B : Asset Tab

C : Asset Component

Answer: B

Question 5

A division of Green Energy Solutions has different work hours for each day, and the daily hours are inconsistent from one week to another (example: this Monday 9 am-4 pm, this Tuesday 8 am-6 pm, next Monday 8 am-3 pm, next Tuesday 9 am-2 pm). This creates a lot of overhead. What can an administrator configure to add efficiencies into their scheduling process and mitigate administrative overhead?

A : Create Operating Hours for all combinations and build a workflow to change the Service Territory Operating Hours every week

B : Create Operating Hours with no availability, and use Shifts to define the daily changing availability

C : Create Operating Hours that encompasses all the hours, then create non availabilities for the hours that are off on a given day

D : Create a Service Territory with Operating Hours that encompasses all the hours, then create jobs for the specific hours needed to be covered

Answer: B

Page: 1 / 68

Total 339 Questions | Updated On: Sep 22, 2026

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