Free Salesforce ADX-261 Exam Questions

Become Salesforce Certified with updated ADX-261 exam questions and correct answers

Page: 1 / 54

Total 269 Questions | Updated On: Oct 28, 2025

Add To Cart

Question 1

universal containers is implementing a customer community using the

customer service template.One of the requiremnets is for members to be able

to find knowledge articles based on the product type.How should consultant

satisfy this requirement

A : Define article types with sharing settings

B : Enable suggested artciels in the community

C : Utilize topic tags for each product type

D : Set the visibility to the data categories

Answer: C

Question 2

Milestones can be added to which three object types? Choose 3 Answers

A : Work order

B : Case

C : Service

D : Entitlement

E : Account

Answer: A,B,D

Question 3

What are three necessary steps to test that the Omm-Channel implementation is routing correctly? Choose 3 answers

A : Change the owner to a queue associated with the routing configuration,

B : Log in as a user who is enabled for Omni-Channel access.

C : Enable Debug Omni Channel routing configuration in SttUp.

D : Open the Omni-Channel Supervisor tab.

E : Open the record you want to route.

Answer: A,B,E

Question 4

Cloud Kicks supports customers through chat. Service agents have reported multiple instances where customers have used abusive language, Cloud kicks wants to way to prevent abusive customers from starting future chat sessions.

What is the recommended feature to meet the requirement?

A : Create a blocking rule.

B : Enable Assistance Flag Configuration setting.

C : Create sensitive data rules.

D : Enable Sneak Peek Configuration setting.

Answer: D

Question 5

Cloud Kicks is migrating from an external knowledge base to Salesforce Knowledge. Currently, users can select from 8 top-level topics. Each topic has 250 subtopics, arranged into a hierarc that is 10 levels deep.

What should a consultant recommend?

A : Organize up to 200 categories in each category group.

B : Consolidate into 3 or fewer category groups.

C : Reorganize Into a hierarchy with 6 or fewer levels.

D : Assign up to 10 data categories per category group to each article.

Answer: D

Page: 1 / 54

Total 269 Questions | Updated On: Oct 28, 2025

Add To Cart