Free Salesforce AI-Associate Exam Questions

Become Salesforce Certified with updated AI-Associate exam questions and correct answers

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Total 339 Questions | Updated On: Aug 12, 2026

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Question 1

Samantha, a sales representative at XYZ Corp., is often on the road visiting clients. She wanted a solution within her Salesforce CRM that allows her to quickly update records, set reminders, and add notes without having to type them manually, especially after client meetings.

Which Salesforce AI capability would best fit Samantha’s requirements?

A : Einstein Prediction Builder

B : Einstein Vision

C : Einstein Voice

Answer: C

Question 2

In the context of Artificial Intelligence, what best describes the concept of machine learning?

A : A system that follows explicitly programmed instructions.

B : A system that improves and gets smarter over time by analyzing data and learning from it.

C : A system that is capable of human-like emotions.

Answer: B

Question 3

A leading online retail company is looking to enhance their customer experience using Salesforce’s AI capabilities.

Which AI-driven feature can help them predict which products a customer is likely to buy next based on their browsing and purchasing habits?

A : AI-driven content management for creating appealing product descriptions

B : AI-based predictive analytics to forecast product trends

C : AI-enhanced personalization algorithms for product recommendations

Answer: C

Question 4

A business analyst (BA) wants to improve business by enhancing their sales processes and customer.. Which AI application should the BA use to meet their needs?

A : Sales data cleansing and customer support data governance

B : Machine learning models and chatbot predictions

C : Lead scoring, opportunity forecasting, and case classification

Answer: C

Question 5

What are some key benefits of AI in improving customer experiences in CRM?

A : Improves CRM security protocols, safeguarding sensitive customer data from potential breaches and threats

B : Streamlines case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions

C : Fully automates the customer service experience, ensuring seamless automated interactions with customers

Answer: B

Page: 1 / 68

Total 339 Questions | Updated On: Aug 12, 2026

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