Free Salesforce ADX361 Exam Questions

universal containers has regional contact centers around the world. Support Managers have asked to see support metrics for their region by default.Which two strategies should a consultant recommend?

A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.Which two steps should be completed to meet this request? Choose 2 answers

Cloud Kicks uses the Service Console and work items to route cases to available agents.Service agents need a way to see work they have accepted and incoming items. Which feature should a Service Cloud consultant recommend?

Universal Containers is implementing Service Cloud to make the workflow more efficient and improve customer support. When setting up Service Cloud, which aspect is crucial to ensure that service agents have access to the right customer information?

Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information.What should the consultant recommend to meet the requirements?