Free Salesforce AI-Specialist Exam Questions

Universal Containers (UC) wants to improve the efficiency of addressing customer questions and

reduce agent handling time with AI- generated responses. The agents should be able to leverage

their existing

knowledge base and identify whether the responses are coming from the large language model  

(LLM) or from Salesforce Knowledge.

Which step should UC take to meet this requirement? 

A sales team wants to identify the best next steps to take with their current opportunities to increase the chances of closing deals.

Which Einstein for Sales feature can provide them with actionable recommendations?

A marketing team in a large enterprise is tasked with creating and managing AI-driven campaigns using Salesforce’s Prompt Builder. The team consists of content creators, data analysts, and a marketing manager. Which user role should be assigned to the marketing manager to ensure they can both manage and execute prompt templates effectively?

Before a prompt template can be executed in a live environment, what crucial step must be taken to ensure it functions as intended?

Universal Containers (UC) recently rolled out Einstein Generative capabilities and has created a

custom prompt to summarize case

records. Users have reported that the case summaries generated are not returning the appropriate

information.

What is a possible explanation for the poor prompt performance?