Free Salesforce AP-209 Exam Questions

Become Salesforce Certified with updated AP-209 exam questions and correct answers

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Total 301 Questions | Updated On: Jan 28, 2026

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Question 1

Can customers create a Return Order from a community if they wish to return an item?

A : No

B : Yes

Answer: B

Question 2

Universal Containers' dispatchers would like to alert technicians when emergency appointments are scheduled and dispatched to them. Which two configurations should be recommended by the consultant to achieve this?

A : reate a Process Builder that checks the 'In Jeopardy' field when a Service Appointment is dispatched and flagged as 'Emergency'

B : Configure Custom Notifications for Field Service Mobile

C : Configure 'In Jeopardy' alerts for Field Service

D : Create a flow that triggers a Custom Notification to the Assigned Resource when a Service Appointment is dispatched and flagged as an 'Emergency'

Answer: B,D

Question 3

After running a Global Optimization on an empty Gantt, the dispatcher at Green Energy Solutions noticed that one of the Service Appointments wasn't scheduled, although there seems to be enough white space on the Gantt for it to fit in. What should the dispatcher do to identify the root cause?

A : Manually drag the Service Appointment to a place on the white space and observe what rule violations are displayed.

B : Click on the 'Appointment Booking' action on the appointment from the appointments list to identify which candidates are displayed.

C : Remove the Service Objective with the highest weight from the Scheduling Policy.

D : Check the 'In-Day Optimization' checkbox on the Scheduling Policy used in the previous run, and re-run the optimization request.

Answer: A

Question 4

A division of Green Energy Solutions has different work hours for each day, and the daily hours are inconsistent from one week to another (example: this Monday 9 am-4 pm, this Tuesday 8 am-6 pm, next Monday 8 am-3 pm, next Tuesday 9 am-2 pm). This creates a lot of overhead. What can an administrator configure to add efficiencies into their scheduling process and mitigate administrative overhead?

A : Create Operating Hours for all combinations and build a workflow to change the Service Territory Operating Hours every week

B : Create Operating Hours with no availability, and use Shifts to define the daily changing availability

C : Create Operating Hours that encompasses all the hours, then create non availabilities for the hours that are off on a given day

D : Create a Service Territory with Operating Hours that encompasses all the hours, then create jobs for the specific hours needed to be covered

Answer: B

Question 5

What is defined here: "Access a drag and drop service management tool where they can create crews out of the list of available workers."

A : Service Resource Builder

B : Flow Builder

C : Scheduler

D : Crew Manager

Answer: D

Page: 1 / 61

Total 301 Questions | Updated On: Jan 28, 2026

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