Free Salesforce AFS201 Exam Questions

Become Salesforce Certified with updated AFS201 exam questions and correct answers

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Total 381 Questions | Updated On: Jun 16, 2026

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Question 1

Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information. What is a possible explanation for the poor prompt performance?

A : The prompt template version is incompatible with the chosen LLM.

B : The data being used for grounding is incorrect or incomplete.

C : The Einstein Trust Layer is incorrectly configured.

Answer: B

Question 2

Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time-consuming for both UC’s sales and service reps to type in the prompt to get the information they need, and ensure prompt consistency. Which Salesforce feature should the company use to address these concerns?

A : Agent Builder and Action: Query Records.

B : Einstein Prompt Builder and Prompt Templates.

C : Einstein Recommendation Builder.

Answer: B

Question 3

How should an organization use the Einstein Trust layer to audit, track, and view masked data?

A : Utilize the audit trail that captures and stores all LLM submitted prompts in Data Cloud.

B : In Setup, use Prompt Builder to send a prompt to the LLM requesting for the masked data.

C : Access the audit trail in Setup and export all user-generated prompts.

Answer: A

Question 4

Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team. What should theAgentforce Specialistbe aware of before enabling this feature?

A : Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup.

B : Custom Call Explorer actions need to be built before it can be configured.

C : Call Explorer requires the Einstein Conversation Insights permission set to be enabled.

Answer: C

Question 5

Universal Containers wants to reduce overall customer support handling time by minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Agentforce for Service features enables this effort?