Free Salesforce AI-Specialist Exam Questions

Universal Containers (UC) wants to improve the efficiency of addressing customer questions and

reduce agent handling time with AI- generated responses. The agents should be able to leverage

their existing

knowledge base and identify whether the responses are coming from the large language model  

(LLM) or from Salesforce Knowledge.

Which step should UC take to meet this requirement? 

What should be considered when determining the flexibility of a prompt template for various use cases?

An IT team is tasked with ensuring that Einstein Copilot is being effectively utilized by all departments within the organization. They want to identify any departments or users who are not actively using the tool so they can provide targeted training. Which strategy should they implement?

When a user asks Einstein Copilot to “schedule a follow-up meeting,” how does the LLM decide what actions to take?

Your company is using Einstein AI to personalize marketing campaigns based on customer behavior. To ensure that the AI model’s predictions are reliable and based on trustworthy data sources, which feature of the Einstein Trust Layer should be emphasized?