Become Salesforce Certified with updated ADX-261 exam questions and correct answers
If a Case cannot be resolved after Tier 1 has performed their troubleshooting steps, the case must be escalated to Tier 2 support. Tier 2 has additional troubleshooting steps. How can a Consultant configure the Lightning Service Console to support this requirement?
Cloud Kicks (CK) started out as a small shoe company. Now, CK is growing and needs to meet changing
customer expectations while also uplifting agent skill sets and
organizational success.
In which order would a consultant work through a high-level discussion and planning session with CK?
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