Free Salesforce ADX-261 Exam Questions

Become Salesforce Certified with updated ADX-261 exam questions and correct answers

Page: 1 / 59

Total 291 Questions | Updated On: Aug 02, 2026

Add To Cart

Question 1

Universal Containers wants to reduce the amount of time support agents spend creating cases. Case creationmust scale up to 5,000 new cases per day and allow file attachments under 10 MB by the customer.Which feature should the consultant suggest?

A : Web-to-Case

B : On-Demand Email-to-Case

C : Email-to-Case

Answer: A

Question 2

Which feature should a consultant recommend to prompt a Tier 2 service representative to take over case processing from Tier 1 and know how far Tier 1 had progressed in troubleshooting?

A : Path for Cases

B : Escalation Rules

C : Einstein Next Best Action

Answer: A

Question 3

Universal Containers wants to let its customers interact in real time with support agents from their computersand mobiledevices.Which feature should a consultant recommend to meet this requirement?

A : Web-to-Case

B : Einstein Chat Bot

C : Knowledge articles

Answer: B

Question 4

What should a consultant consider when implementing Salesforce Messaging functionality in a new Service Cloud instance?

A : It should be routed via Omni-Channel.

B : It is incompatible with Einstein Bots.

C : It should be deployed with Experience Builder.

Answer: A

Question 5

Universal Containers has technical support and general customer service teams that use unique ServiceConsole applications.Which configuration should a consultant use when deploying the console?

A : Assign the app to the User profile.

B : Assign a permission set granting the Service User license.

C : Assign the Service User license to their User record.

Answer: A

Page: 1 / 59

Total 291 Questions | Updated On: Aug 02, 2026

Add To Cart