Free Salesforce AI-Specialist Exam Questions

Become Salesforce Certified with updated AI-Specialist exam questions and correct answers

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Total 447 Questions | Updated On: Jan 27, 2026

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Question 1

A financial services firm wants to use Salesforce to automate the generation of client reports, incorporating personalized financial insights. The firm has stringent data privacy and security requirements that their current in-house AI model adheres to. They are considering using the Bring Your Own Large Language Model (BYOLLM) feature. What should the firm do?

A : Use a standard Salesforce generative model for ease of integration

B : Configure a custom generative model within Salesforce, ignoring the in-house model

C : Implement BYOLLM to integrate their in-house AI model, ensuring compliance with their data privacy and security standards

D : Refrain from using generative models to avoid potential security risks

Answer: C

Question 2

When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

A : Einstein Reply Recommendations

B : Einstein Service Replies

C : Einstein Grounding

Answer: B

Question 3

Universal Containers has a strict change management process that requires all possible configuration to be completed in a sandbox which will be deployed to production. The AI Specialist is tasked with setting up Work Summaries for Enhanced Messaging. Einstein Generative AI is already enabled in production, and the Einstein Work Summaries permission set is already available in production. Which other configuration steps should the AI Specialist take in the sandbox that can be deployed to the production org?

A : create custom fields to store Issue, Resolution, and Summary; create a Quick Action that updates these fields: add the Wrap Up component to the Messaging Session record paae layout: and create Permission Set Assignments for the intended Agents.

B : From the Epstein setup menu, select Turn on Einstein: create custom fields to store Issue, Resolution, and Summary: create a Quick Action that updates these fields: and add the wrap up componert to the Messaging session record page layout.

C : Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these fields: and ado the Wrap up component to the Messaging session record page lavcut.

Answer: C

Question 4

After implementing Einstein Copilot, your company notices that some departments are not fully utilizing the tool. To improve adoption, you want to identify the specific barriers to its usage. What is the best method to gain insights into these challenges?

A : Implement a survey to collect feedback from users on their experience with Copilot

B : Schedule daily meetings to discuss Copilot usage

C : Mandate the use of Copilot in all processes without exceptions

D : Review only the successful cases where Copilot was used

Answer: A

Question 5

A sales team at a mid-sized company is implementing Salesforce’s Prompt Builder to automate personalized outreach efforts. The team includes sales representatives, a sales manager, and a CRM administrator. Who should be assigned the role of executing prompt templates to ensure the templates are utilized effectively during sales outreach?

A : Sales Representative

B : Sales Manager

C : CRM Administrator

D : Customer Support Agent

Answer: B

Page: 1 / 90

Total 447 Questions | Updated On: Jan 27, 2026

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