Free Salesforce AFS201 Exam Questions

Become Salesforce Certified with updated AFS201 exam questions and correct answers

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Total 291 Questions | Updated On: Mar 11, 2026

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Question 1

An Agentforce Agent has been developed with multiple topics and Agent Actions that use flows and Apex. Which options are available for deploying these to production?

A : Deploy the flows and Apex using normal deployment tools and manually create the agent-related items in production.

B : Use only change sets because the Salesforce CLI does not currently support the deployment of agentrelated metadata.

C : Deploy flows, Apex, and all agent-related items using either change sets or the Salesforce CLI /Metadata API.

Answer: C

Question 2

A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Einstein Copilot capability helps the agent accomplish this?

A : Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.

B : Invoke a flow which makes a call to external data to create a Knowledge article.

C : Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

Answer: C

Question 3

How does an Agent respond when it can’t understand the request or find any requested information?

A : With a preconfigured message, based on the action type.

B : With a general message asking the user to rephrase the request.

C : With a generated error message.

Answer: B

Question 4

Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should theAgentforce Specialistinvestigate as the root cause?

A : Review that the custom action Is assigned to an Agent.

B : Review the action Instructions to ensure they are unique.

C : Ensure the input and output types are correctly chosen.

Answer: B

Question 5

An Agentforce Service Agent, who has been successfully assisting customers with service requests in Salesforce, is now unable to help customers with issues related to a new product replacement process. The company recently implemented a custom Product Replacement object in Salesforce to track and manage these replacements. Which Agentforce Agent User change must be implemented to address this issue?

A : The permission set group assigned to the Agent User needs to grant access to the Product Replacement flow

B : The permission set assigned to the Agent User needs Read access to the custom Product Replacement object.

C : The profile assigned to the Agentforce Agent User needs AI training permission to the custom Product Replacement object.

Answer: B

Page: 1 / 59

Total 291 Questions | Updated On: Mar 11, 2026

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