Free Salesforce ADX301 Exam Questions

Become Salesforce Certified with updated ADX301 exam questions and correct answers

Page: 1 / 30

Total 150 Questions | Updated On: Mar 12, 2026

Add To Cart

Question 1

When a qualified lead is converted, what happens to its related records?

A : Records from custom objects are attached to the resulting contact, account, and opportunity records.

B : Open activities only are attached to the resulting contact, account, and opportunity records.

C : All activities are attached to the resulting contact, account, and opportunity records.

D : Campaign history is attached to the resulting contact, account, and opportunity records.

Answer: C

Question 2

What is the role of Case Milestones in Case Management in Salesforce?

A : To track the amount of time taken to resolve a case

B : To assign cases to appropriate personnel

C : To track the status of cases

D : To provide customers with self-service options

Answer: A

Question 3

DreamHouse Realty has an approval process. A manager attempts to approve a record but receives an error. What should a Platform Administrator do to troubleshoot this issue?

A : Check if the user in the next approver is inactive or missing.

B : Review the page layout to ensure the fields updated in the process are visible.

C : Update the field-level security to view on fields that are updated in the process.

D : Add a delegated approver for the next approver in the process.

Answer: A

Question 4

A Platform Administrator is creating a new action instruction for an agent. This action, named createCase, is designed to generate a new Salesforce Case record based on the user’s conversation with the agent. Which set of Action Instructions should the administrator use for the createCase action, according to best practices for action instructions?

A : "This action provides the ability to create a new case record in the Salesforce system. Its function is to simply save customer information as a record. Use this when the user wants to create a case."

B : "Use this action to create a new Salesforce Case record. The goal is to document a customer’s issue in the system. Use this when the user’s intent is to create a formal record of their problem or question."

C : "Creates a new case record in the system for any type of customer inquiry. The purpose of this is to ensure a record of the interaction is saved."

D : "The createCase code snippet is configured to create a case. It runs in the background to handle the user’ s request to log a new issue. Its purpose is to solve the customer’s issue."

Answer: B

Question 5

Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.What should the administrator use to achieve this?

A : Assignment Rules

B : Case Rules

C : Workflow Rules

D : Escalation Rules

Answer: A

Page: 1 / 30

Total 150 Questions | Updated On: Mar 12, 2026

Add To Cart