Free Cisco 820-605 Exam Questions

Become Cisco Certified with updated 820-605 exam questions and correct answers

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Total 157 Questions | Updated On: Oct 29, 2025

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Question 1

Refer to the exhibit.

Which action should the Customer Success Manager take to improve the health index of Company A?

A : Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.

B : Observe net promoter scores and how likely the customer is to recommend the products to someone else.

C : Provide recommendations for training or suggest new features based on data analysis.

D : Perform a marketing campaign and share the roadmap of new products.

Answer: C

Question 2

What is the main objective of customer success?

A : tomer's return on investment

B : own and unknown features of our product and solutions

C : tomer's reduction of risk

D : tcomes customers are trying to achieve

Answer: D

Question 3

Which activity should happen after successful customer value realization?

A : Publish a case study that presents the customer success story.

B : Identify lessons learned and see how the engagement time can be shortened.

C : Fully engage in a feature planning session for the future.

D : Review usage, potential roadblocks, and bottlenecks to product engagement.

Answer: B

Question 4

Which statement describes an end user adoption barrier?

A : ere are insufficient licenses for additional staff from a newly acquired company to use the solution.

B : CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.

C : budget is insufficient to implement the solution for a new branch of the business.

D : aff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

Answer: D

Question 5

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

A : Talk to senior management to explain the benefits of success story creations.

B : Explain that this is a role metric that is needed to satisfy quotas.

C : Make the story for internal use only.

D : Offer the customer free products or services as an incentive.

Answer: C

Page: 1 / 32

Total 157 Questions | Updated On: Oct 29, 2025

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