Free Salesforce AI-Associate Exam Questions

Which data does Salesforce automatically exclude from marketing Cloud Einstein engagement model training to mitigate bias and ethic

Why is ensuring data quality crucial when utilizing AI models within Salesforce?

Alex, a customer support lead, wishes to automatically categorize incoming customer inquiries to ensure faster resolution by routing them to the most appropriate agent.

Which AI feature within Salesforce is designed to assist with this?

A city’s traffic department deploys an AI system to adjust the timing of traffic lights to optimize traffic flow. However, pedestrians report an increase in wait times at crossings, with no explanation provided for the change.

What ethical challenge related to the lack of transparency in AI does this situation best embody?

Sophie, a sales analyst at a major electronics company, is concerned about sudden spikes and drops in sales that aren’t aligned with typical seasonal trends. She believes that understanding these unusual patterns can provide insights into potential market changes or internal issues.

Which AI capability in CRM should Sophie utilize to detect these irregularities effectively?