Free Salesforce AI-Specialist Exam Questions

A sales team is looking for a tool that can help them quickly access customer data, answer questions about sales performance, and suggest next steps for opportunities without requiring them to navigate through multiple Salesforce dashboards. Which feature should they implement?

A sales team needs to quickly draft personalized proposals for prospective clients. Each proposal should include tailored product recommendations and pricing based on the client’s industry and previous interactions. The team wants to streamline this process without sacrificing the quality and relevance of the content. Should the Prompt Builder be used in this scenario, and why?

A tech startup is building a chatbot to assist users with complex troubleshooting tasks. The team is debating between using a standard Salesforce LLM, customizing their own model, or bringing in an external LLM that was trained on a vast amount of technical documentation. Under which condition would it be most appropriate to configure a custom generative model?

A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries. Responses must be grounded in the organization's knowledge base to maintain consistency and accuracy. Which feature in Einstein for Service should the support team use?  

After successfully testing a new prompt template, a team needs to make it available for use across their organization. What is the appropriate step to take next?