Free Salesforce AI-Specialist Exam Questions

A company wants to generate personalized customer emails using a pre-trained model that Salesforce provides out of the box. What is the first step they should take to configure this model?

A sales manager asks Einstein Copilot to “Create a new opportunity for Acme Corporation with a close date of next quarter.” How does the large language model (LLM) within Einstein Copilot identify and execute this action?

To ensure sustained adoption of Einstein Copilot across different teams, your organization wants to monitor its impact on productivity over time. Which approach would best provide insights into the effectiveness of Copilot?

A retail company wants to automate the process of managing inventory levels. When the stock of any product falls below a certain threshold, an order should be automatically placed with the supplier, and an email notification should be sent to the inventory manager. The company also wants to ensure that orders are only placed during business hours to avoid mistakes. Which automation tool should they use?

A company wants to ensure that AI-generated customer service responses are based on the most recent and relevant knowledge articles. Which grounding technique should be used in the prompt template to achieve this?