Free Avaya 74920T Exam Questions

Become Avaya Certified with updated 74920T exam questions and correct answers

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Total 85 Questions | Updated On: Dec 17, 2025

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Question 1

Which two vector variable types are strictly global in scope? (Choose two.)

A : stepcnt

B : dow

C : value

D : ani

E : collect

Answer: A,C

Question 2

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

A : It enables routing of calls to the agent that is most idle.

B : It dynamically matches a customer to an optimal agent.

C : It provides conditional routing of calls to agent queues.

D : It allows for dynamic reporting of call center activities in custom methods.

E : It uses advanced algorithms to efficiently route calls to agents.

Answer: A,B

Question 3

In which document can the events tablebe found?

A : Troubleshooting Avaya Aura® Call Center Elite

B : Programming Call Vectoring Features in Avaya Aura® Call Center Elite

C : Administrator Guide tor AvayaCommunication Manager

D : Feature Description and Implementation for Avaya Communication Manager

Answer: A

Question 4

How can an installer identify if a customer has the Call Center Elite package?

A : Check the System-Parameters Customer-Options Form and look for the "Call Center Elite" field.

B : Check the Feature-Related System Parameters and look for the "Call Center Elite" field.

C : Check the System-Parameters Customer-Options Form and look for the "EAS" field.

D : Check the System-Parameters Customer-Options Form and look for the "Vectoring (3-0 Enhanced)field.

Answer: C

Question 5

7492-X-page36-image4 Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?

A : 876549432

B : 3876

C : 9432

D : 87654

Answer: A

Page: 1 / 17

Total 85 Questions | Updated On: Dec 17, 2025

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