Free Salesforce AI-Specialist Exam Questions

Your company is using Einstein AI to personalize marketing campaigns based on customer behavior. To ensure that the AI model’s predictions are reliable and based on trustworthy data sources, which feature of the Einstein Trust Layer should be emphasized?

A sales team wants to ensure that their AI-generated emails are always based on the most recent customer interaction data stored in the CRM, such as recent purchases or support cases. Which grounding technique should they use to achieve this?

A marketing team is using Einstein Copilot to generate personalized content for an email campaign. After entering key details about the target audience, the copilot suggests specific content themes and messaging. What enables the Large Language Model (LLM) to identify and execute these content suggestions?

A sales manager wants to ensure that all client interactions, such as emails and meetings, are automatically logged into the CRM without the need for manual input. This will help maintain accurate records and improve team efficiency. Which Einstein feature should the sales manager implement?

A team is tasked with creating a prompt template to be used across multiple departments, each with different objectives. What key consideration should guide the creation of this template to ensure it meets the needs of all departments?