Free Salesforce AI-Specialist Exam Questions

Universal Containers (UC) wants to improve the efficiency of addressing customer questions andreduce agent handling time with AI- generated responses. The agents should be able to leveragetheir existingknowledge base and identify whether the responses are coming from the large language model  (LLM) or from Salesforce Knowledge.Which step should UC take to meet this requirement? 

How does the Large Language Model (LLM) in Einstein Copilot determine the appropriate action to take when a user asks for help with generating a sales report?

A customer service center wants to provide customers with immediate answers to common questions, such as business hours or return policies, even outside of normal working hours. The team needs a feature that can automate these interactions without requiring agent involvement. Which Einstein for Service feature should they implement?

Universal Containers (UC) is experimenting with using public Generative AI models and is familiarwith the language required to get the information it needs. However, it can be time consuming forboth UC's sales and service reps to type in the prompt to get the information they need, and ensureprompt consistency.Which Salesforce feature should a Salesforce AI Specialist recommend to address these concerns? 

An AI Specialist wants to use the related lists from an account in a custom prompt template. What should the AI Specialist consider when configuring the prompt template?