Free Salesforce AI-Specialist Exam Questions

Become Salesforce Certified with updated AI-Specialist exam questions and correct answers

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Total 447 Questions | Updated On: May 12, 2026

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Question 1

A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries. Responses must be grounded in the organization's knowledge base to maintain consistency and accuracy. Which feature in Einstein for Service should the support team use?

A : Einstein Service Replies

B : Einstein Reply Recommendations

C : Einstein Knowledge Recommendations

Answer: B

Question 2

An organization wants to monitor the adoption of Einstein Copilot among its customer service agents and identify areas for improvement. What is the most appropriate approach for tracking and evaluating Copilot usage?

A : Analyze the frequency of Copilot actions across all agents using Salesforce dashboards

B : Conduct weekly surveys asking agents if they are using Copilot

C : Set monthly targets for Copilot usage and penalize agents who do not meet them

D : Assign a team member to manually track Copilot usage by observing agent workflows

Answer: A

Question 3

When a user asks Einstein Copilot to schedule a follow-up meeting with a client, how does the large language model (LLM) execute this action?

A : The LLM directly modifies the user’s calendar in Salesforce without further verification

B : The LLM interprets the user’s request, identifies the appropriate action, and uses Salesforce’s scheduling API to create a calendar event

C : The LLM sends a generic email to the client requesting a meeting time

D : The LLM requires manual input from the user to execute the scheduling

Answer: B

Question 4

A healthcare organization wants to implement a generative AI model to generate personalized treatment plans based on patient data. They are considering using a standard Salesforce model but are concerned that it may not fully address the specific nuances of their data. What approach should they take to ensure the model meets their needs?

A : Use the standard Salesforce model and manually adjust outputs

B : Configure a custom model within Salesforce to better handle their specific data

C : Implement Salesforce Shield to enhance data security

D : Bring Your Own Large Language Model (BYOLLM) tailored to healthcare data

Answer: D

Question 5

A financial services company needs to assess the credit risk of loan applicants based on their financial history and other relevant factors. When should they use Model Builder?

A : When manually reviewing each applicant-s credit history

B : When calculating loan interest rates using a standard formula

C : When developing a model to predict the likelihood of loan default based on applicant data

D : When sending automated approval emails to low-risk applicants

Answer: C

Page: 1 / 90

Total 447 Questions | Updated On: May 12, 2026

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