Free Cisco 820-605 Exam Questions

Become Cisco Certified with updated 820-605 exam questions and correct answers

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Total 157 Questions | Updated On: Feb 19, 2026

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Question 1

Which scenario represents a use case expand opportunity?

A : age KPIs are on target entering the fourth quarter

B : pplementary training sessions are organized on existing features

C : lution management team adds headcount

D : dpoint security solution extended to cover data center servers in addition to laptops

Answer: D

Question 2

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

A : Talk to senior management to explain the benefits of success story creations.

B : Explain that this is a role metric that is needed to satisfy quotas.

C : Make the story for internal use only.

D : Offer the customer free products or services as an incentive.

Answer: C

Question 3

What are the sources used to identify barriers?

A : customer, product, usage

B : people, plan, process

C : success plan, tools, training

D : people, process, tools

Answer: D

Question 4

What are two barriers to adoption within an organization? (Choose two.)

A : lution implemented by partner

B : ile development model

C : adequate knowledge and skills

D : ntralized IT organization

E : ganizational silos

Answer: A,C

Question 5

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

A : pability gap

B : nancial gap

C : nsumption gap

D : ganizational gap

Answer: C

Page: 1 / 32

Total 157 Questions | Updated On: Feb 19, 2026

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