Free Salesforce AI-Specialist Exam Questions

Become Salesforce Certified with updated AI-Specialist exam questions and correct answers

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Total 447 Questions | Updated On: Jan 15, 2026

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Question 1

A team has activated a new prompt template in their Salesforce environment. What is the final step to start using this template in day-to-day operations?

A : Test the template again after activation to double-check its functionality

B : Immediately deactivate the template and revert to manual processes

C : Execute the template in live scenarios to ensure it performs as expected

D : Delete the template if no issues were found during activation

Answer: C

Question 2

When a user asks Einstein Copilot to schedule a follow-up meeting with a client, how does the large language model (LLM) execute this action?

A : The LLM directly modifies the user’s calendar in Salesforce without further verification

B : The LLM interprets the user’s request, identifies the appropriate action, and uses Salesforce’s scheduling API to create a calendar event

C : The LLM sends a generic email to the client requesting a meeting time

D : The LLM requires manual input from the user to execute the scheduling

Answer: B

Question 3

Universal Containers (UC) wants to improve the efficiency of addressing customer questions and

reduce agent handling time with AI- generated responses. The agents should be able to leverage

their existing

knowledge base and identify whether the responses are coming from the large language model

(LLM) or from Salesforce Knowledge.

Which step should UC take to meet this requirement?

A : Turn on Service AI Grounding, Grounding with Case, and Service Replies

B : Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

C : Turn on Service AI Grounding and Grounding with Knowledge.

Answer: B

Question 4

To ensure sustained adoption of Einstein Copilot across different teams, your organization wants to monitor its impact on productivity over time. Which approach would best provide insights into the effectiveness of Copilot?

A : Compare the overall revenue generated before and after Copilot implementation

B : Analyze task completion rates and time savings reported by teams using Copilot

C : Focus solely on the number of interactions users have with Copilot daily

D : Track the number of Copilot-related support tickets submitted

Answer: B

Question 5

A sales executive needs to generate a detailed quarterly business review (QBR) report for a major client, incorporating sales data, customer feedback, and product performance metrics.

Which Einstein feature should the executive leverage to efficiently create this report?

A : Einstein Next Best Action

B : Einstein Opportunity Scoring

C : Einstein GPT for QBRs

D : Einstein Analytics Dashboard

Answer: C

Page: 1 / 90

Total 447 Questions | Updated On: Jan 15, 2026

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