Free Salesforce AI-Associate Exam Questions

Become Salesforce Certified with updated AI-Associate exam questions and correct answers

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Total 339 Questions | Updated On: Jun 06, 2025

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Question 1

John is preparing data to train an AI model for predicting customer churn on Salesforce.

Which of the following data issues would MOST undermine the accuracy and reliability of his churn prediction model?

A : The data consists of customer behavior from both the mobile app and website

B : The data has several records where the churn status (churned/not churned) is missing

C : The dataset includes both new and long-term customers

Answer: B

Question 2

Cloud Kicks plans to use automated chat as its primary support channel. Which Einstein feature should they use?

A : Discovery

B : Bots

C : Next Best Action

Answer: B

Question 3

Why is ensuring data quality crucial when utilizing AI models within Salesforce?

A : To produce accurate and reliable outcomes.

B : To increase the rate of predictions.

C : To enhance the graphical interface of the model.

Answer: A

Question 4

A financial institution uses a machine learning model to assess loan eligibility based on an applicant’s credit history, employment status, and neighborhood of residence.

What ethical challenge might arise from considering the neighborhood of residence in the assessment?

A : Applicants from wealthier neighborhoods will have more varied loan offerings

B : Applicants from certain neighborhoods might be unjustly disadvantaged due to existing socioeconomic biases

C : The model could incorrectly prioritize neighborhood over credit history

Answer: B

Question 5

Which of the following is an example of AI functionality within Salesforce CRM?

A : Using emails to automatically generate knowledge articles.

B : Translating website content into multiple languages in real-time.

C : Running a PC antivirus scan

Answer: A

Page: 1 / 68

Total 339 Questions | Updated On: Jun 06, 2025

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