Free Salesforce ADX361 Exam Questions

Milestones can be added to which three object types? Choose 3 Answers

Universal Containers need to determine whether the work orders and customer contacts should be stored as chil cases or on a related custom object.Which three aspect should the consultant consider to meet the requirements?Choose 3 answers

Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.What is the recommended method to improve the support experience while providing expert-level support?

Universal Containers wants to automate case management for the web support team.When new cases come in from the website they should be routed to the support team to work inthe order that they are submitted.Which approach should a Consultant implement?

Cloud Kicks (CK) plans to use Queues for case management. CK wants to limit the ability to modify cases to the appropriate users. CK needs to understand the different between a Private and Public Read Only organization-wide defaults sharing model on cases.