Free Salesforce AI-Associate Exam Questions

A retail company uses Salesforce’s AI tools for personalized customer advertisements. They find that certain demographic groups receive fewer promotional offers than others, which wasn’t an intentional design.

Which Salesforce’s Trusted AI principle is the company neglecting?

A large pharmaceutical company wants to leverage Salesforce AI to understand patterns and trends in their vast amounts of data to recommend actions and even automate some processes.

Which AI capability within Salesforce CRM would be the most suitable for this use case?

A sales representative at TechCorp wants to utilize Salesforce AI capabilities to predict which leads are most likely to convert into sales.

Which Einstein AI feature should she consider using?

A credit card company uses an AI-driven fraud detection system. Dave, a long-time customer, has his card mistakenly frozen multiple times while traveling, but the company can’t clarify the specific reasons.

Which ethical challenge concerning the lack of transparency in AI does this highlight?

Why is it critical to consider privacy concerns when dealing with AI and CRM data?