Free Salesforce AI-Specialist Exam Questions

Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims

to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to

assess the

content's safety level.

What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score? 

A sales manager wants to ensure that all client interactions, such as emails and meetings, are automatically logged into the CRM without the need for manual input. This will help maintain accurate records and improve team efficiency. Which Einstein feature should the sales manager implement?

An HR team needs to create personalized onboarding materials for new employees across different departments. These materials should include department-specific training plans, company policies, and customized welcome messages. The team wants to ensure consistency across all documents while saving time in the creation process. Should they use Prompt Builder, and why?

Which of the following scenarios best illustrates the use of a standard copilot action in Salesforce Einstein Copilot?

Universal Containers (UC) plans to send one of three different emails to its customers based on the

customer's lifetime value score and their market segment.

Considering that UC are required to explain why an e-mail was selected, which AI model should UC

use to achieve this?