Free Salesforce AFS201 Exam Questions

Become Salesforce Certified with updated AFS201 exam questions and correct answers

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Total 291 Questions | Updated On: Jan 29, 2026

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Question 1

Universal Containers (UC) wants to use the Draft with Einstein feature in Sales Cloud to create a personalized introduction email. After creating a proposed draft email, which predefined adjustment should UC choose to revise the draft with a more casual tone?

A : Make Less Formal

B : Enhance Friendliness

C : Optimize for Clarity

Answer: A

Question 2

Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI-driven training content. However, users report that the AI frequently returns outdated documents. Which corrective action should UC implement to improve content relevancy?

A : Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.

B : Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.

C : Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.

Answer: B

Question 3

A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Einstein Copilot capability helps the agent accomplish this?

A : Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.

B : Invoke a flow which makes a call to external data to create a Knowledge article.

C : Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

Answer: C

Question 4

Universal Containers (UC) wants to limit an agent’s access to Knowledge articles while deploying the "Answer Questions with Knowledge" action. How should UC achieve this?

A : Define scope instructions to the agent specifying a list of allowed article titles or IDs.

B : Update the Data Library Retriever to filter on a custom field on the Knowledge article.

C : Assign Data Categories to Knowledge articles, and define Data Category filters in the Agentforce Data Library.

Answer: C

Question 5

Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

A : Recreate the flow using the Agentforce agent user.

B : Assign the Manage Users permission to the Agentforce Agent user.

C : Assign the Run Flows permission to the Agentforce Agent user.

Answer: C

Page: 1 / 59

Total 291 Questions | Updated On: Jan 29, 2026

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