Free Cisco 820-605 Exam Questions

Become Cisco Certified with updated 820-605 exam questions and correct answers

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Total 157 Questions | Updated On: Jan 27, 2026

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Question 1

During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi

a. In which stage is the customer?

A : option

B : timize

C : pand

D : vocate

Answer: D

Question 2

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

A : mpletion of customer training

B : nfirmation of customer business outcomes

C : view of product roadmap

D : heduling of Quarterly Success Review

E : reement of key stakeholders

Answer: B,D

Question 3

Which of these is included in a success plan?

A : nfidential customer information

B : tomer business outcomes

C : tomer HR processes

D : rvices cost

Answer: B

Question 4

Refer to the exhibit.

Which action should the Customer Success Manager take to improve the health index of Company A?

A : Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.

B : Observe net promoter scores and how likely the customer is to recommend the products to someone else.

C : Provide recommendations for training or suggest new features based on data analysis.

D : Perform a marketing campaign and share the roadmap of new products.

Answer: C

Question 5

What is a consideration in evaluating readiness for adoption?

A : entify features or functions that are not deployed or underutilized.

B : entify potential accelerators that could optimize performance.

C : view customer acceptance test plan.

D : lidate that all required items have been purchased.

Answer: C

Page: 1 / 32

Total 157 Questions | Updated On: Jan 27, 2026

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