Free Salesforce AI-Specialist Exam Questions

When would it be most appropriate to create a custom copilot action in Salesforce Einstein?

A healthcare provider wants to create a model to predict which patients are likely to miss their appointments based on past behavior, demographics, and external factors like weather conditions. They are considering using Salesforce Model Builder to achieve this. In which scenario would Model Builder be the best choice?

An Al Specialist is tasked with configuring a generative model to create personalized sales emails

using customer data stored in Salesforce. The AI

Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and

data privacy are critical concerns for the client.

How should the AI Specialist integrate the custom LLM into Salesforce? 

A sales organization wants to automate the process of assigning leads to sales representatives based on the lead’s location and product interest. The system should ensure that no lead is left unassigned and should automatically reassign leads if the assigned representative is unavailable. What automation tool should they use to achieve this?

Universal Containers (UC) noticed an increase in customer contract cancellations in the last few

months. UC is seeking ways to address this issue by implementing a proactive outreach program to

customers before they cancel their contracts and is asking the Salesforce team to provide

suggestions.

Which use case functionality of Model Builder aligns with UC's request?