Free Salesforce AI-Specialist Exam Questions

A sales team wants to identify the best next steps to take with their current opportunities to increase the chances of closing deals.

Which Einstein for Sales feature can provide them with actionable recommendations?

An enterprise uses Einstein AI to analyze large volumes of customer feedback for sentiment analysis. The company needs to ensure that only the minimum necessary data is processed by the AI model to comply with data protection regulations. Which Einstein Trust Layer feature should they use?

A marketing team wants to generate personalized email content for different customer segments based on specific criteria like purchase history and engagement levels. When is it appropriate to use Prompt Builder for this task?

A retail company wants to use a large language model (LLM) to generate personalized product descriptions based on customer preferences and past purchase behavior. They are evaluating whether to configure a standard generative model provided by Salesforce, create a custom model, or implement their own Bring Your Own Large Language Model (BYOLLM). Which option should they choose if they need highly tailored outputs and want full control over the model’s behavior?

Universal Containers (UC) noticed an increase in customer contract cancellations in the last few

months. UC is seeking ways to address this issue by implementing a proactive outreach program to

customers before they cancel their contracts and is asking the Salesforce team to provide

suggestions.

Which use case functionality of Model Builder aligns with UC's request?