Free Salesforce AI-Specialist Exam Questions

Become Salesforce Certified with updated AI-Specialist exam questions and correct answers

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Total 447 Questions | Updated On: Mar 19, 2026

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Question 1

Your sales team often struggles with keeping up-to-date with the latest information about their prospects and accounts. They need an AI-powered tool that can automatically generate summaries of recent activities, news, and relevant updates for each account. Which generative AI feature in Einstein for Sales should be implemented?

A : Einstein Account Insights

B : Einstein Email Composition

C : Einstein Lead Scoring

D : Einstein Automated Briefings

Answer: D

Question 2

Universal Containers (UC) wants to improve the efficiency of addressing customer questions and

reduce agent handling time with AI- generated responses. The agents should be able to leverage

their existing

knowledge base and identify whether the responses are coming from the large language model

(LLM) or from Salesforce Knowledge.

Which step should UC take to meet this requirement?

A : Turn on Service AI Grounding, Grounding with Case, and Service Replies

B : Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

C : Turn on Service AI Grounding and Grounding with Knowledge.

Answer: B

Question 3

A sales manager asks Einstein Copilot to “Create a new opportunity for Acme Corporation with a close date of next quarter.” How does the large language model (LLM) within Einstein Copilot identify and execute this action?

A : It directly accesses the Salesforce database to create the opportunity

B : It parses the request, identifies key entities like "Acme Corporation" and "opportunity," and maps them to the relevant Salesforce API to execute the action

C : It prompts the user to manually input all necessary details before creating the opportunity

D : It generates a new email draft to notify the sales team about the opportunity

Answer: B

Question 4

A customer service agent uses Einstein Copilot to “Update the status of Case #56789 to ‘Resolved’.” What steps does the large language model (LLM) take to execute this action?

A : It logs out the user to prevent accidental updates

B : It identifies the case number and status update in the request, then uses Salesforce-s API to change the case status

C : It forwards the request to the customer-s manager for approval

D : It creates a duplicate of the case and updates the duplicate instead

Answer: B

Question 5

What is a key advantage of using standard copilot actions in Einstein Copilot?

A : They allow for highly customized workflows tailored to specific business needs

B : They require extensive coding knowledge to implement

C : They are pre-built actions that can be easily deployed with minimal configuration

D : They are designed to work exclusively with third-party applications

Answer: C

Page: 1 / 90

Total 447 Questions | Updated On: Mar 19, 2026

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