Free Salesforce AI-Specialist Exam Questions

An e-commerce business is setting up Salesforce’s Prompt Builder to enhance its customer service responses with AI-generated suggestions. The team involved includes customer service agents, a customer service manager, and a systems administrator. Which role should be assigned to the customer service manager to effectively manage and oversee the execution of these AI-driven prompt templates?

A sales team wants to ensure that their AI-generated emails are always based on the most recent customer interaction data stored in the CRM, such as recent purchases or support cases. Which grounding technique should they use to achieve this?

A sales team at a mid-sized company is implementing Salesforce’s Prompt Builder to automate personalized outreach efforts. The team includes sales representatives, a sales manager, and a CRM administrator. Who should be assigned the role of executing prompt templates to ensure the templates are utilized effectively during sales outreach?

Which of the following is the primary consideration when configuring a Bring Your Own Large Language Model (BYOLLM) in Salesforce?

Universal Containers (UC) recently rolled out Einstein Generative capabilities and has created a

custom prompt to summarize case

records. Users have reported that the case summaries generated are not returning the appropriate

information.

What is a possible explanation for the poor prompt performance?