Free Salesforce AI-Specialist Exam Questions

Become Salesforce Certified with updated AI-Specialist exam questions and correct answers

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Total 447 Questions | Updated On: Jan 27, 2026

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Question 1

An organization wants to monitor the adoption of Einstein Copilot among its customer service agents and identify areas for improvement. What is the most appropriate approach for tracking and evaluating Copilot usage?

A : Analyze the frequency of Copilot actions across all agents using Salesforce dashboards

B : Conduct weekly surveys asking agents if they are using Copilot

C : Set monthly targets for Copilot usage and penalize agents who do not meet them

D : Assign a team member to manually track Copilot usage by observing agent workflows

Answer: A

Question 2

When configuring a custom generative model in Salesforce Model Builder, which step is crucial to ensure the model’s effectiveness in generating relevant outputs?

A : Selecting the right pre-training data

B : Choosing a model with the highest possible number of layers

C : Integrating the model with Salesforce’s CRM data

D : Setting the model to prioritize performance over accuracy

Answer: A

Question 3

A customer support team is integrating Salesforce Einstein Copilot into their operations. They plan to use standard copilot actions to automate ticket creation and follow-ups but also need to create custom actions for handling escalations based on specific criteria, such as issue severity and customer status. What is the best approach for implementing these actions?

A : Apply standard copilot actions for both routine and complex tasks to simplify the process

B : Focus on developing custom copilot actions for all tasks to ensure full customization

C : Leverage standard copilot actions for routine tasks and create custom actions for escalations that require specific handling

D : Use a manual process for all tasks to ensure accuracy and control over the support process

Answer: C

Question 4

Before a prompt template can be executed in a live environment, what crucial step must be taken to ensure it functions as intended?

A : Reviewing the template for errors and relevance

B : Skipping the testing phase to save time

C : Deactivating other templates to avoid conflicts

D : Directly deploying the template without activation

Answer: A

Question 5

After implementing Einstein Copilot, your company notices that some departments are not fully utilizing the tool. To improve adoption, you want to identify the specific barriers to its usage. What is the best method to gain insights into these challenges?

A : Implement a survey to collect feedback from users on their experience with Copilot

B : Schedule daily meetings to discuss Copilot usage

C : Mandate the use of Copilot in all processes without exceptions

D : Review only the successful cases where Copilot was used

Answer: A

Page: 1 / 90

Total 447 Questions | Updated On: Jan 27, 2026

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