Free Salesforce AFS201 Exam Questions

Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should theAgentforce Specialistinvestigate as the root cause?

Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time-consuming for both UC’s sales and service reps to type in the prompt to get the information they need, and ensure prompt consistency. Which Salesforce feature should the company use to address these concerns?

How does the AI Retriever function within Data Cloud?

An account manager is preparing for an upcoming customer call and wishes to get a snapshot of key data points from accounts, contacts, leads, and opportunities in Salesforce. Which feature provides this?

Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team. What should theAgentforce Specialistbe aware of before enabling this feature?