Free Salesforce AI-Specialist Exam Questions

Become Salesforce Certified with updated AI-Specialist exam questions and correct answers

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Total 447 Questions | Updated On: Nov 26, 2025

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Question 1

A user asks Einstein Copilot to “Show me the top 5 opportunities closing this quarter.” How does the large language model (LLM) process this request to identify and execute the correct copilot action?

A : The LLM parses the text for keywords and directly queries the database for the top 5 opportunities

B : The LLM understands the intent behind the request and triggers an API call to retrieve the relevant opportunities

C : The LLM uses predefined templates to generate a generic response based on historical data

D : The LLM randomly selects 5 opportunities from the database without understanding the context

Answer: B

Question 2

Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio. Which use case works for this scenario?

A : Predict customer sentiment toward a promotion message.

B : Predict customer lifetime value of an account.

C : Predict most popular products from new product catalog.

Answer: B

Question 3

A healthcare provider wants to create a model to predict which patients are likely to miss their appointments based on past behavior, demographics, and external factors like weather conditions. They are considering using Salesforce Model Builder to achieve this. In which scenario would Model Builder be the best choice?

A : When the provider needs a simple calendar reminder system without predictive capabilities

B : When the provider wants to manually track patient appointments and identify trends without AI

C : When the provider needs to build a predictive model that analyzes various data inputs to identify patients likely to miss appointments

D : When the provider prefers to use a general industry-wide model without customization

Answer: C

Question 4

A customer service agent uses Einstein Copilot to “Update the status of Case #56789 to ‘Resolved’.” What steps does the large language model (LLM) take to execute this action?

A : It logs out the user to prevent accidental updates

B : It identifies the case number and status update in the request, then uses Salesforce-s API to change the case status

C : It forwards the request to the customer-s manager for approval

D : It creates a duplicate of the case and updates the duplicate instead

Answer: B

Question 5

Which scenario best exemplifies the use of a custom copilot action?

A : Automatically sending a thank-you email after a customer purchase

B : Generating a monthly sales forecast report

C : Creating a workflow that assigns different tasks based on multiple conditions specific to your business

D : Setting up a reminder for meetings scheduled within Salesforce

Answer: C

Page: 1 / 90

Total 447 Questions | Updated On: Nov 26, 2025

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