Free Salesforce AI-Specialist Exam Questions

A sales organization wants to automate the process of assigning leads to sales representatives based on the lead’s location and product interest. The system should ensure that no lead is left unassigned and should automatically reassign leads if the assigned representative is unavailable. What automation tool should they use to achieve this?

An IT team is tasked with ensuring that Einstein Copilot is being effectively utilized by all departments within the organization. They want to identify any departments or users who are not actively using the tool so they can provide targeted training. Which strategy should they implement?

Which user role is best suited to manage and maintain prompt templates within Salesforce, ensuring they align with business needs?

An organization wants to monitor the adoption of Einstein Copilot among its customer service agents and identify areas for improvement. What is the most appropriate approach for tracking and evaluating Copilot usage?

Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the AI Specialist investigate as the root cause?