Free Salesforce AI-Specialist Exam Questions

A company wants to ensure that AI-generated customer service responses are based on the most recent and relevant knowledge articles. Which grounding technique should be used in the prompt template to achieve this?

An enterprise uses Einstein AI to analyze large volumes of customer feedback for sentiment analysis. The company needs to ensure that only the minimum necessary data is processed by the AI model to comply with data protection regulations. Which Einstein Trust Layer feature should they use?

A company has rolled out Einstein Copilot and needs to ensure that its adoption leads to measurable business outcomes. The management team wants to link Copilot usage to key business metrics such as sales growth and customer satisfaction. What is the best method to achieve this?

A customer service agent uses Einstein Copilot to “Update the status of Case #56789 to ‘Resolved’.” What steps does the large language model (LLM) take to execute this action?

A sales team wants to identify the best next steps to take with their current opportunities to increase the chances of closing deals.

Which Einstein for Sales feature can provide them with actionable recommendations?