Free Salesforce AI-Specialist Exam Questions

A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries. Responses must be grounded in the organization's knowledge base to maintain consistency and accuracy. Which feature in Einstein for Service should the support team use?  

A company has rolled out Einstein Copilot and needs to ensure that its adoption leads to measurable business outcomes. The management team wants to link Copilot usage to key business metrics such as sales growth and customer satisfaction. What is the best method to achieve this?

A financial services company is looking to enhance its fraud detection capabilities by analyzing transaction patterns, customer behavior, and external data sources. The company is considering Salesforce Model Builder for this project. Under which condition would Model Builder be the appropriate tool to use?

Who is most likely to execute prompt templates within Salesforce to generate specific data insights?

After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims

to deploy it to the service team.

Which key consideration should the AI Specialist keep in mind for this deployment?