Free Salesforce AI-Specialist Exam Questions

Become Salesforce Certified with updated AI-Specialist exam questions and correct answers

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Total 447 Questions | Updated On: Feb 09, 2026

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Question 1

What is a key advantage of using standard copilot actions in Einstein Copilot?

A : They allow for highly customized workflows tailored to specific business needs

B : They require extensive coding knowledge to implement

C : They are pre-built actions that can be easily deployed with minimal configuration

D : They are designed to work exclusively with third-party applications

Answer: C

Question 2

How does the Large Language Model (LLM) in Einstein Copilot determine the appropriate action to take when a user asks for help with generating a sales report?

A : By analyzing the user-s tone and mood

B : By recognizing specific keywords and phrases related to sales reports

C : By executing the most frequently used command by other users

D : By sending the query to a human supervisor for manual execution

Answer: B

Question 3

A sales manager wants to ensure that their team focuses on the most promising leads. Which generative AI feature in Einstein for Sales should they use to identify leads that are most likely to convert?

A : Einstein Forecasting

B : Einstein Lead Scoring

C : Einstein Opportunity Insights

D : Einstein Activity Capture

Answer: B

Question 4

An organization wants to monitor the adoption of Einstein Copilot among its customer service agents and identify areas for improvement. What is the most appropriate approach for tracking and evaluating Copilot usage?

A : Analyze the frequency of Copilot actions across all agents using Salesforce dashboards

B : Conduct weekly surveys asking agents if they are using Copilot

C : Set monthly targets for Copilot usage and penalize agents who do not meet them

D : Assign a team member to manually track Copilot usage by observing agent workflows

Answer: A

Question 5

Universal Containers (UC) wants to improve the efficiency of addressing customer questions and

reduce agent handling time with AI- generated responses. The agents should be able to leverage

their existing

knowledge base and identify whether the responses are coming from the large language model

(LLM) or from Salesforce Knowledge.

Which step should UC take to meet this requirement?

A : Turn on Service AI Grounding, Grounding with Case, and Service Replies

B : Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

C : Turn on Service AI Grounding and Grounding with Knowledge.

Answer: B

Page: 1 / 90

Total 447 Questions | Updated On: Feb 09, 2026

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