Free Salesforce AI-Specialist Exam Questions

Become Salesforce Certified with updated AI-Specialist exam questions and correct answers

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Total 447 Questions | Updated On: Feb 09, 2026

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Question 1

A financial services company needs to assess the credit risk of loan applicants based on their financial history and other relevant factors. When should they use Model Builder?

A : When manually reviewing each applicant-s credit history

B : When calculating loan interest rates using a standard formula

C : When developing a model to predict the likelihood of loan default based on applicant data

D : When sending automated approval emails to low-risk applicants

Answer: C

Question 2

A tech startup is building a chatbot to assist users with complex troubleshooting tasks. The team is debating between using a standard Salesforce LLM, customizing their own model, or bringing in an external LLM that was trained on a vast amount of technical documentation. Under which condition would it be most appropriate to configure a custom generative model?

A : When the startup requires the chatbot to understand and generate responses based on very specific, in-house technical terminology that standard models might not cover

B : When the startup needs the chatbot to handle basic customer inquiries that do not require technical depth

C : When the startup wants to use a model trained exclusively on general, public domain technical documents

D : When the startup has a very limited dataset and no specific customization needs

Answer: A

Question 3

After implementing Einstein Copilot, your company notices that some departments are not fully utilizing the tool. To improve adoption, you want to identify the specific barriers to its usage. What is the best method to gain insights into these challenges?

A : Implement a survey to collect feedback from users on their experience with Copilot

B : Schedule daily meetings to discuss Copilot usage

C : Mandate the use of Copilot in all processes without exceptions

D : Review only the successful cases where Copilot was used

Answer: A

Question 4

Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users

to enter a sales order number.

Subsequently, the system will invoke a custom prompt template to create and display a summary of

the sales order header and sales order details.

Which solution should an AI Specialist implement to meet this requirement?

A : Create a screen flow to collect sales order number and invoke the prompt template using the standard "Prompt Template" flow action.

B : Create a template-triggered prompt flow and invoke the prompt template using the standard œPrompt Template flow action.

C : Create an autolaunched flow and invoke the prompt template using the standard œPrompt Template" flow action.

Answer: A

Question 5

Universal Containers is planning a marketing email about products that most closely match a

customer's expressed interests.

What should an AI Specialist recommend to generate this email?

A : Standard email marketing template using Apex or flows for matching interest in products

B : Custom sales email template which is grounded with interest and product information

C : Standard email draft with Einstein and choose standard email template

Answer: B

Page: 1 / 90

Total 447 Questions | Updated On: Feb 09, 2026

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