Free Salesforce AI-Specialist Exam Questions

Become Salesforce Certified with updated AI-Specialist exam questions and correct answers

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Total 447 Questions | Updated On: Jan 05, 2026

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Question 1

A healthcare provider wants to generate AI-driven health advice for patients, ensuring the advice is aligned with the latest medical guidelines. Which grounding technique should be applied?

A : Using data from past patient appointments

B : Incorporating the latest medical research and guidelines

C : Grounding the content in general wellness tips

D : Using patient satisfaction surveys

Answer: B

Question 2

Universal Containers (UC) wants to improve the efficiency of addressing customer questions and

reduce agent handling time with AI- generated responses. The agents should be able to leverage

their existing

knowledge base and identify whether the responses are coming from the large language model

(LLM) or from Salesforce Knowledge.

Which step should UC take to meet this requirement?

A : Turn on Service AI Grounding, Grounding with Case, and Service Replies

B : Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

C : Turn on Service AI Grounding and Grounding with Knowledge.

Answer: B

Question 3

A customer support team is integrating Salesforce Einstein Copilot into their operations. They plan to use standard copilot actions to automate ticket creation and follow-ups but also need to create custom actions for handling escalations based on specific criteria, such as issue severity and customer status. What is the best approach for implementing these actions?

A : Apply standard copilot actions for both routine and complex tasks to simplify the process

B : Focus on developing custom copilot actions for all tasks to ensure full customization

C : Leverage standard copilot actions for routine tasks and create custom actions for escalations that require specific handling

D : Use a manual process for all tasks to ensure accuracy and control over the support process

Answer: C

Question 4

Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio. Which use case works for this scenario?

A : Predict customer sentiment toward a promotion message.

B : Predict customer lifetime value of an account.

C : Predict most popular products from new product catalog.

Answer: B

Question 5

Which of the following scenarios best illustrates the use of a standard copilot action in Salesforce Einstein Copilot?

A : Automatically generating a weekly sales performance report

B : Creating a new workflow specific to your company’s custom sales process

C : Developing a unique dashboard for tracking customer engagement metrics

D : Building a custom chatbot to handle client queries

Answer: A

Page: 1 / 90

Total 447 Questions | Updated On: Jan 05, 2026

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