Free Salesforce AI-Specialist Exam Questions

Which user role is best suited to manage and maintain prompt templates within Salesforce, ensuring they align with business needs?

After successfully testing a new prompt template, a team needs to make it available for use across their organization. What is the appropriate step to take next?

A sales manager asks Einstein Copilot to “Create a new opportunity for Acme Corporation with a close date of next quarter.” How does the large language model (LLM) within Einstein Copilot identify and execute this action?

Your sales team is finding it challenging to stay on top of all the activities and communications with multiple clients. They need a tool that can automatically log their activities and sync them across the CRM, so they can focus on selling instead of manual data entry. Which Einstein for Sales feature should they implement?

A customer service center wants to provide customers with immediate answers to common questions, such as business hours or return policies, even outside of normal working hours. The team needs a feature that can automate these interactions without requiring agent involvement. Which Einstein for Service feature should they implement?