Free Cisco 820-605 Exam Questions

Become Cisco Certified with updated 820-605 exam questions and correct answers

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Total 180 Questions | Updated On: Apr 29, 2026

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Question 1

Which action does a Customer Success Manager take when the customer has technical questions at an onsiteQuarterly Review meeting?

A : Modify the meeting agenda and call in a technical resource.

B : Request the customer to open a support case.

C : Answer the questions as best they can and plan an onsite follow-up training.

D : Identify potential adoption challenges related to technical questions and schedule a meeting to addressthese questions.

Answer: D

Question 2

What is the purpose of capturing moments of success with a customer?

A : panding the purchased solution

B : cognizing the value of the engagement

C : newing the contract and subscription

D : lidating deployment of the solution

Answer: B

Question 3

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

A : pability gap

B : nancial gap

C : nsumption gap

D : ganizational gap

Answer: C

Question 4

Which action does a Customer Success Manager take when the customer has technical questions at an onsiteQuarterly Review meeting?

A : Modify the meeting agenda and call in a technical resource.

B : Request the customer to open a support case.

C : Answer the questions as best they can and plan an onsite follow-up training.

D : Identify potential adoption challenges related to technical questions and schedule a meeting to addressthese questions.

Answer: D

Question 5

Which role within a Customer Success organization acts as a single contact point for a customer across multiple technologies?

A : livery Team

B : count Manager

C : tomer Success Manager

D : tomer Success Specialist

Answer: C

Page: 1 / 36

Total 180 Questions | Updated On: Apr 29, 2026

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