Free Salesforce AI-Specialist Exam Questions

Become Salesforce Certified with updated AI-Specialist exam questions and correct answers

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Total 447 Questions | Updated On: Mar 19, 2026

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Question 1

Your team has successfully created and activated a prompt template in Salesforce. What is the final step to ensure that the template is utilized in the intended business process?

A : Run a training session for all users

B : Execute the template within the relevant Salesforce processes

C : Send a notification to management

D : Archive the template for future reference

Answer: B

Question 2

What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?

A : Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.

B : Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.

C : Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.

Answer: A

Question 3

What is a key advantage of using standard copilot actions in Einstein Copilot?

A : They allow for highly customized workflows tailored to specific business needs

B : They require extensive coding knowledge to implement

C : They are pre-built actions that can be easily deployed with minimal configuration

D : They are designed to work exclusively with third-party applications

Answer: C

Question 4

Universal Containers (UC) wants to improve the efficiency of addressing customer questions and

reduce agent handling time with AI- generated responses. The agents should be able to leverage

their existing

knowledge base and identify whether the responses are coming from the large language model

(LLM) or from Salesforce Knowledge.

Which step should UC take to meet this requirement?

A : Turn on Service AI Grounding, Grounding with Case, and Service Replies

B : Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

C : Turn on Service AI Grounding and Grounding with Knowledge.

Answer: B

Question 5

An organization wants to ensure that its AI models within Salesforce Einstein are using the most relevant and up-to-date information for decision-making. Which feature of the Einstein Trust Layer should they configure to achieve this?

A : Data Residency Compliance

B : Real-Time Data Synchronization

C : Model Explainability

D : Automated Model Retraining

Answer: B

Page: 1 / 90

Total 447 Questions | Updated On: Mar 19, 2026

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