Free Salesforce AI-Specialist Exam Questions

A customer service center wants to provide customers with immediate answers to common questions, such as business hours or return policies, even outside of normal working hours. The team needs a feature that can automate these interactions without requiring agent involvement. Which Einstein for Service feature should they implement?

How does the Large Language Model (LLM) in Einstein Copilot determine the appropriate action to take when a user asks for help with generating a sales report?

A financial services company is looking to enhance its fraud detection capabilities by analyzing transaction patterns, customer behavior, and external data sources. The company is considering Salesforce Model Builder for this project. Under which condition would Model Builder be the appropriate tool to use?

A team is tasked with creating a prompt template to be used across multiple departments, each with different objectives. What key consideration should guide the creation of this template to ensure it meets the needs of all departments?

A financial services company wants to automatically generate personalized investment advice for clients based on their financial profiles and market trends. The company is considering using Salesforce Prompt Builder to meet this need. In which situation is Prompt Builder most appropriate?