Free Salesforce AI-Specialist Exam Questions

An HR department uses Salesforce Einstein Copilot to manage employee inquiries about benefits and policies. When an employee submits a question, the large language model (LLM) must identify the type of inquiry and execute an appropriate action, such as providing a link to the relevant policy document. How does the LLM accurately identify and perform this action?

When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?  

A sales team is preparing proposals for potential clients and needs to include personalized sections for each client, such as specific product recommendations, pricing, and benefits based on their industry. The team wants to automate this process to save time while ensuring accuracy and relevance. Is it appropriate to use Prompt Builder in this scenario, and why?

Universal Containers (UC) plans to send one of three different emails to its customers based on the

customer's lifetime value score and their market segment.

Considering that UC are required to explain why an e-mail was selected, which AI model should UC

use to achieve this? 

An e-commerce business is setting up Salesforce’s Prompt Builder to enhance its customer service responses with AI-generated suggestions. The team involved includes customer service agents, a customer service manager, and a systems administrator. Which role should be assigned to the customer service manager to effectively manage and oversee the execution of these AI-driven prompt templates?