Free Salesforce AI-Specialist Exam Questions

Become Salesforce Certified with updated AI-Specialist exam questions and correct answers

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Total 447 Questions | Updated On: Feb 09, 2026

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Question 1

A company is using Salesforce Einstein to analyze customer data and generate predictive insights. They need to ensure that sensitive employee salary information is not included in any Einstein analytics due to strict internal data governance policies. How can the company implement this using the Einstein Trust Layer?

A : Use Field-Level Security to hide the salary information from all users

B : Apply Einstein Data Exclusion to exclude salary information from being processed by Einstein

C : Encrypt the salary fields using Salesforce Shield Encryption

D : Remove the salary fields from the Salesforce schema

Answer: B

Question 2

A customer service center wants to provide customers with immediate answers to common questions, such as business hours or return policies, even outside of normal working hours. The team needs a feature that can automate these interactions without requiring agent involvement. Which Einstein for Service feature should they implement?

A : Einstein Case Classification

B : Einstein Bot

C : Einstein Article Recommendations

D : Einstein Next Best Action

Answer: B

Question 3

Your organization has recently implemented Einstein Copilot, and you want to ensure that the sales team is effectively adopting this tool. Which approach should you take to monitor and encourage Copilot adoption?

A : Track the number of sales closed by the team without using Copilot

B : Regularly review usage reports that show how often the sales team interacts with Copilot and identify trends

C : Require mandatory training sessions every week for all sales team members

D : Remove access to traditional tools to force the use of Copilot

Answer: B

Question 4

A sales team needs to quickly draft personalized proposals for prospective clients. Each proposal should include tailored product recommendations and pricing based on the client’s industry and previous interactions. The team wants to streamline this process without sacrificing the quality and relevance of the content. Should the Prompt Builder be used in this scenario, and why?

A : Yes, because it can automate the generation of personalized proposals based on specific client data

B : No, because it’s better to manually create proposals to ensure accuracy

C : Yes, but only for generating standard templates without customization

D : No, because the Prompt Builder is only for marketing content

Answer: A

Question 5

Universal Containers has a strict change management process that requires all possible configuration to be completed in a sandbox which will be deployed to production. The AI Specialist is tasked with setting up Work Summaries for Enhanced Messaging. Einstein Generative AI is already enabled in production, and the Einstein Work Summaries permission set is already available in production. Which other configuration steps should the AI Specialist take in the sandbox that can be deployed to the production org?

A : create custom fields to store Issue, Resolution, and Summary; create a Quick Action that updates these fields: add the Wrap Up component to the Messaging Session record paae layout: and create Permission Set Assignments for the intended Agents.

B : From the Epstein setup menu, select Turn on Einstein: create custom fields to store Issue, Resolution, and Summary: create a Quick Action that updates these fields: and add the wrap up componert to the Messaging session record page layout.

C : Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these fields: and ado the Wrap up component to the Messaging session record page lavcut.

Answer: C

Page: 1 / 90

Total 447 Questions | Updated On: Feb 09, 2026

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