Free Cisco 820-605 Exam Questions

Become Cisco Certified with updated 820-605 exam questions and correct answers

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Total 180 Questions | Updated On: Oct 24, 2026

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Question 1

What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

A : technical

B : business

C : operational

D : corporate culture

Answer: C

Question 2

Which action does a Customer Success Manager take when the customer has technical questions at an onsite

Quarterly Review meeting?

A : Modify the meeting agenda and call in a technical resource.

B : Request the customer to open a support case.

C : Answer the questions as best they can and plan an onsite follow-up training.

D : Identify potential adoption challenges related to technical questions and schedule a meeting to addressthese questions.

Answer: D

Question 3

A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

A : customer annual report and quarterly business reviews

B : sales account plan

C : detailed contract inventory

D : questions to validate the interpreted analytical data

E : support tickets reports and diagnostic information

Answer: C,D

Question 4

Which two actions should be taken when a customer's usage is in decline? (Choose two.)

A : Show the customer how the current solution compares to the offers from a competitor.

B : Assess the capabilities of the solution against the customer-s desired outcomes.

C : Tell the customer a new solution will soon be available.

D : Review the implementation plan with key customer leadership.

E : Identify changes in the customer-s business processes.

Answer: B,E

Question 5

What is covered in an enterprise agreement?

A : embedded software

B : adjustable pricing

C : bundled discounts

D : subscription license models

Answer: D

Page: 1 / 36

Total 180 Questions | Updated On: Oct 24, 2026

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