Free Salesforce AP-209 Exam Questions

Question 1

Universal Containers (UC) outsources all maintenance work to contractors, based on a contract that is renewed on a yearly basis. When a contract is terminated, UC would like to ensure that new maintenance Work Orders will not be scheduled for the terminated contractor. Which two steps should an admin take to ensure their requirements are met?

A : Add the 'Active Resources' Work Rule to the Scheduling Policies

B : Delete the Service Resource

C : Deactivate the Service Resource

D : Add the 'Excluded Resources' Work Rule to the Scheduling Policies

Answer: A,C

Question 2

A customer outsources some of the work to contractors. The contractors in company A need to be able to accept up to 4 hours of maintenance work per day, but their resources only work 9-10 am. They manage the scheduling and order of these jobs outside of Salesforce. Contractor company B also must only accept 4 hours of work per day but work from 9-5 pm and manage their schedule inside Salesforce. The customer is using optimization. Which two configurations need to be created to support the requirement?

A : Configure a 'Scheduling Count Rule' with a 'Count Type' of 'Duration' to limit work. Use 'Relevance Groups' to apply this to resources in contractor group B. Set Operating Hours to 9-5 pm for contractor group B

B : Configure a 'Scheduling Count Rule' with a 'Count Type' of 'Duration' to limit work for all resources. Set Operating Hours to 9-10 am for contractor group A and 9-5 pm for contractor group B

C : Configure 'Capacity Based Resources' with an 'Hours per Time Period' of 4 and a 'Time Period' of 'Day' for contractor group A. Set Operating Hours to 9-10 am for contractor group A resources

D : Configure 'Capacity Based Resources' with an 'Hours Per Time Period' of 4 and a 'Time Period' of 'Day' for contractor group A. Set Operating Hours to 9-10 am for contractor group A resources and use 'Schedule Over Lower Priority' to allow for overbooking resources

Answer: A,C

Question 3

What is the best practice to upload a photo that is taken by the mobile worker to a Work Order? (Choose 2 options)

A : Use a quick action of type 'Upload Photo'

B : Leverage the Field Service Mobile flow and add image upload component

C : Edit the Work Order record through the SFS Mobile App and add the photo as an attachment

D : Post the photo via the 'Feed' tab

E : Use a quick action of type 'Attach File'

Answer: A,B

Question 4

Universal Containers' dispatchers would like to alert technicians when emergency appointments are scheduled and dispatched to them. Which two configurations should be recommended by the consultant to achieve this?

A : reate a Process Builder that checks the 'In Jeopardy' field when a Service Appointment is dispatched and flagged as 'Emergency'

B : Configure Custom Notifications for Field Service Mobile

C : Configure 'In Jeopardy' alerts for Field Service

D : Create a flow that triggers a Custom Notification to the Assigned Resource when a Service Appointment is dispatched and flagged as an 'Emergency'

Answer: B,D

Question 5

Universal Containers offers installation services that takes four days to complete and requires certain parts. After the installation, a training session is provided and a swag kit and framed certificate is provided upon completion. How should a Field Service consultant model the work so that both visits should have a qualified tech to complete work on each job?

A : Create Work Order and two Service Appointments: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage 'Complex Work' to ensure the training is done after the installation

B : Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. When the installation Service Appointment is scheduled, update the training Service Appointment so the 'Earliest Start Date' is the day after the 'Scheduled End Date' of the installation Service Appointment

C : Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for Training. Leverage 'Complex Work' to ensure the training is done after the installation

D : Create two Work Order Line Items, with parent-child dependency. Each Work Order Line Item has one Service Appointment: The parent Work Order Line Item has one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage Crews and add a Training resource as a Crew Member on the last day of the Service Appointment

Answer: C