Free Salesforce ADX-261 Exam Questions

Become Salesforce Certified with updated ADX-261 exam questions and correct answers

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Total 269 Questions | Updated On: Jul 28, 2025

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Question 1

Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.

What is the recommended method to improve the support experience while providing expert-level support?

A : Omni-Channel Routing

B : Visual Remote Assistant

C : Workforce Engagement Self Scheduling

D : Field Service Scheduler

Answer: D

Question 2

Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency of the support team. The company uses key performance indicators (KPIs) to measure the success of the implementation. Which metric should a consultant use to measure the effectiveness of two-way mobile messaging?

A : Average Handle Time

B : Reduced Call Volume

C : Total Open Cases

Answer: A

Question 3

Cloud Kiks uses Dialer and one-lick calling to initiate phoe calls to customers. They have recently recived complaints from customers who have set their communication preference to email only or text only.

What should a consultant recommend to meet the requirements?

A : Configuration a Validation Rule to block on-click calling.

B : Set the Contact Do not Call field value to true.

C : Configure Dialer to use Voicemail Crop by default.

D : Use Dynamic Forms to conditionally hide the one-click field.

Answer: D

Question 4

Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables.

What should a consultant recommend as the next step?

A : Prioritize the requirements based on who submitted them.

B : Identify the requirements needed for initial GoLive.

C : Provide a timeline that addresses all the requirements.

D : Organize the requirements from largest to smallest.

Answer: B

Question 5

A company is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years must be migrated to Salesforce for go-live.

Which approach should be used for the data migration?

A : Prepare, Plan, Test, Execute, Validate

B : Plan, Prepare, Test, Execute, Validate

C : Prepare, Plan, Validate, Execute, Test

D : Plan, Prepare, Validate, Execute, Test

Answer: D

Page: 1 / 54

Total 269 Questions | Updated On: Jul 28, 2025

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