Free Salesforce AI-201 Exam Questions

Become Salesforce Certified with updated AI-201 exam questions and correct answers

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Total 381 Questions | Updated On: Aug 01, 2026

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Question 1

An Agentforce implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce. The Agentforce Specialist needs to configure the system to use the most accurate and up-to-date information for email generation. Which grounding technique should the Agentforce Specialist use?

A : Ground with Apex Merge Fields

B : Ground with Record Merge Fields

C : Automatic grounding using Draft with Einstein feature

Answer: C

Question 2

Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

A : Recreate the flow using the Agentforce agent user.

B : Assign the Manage Users permission to the Agentforce Agent user.

C : Assign the Run Flows permission to the Agentforce Agent user.

Answer: C

Question 3

A Salesforce Administrator is exploring the capabilities of Einstein Copilot to enhance user interaction within their organization. They are particularly interested in how Einstein Copilot processes user requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Einstein Copilot directly interfaces with a large language model (LLM) to fetch and display responses to user inquiries, facilitating a broad range of requests from users. How does Einstein Copilot handle user requests In Salesforce?

A : Einstein Copilot will trigger a flow that utilizes a prompt template to generate the message.

B : Einstein Copilot will perform an HTTP callout to an LLM provider.

C : Einstein Copilot analyzes the user-s request and LLM technology is used to generate and display the appropriate response.

Answer: C

Question 4

A sales manager is using Agent Assistant to streamline their daily tasks. They ask the agent to Show me a list of my open opportunities. How does the large language model (LLM) in Agentforce identify and execute the action to show the sales manager a list of open opportunities?

A : The LLM interprets the user-s request, generates a plan by identifying the apcMopnete topics and actions, and executes the actions to retrieve and display the open opportunities

B : The LLM uses a static set of rules to match the user-s request with predefined topics and actions, bypassing the need for dynamic interpretation and planning.

C : Using a dialog pattern. the LLM matches the user query to the available topic, action and steps then performs the steps for each action, such as retrieving a fast of open opportunities.

Answer: A

Question 5

Universal Containers wants support agents to use Agentforce to ask questions about its product tutorials and product guides. What should theAgentforce Specialistdo to meet this requirement?

A : Create a prompt template for product tutorials and guides.

B : Add an Answer Questions custom field in the product object for tutorial instructions.

C : Publish product tutorials and guides as Knowledge articles.

Answer: C

Page: 1 / 77

Total 381 Questions | Updated On: Aug 01, 2026

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