Free Cisco 820-605 Exam Questions

Become Cisco Certified with updated 820-605 exam questions and correct answers

Page: 1 / 36

Total 180 Questions | Updated On: Aug 13, 2026

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Question 1

What is covered in an enterprise agreement?

A : embedded software

B : adjustable pricing

C : bundled discounts

D : subscription license models

Answer: D

Question 2

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

A : mpletion of customer training

B : nfirmation of customer business outcomes

C : view of product roadmap

D : heduling of Quarterly Success Review

E : reement of key stakeholders

Answer: B,D

Question 3

Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

A : customer has a high probability to renew and will include an expanded opportunity

B : customer's usage is too low to correctly measure the chance of their retention

C : customer has increased usage, which shows a strong indicator of renewal

D : customer's usage has seen a recent decline and the chance of them churning will be higher

Answer: D

Question 4

What is a consideration in evaluating readiness for adoption?

A : entify features or functions that are not deployed or underutilized.

B : entify potential accelerators that could optimize performance.

C : view customer acceptance test plan.

D : lidate that all required items have been purchased.

Answer: C

Question 5

Which definition of a use case is true?

A : mparison of the marketing description of what a product does to the customer's experience

B : t of actions or event steps that a customer uses

C : t of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

D : t of instructions that customer uses for their software

Answer: C

Page: 1 / 36

Total 180 Questions | Updated On: Aug 13, 2026

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