Free Salesforce AI-Specialist Exam Questions

A customer support team is integrating Salesforce Einstein Copilot into their operations. They plan to use standard copilot actions to automate ticket creation and follow-ups but also need to create custom actions for handling escalations based on specific criteria, such as issue severity and customer status. What is the best approach for implementing these actions?

Universal Containers (UC) wants to improve the efficiency of addressing customer questions and

reduce agent handling time with AI- generated responses. The agents should be able to leverage

their existing

knowledge base and identify whether the responses are coming from the large language model  

(LLM) or from Salesforce Knowledge.

Which step should UC take to meet this requirement? 

A sales manager wants to ensure that their team focuses on the most promising leads. Which generative AI feature in Einstein for Sales should they use to identify leads that are most likely to convert?

When a user asks Einstein Copilot to schedule a follow-up meeting with a client, how does the large language model (LLM) execute this action?

Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into

mention of competitors, products, and other custom phrases.

Which feature should the AI Specialist set up to enable UC's sales team?