Free Salesforce AI-Specialist Exam Questions

A sales team is looking for a tool that can help them quickly access customer data, answer questions about sales performance, and suggest next steps for opportunities without requiring them to navigate through multiple Salesforce dashboards. Which feature should they implement?

An organization wants to monitor the adoption of Einstein Copilot among its customer service agents and identify areas for improvement. What is the most appropriate approach for tracking and evaluating Copilot usage?

A Salesforce implementation team is setting up a series of prompt templates that will be used across multiple departments, including marketing and customer service. They need to ensure that only qualified users can modify these templates while allowing broader access for execution. Which user role should be assigned the responsibility of modifying and managing these prompt templates?

When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?  

An Al Specialist is tasked with configuring a generative model to create personalized sales emails

using customer data stored in Salesforce. The AI

Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and

data privacy are critical concerns for the client.

How should the AI Specialist integrate the custom LLM into Salesforce?