Free Salesforce AI-Specialist Exam Questions

Your company uses AI to generate customer service responses. However, you’ve noticed that the generated content sometimes includes outdated or incorrect information about your products. To ensure that the AI always uses the most current data, which grounding technique should you implement?

What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context? 

A customer service agent uses Einstein Copilot to “Update the status of Case #56789 to ‘Resolved’.” What steps does the large language model (LLM) take to execute this action?

A sales director needs to project the upcoming quarter’s sales performance based on the current pipeline, historical trends, and real-time data. The director wants to use AI to predict future revenue and identify potential risks in achieving sales targets. Which Einstein feature should the director use?

An organization wants to delegate the execution of predefined prompt templates to specific users who will generate content using these templates without altering them. Which user role should be assigned this task?