Free Salesforce AFS201 Exam Questions

Become Salesforce Certified with updated AFS201 exam questions and correct answers

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Total 381 Questions | Updated On: Sep 23, 2026

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Question 1

Universal Containers wants to reduce overall customer support handling time by minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Agentforce for Service features enables this effort?

A : Einstein Reply Recommendations and Case Classification

B : Einstein Reply Recommendations and Case Summaries

C : Einstein Service Replies and Work Summaries

Answer: B

Question 2

Which business requirement presents a good use case for leveraging Einstein Prompt Builder?

A : Forecast future sales trends based on historical data.

B : Identify potential high-value leads for targeted marketing campaigns.

C : Send reply to a request for proposal via a personalized email.

Answer: C

Question 3

An account manager is preparing for an upcoming customer call and wishes to get a snapshot of key data points from accounts, contacts, leads, and opportunities in Salesforce. Which feature provides this?

A : Sales Summaries

B : Sales Insight Summary

C : Work Summaries

Answer: B

Question 4

Universal Containers (UC) wants to enable its sales team to use AI to suggest recommended products from its catalog. Which type of prompt template should UC use?

A : Record summary prompt template

B : Email generation prompt template

C : Flex prompt template

Answer: C

Question 5

What is the primary function of the reasoning engine in Agentforce?

A : Identifying agent topics and actions to respond to user utterances

B : Offering real-time natural language response during conversations

C : Generating record queries based on conversation history

Answer: A

Page: 1 / 77

Total 381 Questions | Updated On: Sep 23, 2026

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