Free Salesforce AP-209 Exam Questions

Become Salesforce Certified with updated AP-209 exam questions and correct answers

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Total 301 Questions | Updated On: Mar 11, 2026

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Question 1

Are there pre-made standard work rules available in Field Service Lightning?

A : No

B : Yes

Answer: B

Question 2

If appointments are scheduled automatically, will work rules ever be violated?

A : No

B : Yes

Answer: B

Question 3

A customer outsources some of the work to contractors. The contractors in company A need to be able to accept up to 4 hours of maintenance work per day, but their resources only work 9-10 am. They manage the scheduling and order of these jobs outside of Salesforce. Contractor company B also must only accept 4 hours of work per day but work from 9-5 pm and manage their schedule inside Salesforce. The customer is using optimization. Which two configurations need to be created to support the requirement?

A : Configure a 'Scheduling Count Rule' with a 'Count Type' of 'Duration' to limit work. Use 'Relevance Groups' to apply this to resources in contractor group B. Set Operating Hours to 9-5 pm for contractor group B

B : Configure a 'Scheduling Count Rule' with a 'Count Type' of 'Duration' to limit work for all resources. Set Operating Hours to 9-10 am for contractor group A and 9-5 pm for contractor group B

C : Configure 'Capacity Based Resources' with an 'Hours per Time Period' of 4 and a 'Time Period' of 'Day' for contractor group A. Set Operating Hours to 9-10 am for contractor group A resources

D : Configure 'Capacity Based Resources' with an 'Hours Per Time Period' of 4 and a 'Time Period' of 'Day' for contractor group A. Set Operating Hours to 9-10 am for contractor group A resources and use 'Schedule Over Lower Priority' to allow for overbooking resources

Answer: A,C

Question 4

Universal Containers' dispatchers would like to alert technicians when emergency appointments are scheduled and dispatched to them. Which two configurations should be recommended by the consultant to achieve this?

A : reate a Process Builder that checks the 'In Jeopardy' field when a Service Appointment is dispatched and flagged as 'Emergency'

B : Configure Custom Notifications for Field Service Mobile

C : Configure 'In Jeopardy' alerts for Field Service

D : Create a flow that triggers a Custom Notification to the Assigned Resource when a Service Appointment is dispatched and flagged as an 'Emergency'

Answer: B,D

Question 5

What is the best practice to upload a photo that is taken by the mobile worker to a Work Order? (Choose 2 options)

A : Use a quick action of type 'Upload Photo'

B : Leverage the Field Service Mobile flow and add image upload component

C : Edit the Work Order record through the SFS Mobile App and add the photo as an attachment

D : Post the photo via the 'Feed' tab

E : Use a quick action of type 'Attach File'

Answer: A,B

Page: 1 / 61

Total 301 Questions | Updated On: Mar 11, 2026

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