Cisco 820-605 Exam Real Questions

Prepare and pass your Cisco Customer Success Manager with free 820-605 exam questions.

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Total 157 Questions | Updated On: Oct 18, 2024

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Question 1

Which role within a Customer Success organization acts as a single contact point for a customer across multiple technologies?

A : livery Team

B : count Manager

C : tomer Success Manager

D : tomer Success Specialist

Answer: C

Question 2

What is a key driver that is creating the need for customer success?

A : nancial resources

B : bscription economy

C : vanced specializations

D : rtfolio management

Answer: B

Question 3

What is the purpose of capturing moments of success with a customer?

A : panding the purchased solution

B : cognizing the value of the engagement

C : newing the contract and subscription

D : lidating deployment of the solution

Answer: B

Question 4

During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi

a. In which stage is the customer?

A : option

B : timize

C : pand

D : vocate

Answer: D

Question 5

Which definition of a use case is true?

A : mparison of the marketing description of what a product does to the customer's experience

B : t of actions or event steps that a customer uses

C : t of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

D : t of instructions that customer uses for their software

Answer: C

Page: 1 / 32

Total 157 Questions | Updated On: Oct 18, 2024

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