Free Salesforce AI-Specialist Exam Questions

A Salesforce implementation team is setting up a series of prompt templates that will be used across multiple departments, including marketing and customer service. They need to ensure that only qualified users can modify these templates while allowing broader access for execution. Which user role should be assigned the responsibility of modifying and managing these prompt templates?

A company needs to automate the process of updating a customer’s status to “Inactive” if there has been no activity for six months and then notify the account manager. The automation must be error-proof, ensuring that it does not trigger incorrectly. Which tool should they use?

Your company uses AI to generate customer service responses. However, you’ve noticed that the generated content sometimes includes outdated or incorrect information about your products. To ensure that the AI always uses the most current data, which grounding technique should you implement?

When would it be most appropriate to create a custom copilot action in Salesforce Einstein?

A marketing team wants to leverage a pre-trained Large Language Model (LLM) provided by Salesforce to generate personalized email content. What is the most appropriate first step in configuring this model?