Free Salesforce AI-Specialist Exam Questions

A sales representative wants to quickly generate a personalized follow-up email after a meeting with a potential client, summarizing key discussion points and proposing next steps. Which Einstein feature should the sales representative use?

Universal Containers (UC) wants to improve the efficiency of addressing customer questions and

reduce agent handling time with AI- generated responses. The agents should be able to leverage

their existing

knowledge base and identify whether the responses are coming from the large language model  

(LLM) or from Salesforce Knowledge.

Which step should UC take to meet this requirement? 

A sales executive needs to generate a detailed quarterly business review (QBR) report for a major client, incorporating sales data, customer feedback, and product performance metrics.

Which Einstein feature should the executive leverage to efficiently create this report?

A team is tasked with creating a prompt template to be used across multiple departments, each with different objectives. What key consideration should guide the creation of this template to ensure it meets the needs of all departments?

After successfully testing a new prompt template, a team needs to make it available for use across their organization. What is the appropriate step to take next?