Free Salesforce AI-Specialist Exam Questions

A healthcare provider wants to generate AI-driven health advice for patients, ensuring the advice is aligned with the latest medical guidelines. Which grounding technique should be applied?

Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the AI Specialist investigate as the root cause?

An HR department uses Salesforce Einstein Copilot to manage employee inquiries about benefits and policies. When an employee submits a question, the large language model (LLM) must identify the type of inquiry and execute an appropriate action, such as providing a link to the relevant policy document. How does the LLM accurately identify and perform this action?

A sales team is preparing proposals for potential clients and needs to include personalized sections for each client, such as specific product recommendations, pricing, and benefits based on their industry. The team wants to automate this process to save time while ensuring accuracy and relevance. Is it appropriate to use Prompt Builder in this scenario, and why?

A sales team at a mid-sized company is implementing Salesforce’s Prompt Builder to automate personalized outreach efforts. The team includes sales representatives, a sales manager, and a CRM administrator. Who should be assigned the role of executing prompt templates to ensure the templates are utilized effectively during sales outreach?