Free Salesforce AP-207 Exam Questions

Question 1

During a discovery session, an energy company mentioned they have a high response rate for customersatisfaction surveys. However, the company has noticed consistently negative feedback about its electricutility-payment set-up, stating the customer would like to see payment confirmations from their respectivefinancial institution with payments.What ' s one area the consultant should consider for process improvement?

A : Payment reminders

B : Rate change notifications

C : Electronic funds transfers

D : Customer satisfaction surveys

Answer: C

Question 2

Which object in Salesforce Energy and Utilities Cloud is used to track service appointments for utility technicians?

A : Invoice

B : Consumption Reading

C : Service Appointment

D : Contract

Answer: C

Question 3

During a discovery session, an energy company mentioned they have a high response rate for customersatisfaction surveys. However, the company has noticed consistently negative feedback about its electricutility-payment set-up, stating the customer would like to see payment confirmations from their respectivefinancial institution with payments.What ' s one area the consultant should consider for process improvement?

A : Payment reminders

B : Rate change notifications

C : Electronic funds transfers

D : Customer satisfaction surveys

Answer: C

Question 4

What is the purpose of the Consumption History object in Salesforce Energy and Utilities Cloud?

A : To track billing information.

B : To track solar panel installations.

C : To store historical energy consumption data for analysis and reporting.

D : To track contractual agreements with customers.

Answer: C

Question 5

An energy company wants to sell additional commodity products related to services other than electricity and gas. Which three enhancements need to be considered?

A : Extend the value list on the status picklist for cases

B : Extend the value list on the product family picklistfor product object.

C : Extend the value list on the service type picklist for service points

D : Extend the entries of record types on account object.

E : Extend the entries of record types on inventory item object.

Answer: B,C,E