Free Salesforce AI-Specialist Exam Questions

A company needs to automate the process of updating a customer’s status to “Inactive” if there has been no activity for six months and then notify the account manager. The automation must be error-proof, ensuring that it does not trigger incorrectly. Which tool should they use?

Your company uses AI to generate customer service responses. However, you’ve noticed that the generated content sometimes includes outdated or incorrect information about your products. To ensure that the AI always uses the most current data, which grounding technique should you implement?

A sales manager asks Einstein Copilot to “Create a new opportunity for Acme Corporation with a close date of next quarter.” How does the large language model (LLM) within Einstein Copilot identify and execute this action?

Your company is using Einstein AI to personalize marketing campaigns based on customer behavior. To ensure that the AI model’s predictions are reliable and based on trustworthy data sources, which feature of the Einstein Trust Layer should be emphasized?

An HR team needs to create personalized onboarding materials for new employees across different departments. These materials should include department-specific training plans, company policies, and customized welcome messages. The team wants to ensure consistency across all documents while saving time in the creation process. Should they use Prompt Builder, and why?