Free Salesforce ADX-261 Exam Questions

Question 1

Universal Containers has developed and tested several permission sets that control access to critical objects and fields within a sandbox environment. A Service Cloud Consultant wants to migrate these permission sets to production while adhering to Salesforce deployment best practices and maintaining change traceability.

A : Use the Salesforce Metadata API via Workbench to deploy the permission sets.

B : Deploy the permission sets using an outbound change set from sandbox to production.

C : Manually recreate the permission sets directly in production to ensure accuracy.

Answer: B

Question 2

Universal Containers wants to offer its customers interactive chat as well as case processing.The same team of service agents will be handling both types of communication from customers.Which solution should a consultant recommend to ensure that service agents are only assigned anappropriate number of issues?

A : Case assignment rules

B : Omni-Channel

C : Case team

Answer: B

Question 3

Universal Containers wants to implement a new Experience Cloud site to support its customers. It hasprovided the following requirements:• Ability for visitors to search Knowledge articles without registering or logging in• Ability for over 1 million registered customers to securely submit cases and view the status of those cases• Ability for registered customers to save favorite Knowledge articles for easy access later

A : Implement a Customer Account Portal experience.

B : Implement a Help Center experience.

C : Implement a Microsite (LWR) experience.

Answer: A

Question 4

Cloud Kicks is thinking about implementing Swarming in Slack to allow multiple experts to collaborate oncases.What should they consider before implementation?

A : Swarming can only be initiated from Slack.

B : Messages from a swarm can be shared to the case feed.

C : Swarms can be closed from Slack or Salesforce.

Answer: C

Question 5

Universal Containers wants to implement a new Experience Cloud site to support its customers. It hasprovided the following requirements:• Ability for visitors to search Knowledge articles without registering or logging in• Ability for over 1 million registered customers to securely submit cases and view the status of those cases• Ability for registered customers to save favorite Knowledge articles for easy access later

A : Implement a Customer Account Portal experience.

B : Implement a Help Center experience.

C : Implement a Microsite (LWR) experience.

Answer: A