Free Online Cisco 820-605 Practice Test

Prepare Your Cisco 820-605 Exam Questions with Free online 820-605 Practice Test. Get Brilliant Cisco Customer Success Manager Exam Results with Valid 820 605 Exam Dumps.

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Total 125 Questions | Updated On: Apr 23, 2024

Question 1

Which definition of a use case is true?

A : comparison of the marketing description of what a product does to the customer's experience

B : list of actions or event steps that a customer uses

C : list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

D : list of instructions that customer uses for their software

Answer: C

Question 2

Which of these is included in a success plan?

A : confidential customer information

B : customer business outcomes

C : customer HR processes

D : services cost

Answer: B

Question 3

What is the order of the key elements of process improvement for Customer Success?

A : measure, define, analyze, control, improve

B : define, measure, analyze, improve, control

C : define, analyze, measure, improve, control

D : analyze, define, measure, control, improve

Answer: B

Question 4

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

A : limited telemetry

B : purchase policy process

C : lack of common features

D : lack of communication

E : business misalignment

Answer: B,D

Question 5

Which statement describes an end user adoption barrier?

A : There are insufficient licenses for additional staff from a newly acquired company to use the solution.

B : The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.

C : The budget is insufficient to implement the solution for a new branch of the business.

D : Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

Answer: D

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Total 125 Questions | Updated On: Apr 23, 2024