Free Salesforce ADX301 Exam Questions

Become Salesforce Certified with updated ADX301 exam questions and correct answers

Page: 1 / 165

Total 822 Questions | Updated On: Jul 22, 2025

Add To Cart

Question 1

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.Which feature should be used to fulfill this requirement?

A : Einstein Case Routing

B : Auto-response rule

C : Case assignment rule

D : Case escalation rule

Answer: D

Question 2

Dreamhouse Realty agents are double-booking open house event nights. The evet managerwants to event submission process to help agents fill in event details and request dates.How should an administrator accomplish the request?

A : Create a workflow role to update the Event Date Field.

B : Create an approval process on the Campaign object.

C : Create a sharing rule so that other agents can view events.

D : Create a campaign for agents to request event dates.

Answer: B

Question 3

Which of the following statements is true regarding the “Manage Currencies” feature in Company Settings?

A : It allows you to enable up to five currencies for you organization

B : It allows you to convert currencies automatically based on exchange rates

C : It allows you to define different fiscal years for different currencies

D : It allows you to customize the currency symbol and format for each currency

Answer: B

Question 4

A company is using the standard object “Account” to track customer information.Which of the following is true about the relationship between the Account object and the standard object “Contact”?

A : The Account object has a master-detail relationship with the Contact object

B : The Account object has a lookup relationship with the Contact object

C : The Contact object has a lookup relationship with the Account object

D : The Contact object has a master-detail relationship with the Account object

Answer: A

Question 5

You want to automatically send a confirmation email to customers after they submit a case through your company’s support portal.Which Salesforce automation tool should you use?

A : Workflow rules

B : Assignment rules

C : Escalation rules

D : Case auto-response rules

Answer: D

Page: 1 / 165

Total 822 Questions | Updated On: Jul 22, 2025

Add To Cart