Free Salesforce AI-Specialist Exam Questions

Become Salesforce Certified with updated AI-Specialist exam questions and correct answers

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Total 447 Questions | Updated On: Jan 05, 2026

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Question 1

A sales team is preparing proposals for potential clients and needs to include personalized sections for each client, such as specific product recommendations, pricing, and benefits based on their industry. The team wants to automate this process to save time while ensuring accuracy and relevance. Is it appropriate to use Prompt Builder in this scenario, and why?

A : Yes, because Prompt Builder can automate the generation of personalized proposal sections based on client-specific data

B : No, because proposals require manual input to ensure they meet client expectations

C : Yes, but only for generating standard sections that do not need customization

D : No, because Prompt Builder cannot handle complex documents like proposals

Answer: A

Question 2

What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?

A : Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.

B : Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.

C : Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.

Answer: A

Question 3

When would it be most appropriate to create a custom copilot action in Salesforce Einstein?

A : When you need to automate a repetitive task that is common across all industries

B : When a specific business process requires unique data inputs and custom logic

C : When you want to use Salesforce’s default functionalities without modification

D : When you need to generate a standard sales report

Answer: B

Question 4

A tech startup is building a chatbot to assist users with complex troubleshooting tasks. The team is debating between using a standard Salesforce LLM, customizing their own model, or bringing in an external LLM that was trained on a vast amount of technical documentation. Under which condition would it be most appropriate to configure a custom generative model?

A : When the startup requires the chatbot to understand and generate responses based on very specific, in-house technical terminology that standard models might not cover

B : When the startup needs the chatbot to handle basic customer inquiries that do not require technical depth

C : When the startup wants to use a model trained exclusively on general, public domain technical documents

D : When the startup has a very limited dataset and no specific customization needs

Answer: A

Question 5

A sales executive needs to generate a detailed quarterly business review (QBR) report for a major client, incorporating sales data, customer feedback, and product performance metrics.

Which Einstein feature should the executive leverage to efficiently create this report?

A : Einstein Next Best Action

B : Einstein Opportunity Scoring

C : Einstein GPT for QBRs

D : Einstein Analytics Dashboard

Answer: C

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Total 447 Questions | Updated On: Jan 05, 2026

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