Free Cisco 820-605 Exam Questions

Become Cisco Certified with updated 820-605 exam questions and correct answers

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Total 157 Questions | Updated On: Jun 03, 2025

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Question 1

What is a key driver that is creating the need for customer success?

A : nancial resources

B : bscription economy

C : vanced specializations

D : rtfolio management

Answer: B

Question 2

Which of these is included in a success plan?

A : nfidential customer information

B : tomer business outcomes

C : tomer HR processes

D : rvices cost

Answer: B

Question 3

A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

A : aluate the availability of resources to work on the problem.

B : gage a specialist to identity a technical solution or workaround.

C : nduct an assessment of the business impact of the problem.

D : tablish a timeline of when a solution must be in place.

Answer: A

Question 4

Refer to the exhibit.

Which action should the Customer Success Manager take to improve the health index of Company A?

A : Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.

B : Observe net promoter scores and how likely the customer is to recommend the products to someone else.

C : Provide recommendations for training or suggest new features based on data analysis.

D : Perform a marketing campaign and share the roadmap of new products.

Answer: C

Question 5

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

A : mpletion of customer training

B : nfirmation of customer business outcomes

C : view of product roadmap

D : heduling of Quarterly Success Review

E : reement of key stakeholders

Answer: B,D

Page: 1 / 32

Total 157 Questions | Updated On: Jun 03, 2025

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