Free Salesforce AI-201 Exam Questions

Become Salesforce Certified with updated AI-201 exam questions and correct answers

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Total 381 Questions | Updated On: Jun 15, 2026

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Question 1

Universal Containers (UC) users are complaining that agent answers are not satisfactory. The agent is using PDF files as a knowledge source. How should UC troubleshoot this issue?

A : Analyze the data mapping between source fields and Data Cloud object fields.

B : Check that the agent has the PDF file field permission access for the data library.

C : Verify the retriever's filter criteria and data source connection.

Answer: C

Question 2

A data scientist needs to view and manage models in Einstein Studio, and also needs to create prompt templates in Prompt Builder. Which permission sets should an Agentforce Specialist assign to the data scientist?

A : Prompt Template Manager and Prompt Template User

B : Data Cloud Admin and Prompt Template Manager

C : Prompt Template User and Data Cloud Admin

Answer: B

Question 3

An Agentforce configured Data Masking within the Einstein Trust Layer. How should the Agentforce Specialist begin validating that the correct fields are being masked?

A : Use a Flow-based resource in Prompt Builder to debug the fields’ merge values using Flow Debugger.

B : Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.

C : Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.

Answer: C

Question 4

How does an Agent respond when it can’t understand the request or find any requested information?

A : With a preconfigured message, based on the action type.

B : With a general message asking the user to rephrase the request.

C : With a generated error message.

Answer: B

Question 5

An Agentforce Service Agent, who has been successfully assisting customers with service requests in Salesforce, is now unable to help customers with issues related to a new product replacement process. The company recently implemented a custom Product Replacement object in Salesforce to track and manage these replacements. Which Agentforce Agent User change must be implemented to address this issue?

A : The permission set group assigned to the Agent User needs to grant access to the Product Replacement flow

B : The permission set assigned to the Agent User needs Read access to the custom Product Replacement object.

C : The profile assigned to the Agentforce Agent User needs AI training permission to the custom Product Replacement object.

Answer: B

Page: 1 / 77

Total 381 Questions | Updated On: Jun 15, 2026

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