Free Salesforce AI-Specialist Exam Questions

Become Salesforce Certified with updated AI-Specialist exam questions and correct answers

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Total 447 Questions | Updated On: Jan 12, 2026

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Question 1

A marketing team wants to generate personalized email content for different customer segments based on specific criteria like purchase history and engagement levels. When is it appropriate to use Prompt Builder for this task?

A : When creating static templates for emails

B : When manually writing each email for different segments

C : When generating dynamic, personalized content for different customer segments

D : When scheduling email campaigns for a future date

Answer: C

Question 2

A customer support team is integrating Salesforce Einstein Copilot into their operations. They plan to use standard copilot actions to automate ticket creation and follow-ups but also need to create custom actions for handling escalations based on specific criteria, such as issue severity and customer status. What is the best approach for implementing these actions?

A : Apply standard copilot actions for both routine and complex tasks to simplify the process

B : Focus on developing custom copilot actions for all tasks to ensure full customization

C : Leverage standard copilot actions for routine tasks and create custom actions for escalations that require specific handling

D : Use a manual process for all tasks to ensure accuracy and control over the support process

Answer: C

Question 3

An AI Specialist wants to use the related lists from an account in a custom prompt template. What should the AI Specialist consider when configuring the prompt template?

A : The text encoding (for example, UTF-8, ASCII) option

B : The maximum number of related list merge fields

C : The choice between XML and JSON rendering formats for the list

Answer: B

Question 4

An organization wants to monitor the adoption of Einstein Copilot among its customer service agents and identify areas for improvement. What is the most appropriate approach for tracking and evaluating Copilot usage?

A : Analyze the frequency of Copilot actions across all agents using Salesforce dashboards

B : Conduct weekly surveys asking agents if they are using Copilot

C : Set monthly targets for Copilot usage and penalize agents who do not meet them

D : Assign a team member to manually track Copilot usage by observing agent workflows

Answer: A

Question 5

What should be the primary focus when managing the adoption of Einstein Copilot across different departments?

A : Ensuring that all departments have equal usage of Einstein Copilot

B : Providing targeted training and support based on department-specific use cases

C : Monitoring the overall system performance to prevent any slowdowns

D : Forcing all employees to use Einstein Copilot regardless of their role

Answer: B

Page: 1 / 90

Total 447 Questions | Updated On: Jan 12, 2026

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