Free Cisco 820-605 Exam Questions

Become Cisco Certified with updated 820-605 exam questions and correct answers

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Total 157 Questions | Updated On: Aug 13, 2025

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Question 1

What is the order of the key elements of process improvement for Customer Success?

A : asure, define, analyze, control, improve

B : fine, measure, analyze, improve, control

C : fine, analyze, measure, improve, control

D : alyze, define, measure, control, improve

Answer: B

Question 2

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

A : Talk to senior management to explain the benefits of success story creations.

B : Explain that this is a role metric that is needed to satisfy quotas.

C : Make the story for internal use only.

D : Offer the customer free products or services as an incentive.

Answer: C

Question 3

What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

A : technical

B : business

C : operational

D : corporate culture

Answer: C

Question 4

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

A : ice yearly student and staff surveys with two

B : asure the number of complaints raised by students

C : mbination of tailored surveys and IT tools-based metrics

D : plement staff Super Users to provide feedback

Answer: B

Question 5

What is a key driver that is creating the need for customer success?

A : nancial resources

B : bscription economy

C : vanced specializations

D : rtfolio management

Answer: B

Page: 1 / 32

Total 157 Questions | Updated On: Aug 13, 2025

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