Free Salesforce ADX-261 Exam Questions

Become Salesforce Certified with updated ADX-261 exam questions and correct answers

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Total 291 Questions | Updated On: Mar 12, 2026

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Question 1

What should a consultant consider when implementing Salesforce Messaging functionality in a new Service Cloud instance?

A : It should be routed via Omni-Channel.

B : It is incompatible with Einstein Bots.

C : It should be deployed with Experience Builder.

Answer: A

Question 2

Universal Containers provides customers with different service levels based on their services agreement. TheVP of customer service wants touse Service Cloud to track when cases have yet to reach certain stages and ensure that senior management isalerted accordingly.Which feature should a consultant recommend to address this requirement?

A : Reports and Dashboards

B : Entitlements and Milestones

C : Service Contracts

Answer: B

Question 3

What should a consultant consider when implementing Salesforce Messaging functionality in a new Service Cloud instance?

A : It should be routed via Omni-Channel.

B : It is incompatible with Einstein Bots.

C : It should be deployed with Experience Builder.

Answer: A

Question 4

Which Salesforce resource can be attached to a customer email using standard Case Management capabilities?

A : Knowledge articles suggested by Einstein

B : Upcoming Milestones for the Case's Entitlement

C : Internal Chatter posts about the Case

Answer: A

Question 5

What should a consultant consider when implementing Salesforce Messaging functionality in a new Service Cloud instance?

A : It should be routed via Omni-Channel.

B : It is incompatible with Einstein Bots.

C : It should be deployed with Experience Builder.

Answer: A

Page: 1 / 59

Total 291 Questions | Updated On: Mar 12, 2026

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