Free Cisco 820-605 Exam Questions

Become Cisco Certified with updated 820-605 exam questions and correct answers

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Total 157 Questions | Updated On: Apr 18, 2025

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Question 1

Which role within a Customer Success organization acts as a single contact point for a customer across multiple technologies?

A : livery Team

B : count Manager

C : tomer Success Manager

D : tomer Success Specialist

Answer: C

Question 2

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

A : mpletion of customer training

B : nfirmation of customer business outcomes

C : view of product roadmap

D : heduling of Quarterly Success Review

E : reement of key stakeholders

Answer: B,D

Question 3

What is a consideration in evaluating readiness for adoption?

A : entify features or functions that are not deployed or underutilized.

B : entify potential accelerators that could optimize performance.

C : view customer acceptance test plan.

D : lidate that all required items have been purchased.

Answer: C

Question 4

What are the sources used to identify barriers?

A : customer, product, usage

B : people, plan, process

C : success plan, tools, training

D : people, process, tools

Answer: D

Question 5

Which definition of a use case is true?

A : mparison of the marketing description of what a product does to the customer's experience

B : t of actions or event steps that a customer uses

C : t of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

D : t of instructions that customer uses for their software

Answer: C

Page: 1 / 32

Total 157 Questions | Updated On: Apr 18, 2025

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