Free Salesforce ADX301 Exam Questions

Question 1

DreamHouse Realty regularly processes customer requests for warranty work and would like tooffer customers a self-serve option to generate cases.Which two solutions should an administrator use to meet this request?Choose 2 answers

A : Web-to-Case

B : Case Escalation

C : Case Queues

D : Email-to-Case

Answer: A,D

Question 2

Cloud Kicks uses the standard Account Type field to indicate different account tiers. Users find this confusing, so management has asked that the field be changed to read "Tier" on the page layouts. How should a Platform Administrator implement this change?

A : Edit the Type field and change the name.

B : Use Rename Tabs and Labels.

C : Build a custom field called Tier and delete Type.

D : Create a global picklist value set.

Answer: B

Question 3

Cloud Kicks uses the standard Account Type field to indicate different account tiers. Users find this confusing, so management has asked that the field be changed to read "Tier" on the page layouts. How should a Platform Administrator implement this change?

A : Edit the Type field and change the name.

B : Use Rename Tabs and Labels.

C : Build a custom field called Tier and delete Type.

D : Create a global picklist value set.

Answer: B

Question 4

Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. What should a Platform Administrator use to complete this requirement?47

A : Escalation Rules

B : Auto Response Rules

C : Assignment Rules

D : Validation Rules

Answer: A

Question 5

An administrator at DreamHouse Realty needs to create customized pages for the Salesforce mobile app. Which two types of pages should a Platform Administrator build and customize using the Lightning App Builder?

A : App page

B : User page

C : Record page

D : Dashboard page

Answer: A,C