Free Salesforce ADX361 Exam Questions

Universal Containers is planning to provide different levels of support to customers in order to ensure its Agents are working within the confines of the Service Level Agreement. Which feature should the Consultant consider?

Service agents at Cloud Kicks frequently encounter duplicate cases from the same customers in differentchannels.Management would like to provide a method for service agents to handle duplicates and delete one of thecases.Which action should a consultant recommend?

Universal Containers wants to automate the process of case creation. While conducting a business processreview, the consultant learned that customers sometimes upload digital pictures ofthe problem.Following best practices, which solution should a consultant recommend?

Universal Containers wants to notify support managers when a new case has been untouched for more than 2business hours.Which approach should a consultant implement?

Universal Containers wants to set a custom field on the messaging session based on the URL from which theconversation originated.What should a consultant recommend to meet the requirement?