Free Salesforce AI-Specialist Exam Questions

Become Salesforce Certified with updated AI-Specialist exam questions and correct answers

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Total 447 Questions | Updated On: Sep 04, 2026

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Question 1

Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature. Which API service should UC use to meet this requirement?

A : REST API

B : Metadata API

C : SOAP API

Answer: A

Question 2

An organization wants to monitor the adoption of Einstein Copilot among its customer service agents and identify areas for improvement. What is the most appropriate approach for tracking and evaluating Copilot usage?

A : Analyze the frequency of Copilot actions across all agents using Salesforce dashboards

B : Conduct weekly surveys asking agents if they are using Copilot

C : Set monthly targets for Copilot usage and penalize agents who do not meet them

D : Assign a team member to manually track Copilot usage by observing agent workflows

Answer: A

Question 3

Which user role is best suited to manage and maintain prompt templates within Salesforce, ensuring they align with business needs?

A : Sales Representative

B : Marketing Manager

C : System Administrator

D : Customer Service Agent

Answer: C

Question 4

After implementing Einstein Copilot, your company notices that some departments are not fully utilizing the tool. To improve adoption, you want to identify the specific barriers to its usage. What is the best method to gain insights into these challenges?

A : Implement a survey to collect feedback from users on their experience with Copilot

B : Schedule daily meetings to discuss Copilot usage

C : Mandate the use of Copilot in all processes without exceptions

D : Review only the successful cases where Copilot was used

Answer: A

Question 5

A sales manager asks Einstein Copilot to “Create a new opportunity for Acme Corporation with a close date of next quarter.” How does the large language model (LLM) within Einstein Copilot identify and execute this action?

A : It directly accesses the Salesforce database to create the opportunity

B : It parses the request, identifies key entities like "Acme Corporation" and "opportunity," and maps them to the relevant Salesforce API to execute the action

C : It prompts the user to manually input all necessary details before creating the opportunity

D : It generates a new email draft to notify the sales team about the opportunity

Answer: B

Page: 1 / 90

Total 447 Questions | Updated On: Sep 04, 2026

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