Free Salesforce AI-Specialist Exam Questions

Become Salesforce Certified with updated AI-Specialist exam questions and correct answers

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Total 447 Questions | Updated On: Jan 05, 2026

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Question 1

Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the AI Specialist investigate as the root cause?

A : Review that the custom action Is assigned to an Agent.

B : Review the action Instructions to ensure they are unique.

C : Ensure the input and output types are correctly chosen

Answer: B

Question 2

A customer support team is integrating Salesforce Einstein Copilot into their operations. They plan to use standard copilot actions to automate ticket creation and follow-ups but also need to create custom actions for handling escalations based on specific criteria, such as issue severity and customer status. What is the best approach for implementing these actions?

A : Apply standard copilot actions for both routine and complex tasks to simplify the process

B : Focus on developing custom copilot actions for all tasks to ensure full customization

C : Leverage standard copilot actions for routine tasks and create custom actions for escalations that require specific handling

D : Use a manual process for all tasks to ensure accuracy and control over the support process

Answer: C

Question 3

A financial services company needs to assess the credit risk of loan applicants based on their financial history and other relevant factors. When should they use Model Builder?

A : When manually reviewing each applicant-s credit history

B : When calculating loan interest rates using a standard formula

C : When developing a model to predict the likelihood of loan default based on applicant data

D : When sending automated approval emails to low-risk applicants

Answer: C

Question 4

An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground

on the following dat

Opportunity Products Events near the customer Tone and voice examples

How should the AI Specialist obtain related items?

A : Call prompt initiated flow to fetch and ground the required data.

B : Create a flex template that takes the records in question as inputs.

C : Utilize a standard email template and manually insert the required data fields.

Answer: A

Question 5

After successfully testing a new prompt template, a team needs to make it available for use across their organization. What is the appropriate step to take next?

A : Edit the template to make further improvements before activating

B : Activate the template so that it can be executed in live environments

C : Execute the template immediately without activation to test further

D : Archive the template and create a new one from scratch

Answer: B

Page: 1 / 90

Total 447 Questions | Updated On: Jan 05, 2026

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