Free Salesforce AI-Specialist Exam Questions

A sales representative wants to quickly generate a personalized follow-up email after a meeting with a potential client, summarizing key discussion points and proposing next steps. Which Einstein feature should the sales representative use?

A customer service center wants to provide customers with immediate answers to common questions, such as business hours or return policies, even outside of normal working hours. The team needs a feature that can automate these interactions without requiring agent involvement. Which Einstein for Service feature should they implement?

A team is tasked with creating a prompt template to be used across multiple departments, each with different objectives. What key consideration should guide the creation of this template to ensure it meets the needs of all departments?

A Salesforce implementation team is setting up a series of prompt templates that will be used across multiple departments, including marketing and customer service. They need to ensure that only qualified users can modify these templates while allowing broader access for execution. Which user role should be assigned the responsibility of modifying and managing these prompt templates?

An HR department uses Salesforce Einstein Copilot to manage employee inquiries about benefits and policies. When an employee submits a question, the large language model (LLM) must identify the type of inquiry and execute an appropriate action, such as providing a link to the relevant policy document. How does the LLM accurately identify and perform this action?