Free Salesforce ADX361 Exam Questions

Become Salesforce Certified with updated ADX361 exam questions and correct answers

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Total 291 Questions | Updated On: Apr 27, 2026
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Question 1

Which Salesforce resource can be attached to a customer email using standard Case Management capabilities? 


Answer: A
Question 2

Cloud Kicks uses Omni-Channel to route calls, chats, and cases to agents. The contact center manager wantsto improve the team’s ability to prioritize time-sensitive work while continuing to handle their long-runningwork.Which feature should a consultant recommend?


Answer: B
Question 3

Universal Containers has implemented a call-based response system. The call wait time has become too long,and customer service is being affected. Management would like to find a way to reduce customers' wait timesand enable agents to handle more inquiries at a time.Which feature should a consultant recommend?


Answer: B
Question 4

Service agents at Cloud Kicks frequently encounter duplicate cases from the same customers in differentchannels.Management would like to provide a method for service agents to handle duplicates and delete one of thecases.Which action should a consultant recommend?


Answer: A
Question 5

Universal Containers wants to notify support managers when a new case has been untouched for more than 2business hours.Which approach should a consultant implement?


Answer: C
Page:    1 / 59      
Total 291 Questions | Updated On: Apr 27, 2026
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