Free Avaya 74920T Exam Questions

Become Avaya Certified with updated 74920T exam questions and correct answers

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Total 85 Questions | Updated On: Oct 29, 2025

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Question 1

Which two commands will assess the behavior of a command that is used to route calls? (Choose two.)

A : list trace VDN

B : list trace vector

C : display events

D : list trace station

Answer: B,D

Question 2

When viewing TTrace Process Output, which two statements are true about the output windows? (Choosetwo.)

A : the title bar of the output window shows the date and time

B : the title bar of the output window shows the process name, the host name, and the process ID

C : the system displays outputs with the newest at the bottom of the display

D : the system displays outputs at the top of the display

E : the window shows the last 1000 lines of the log file

Answer: B,C

Question 3

A customer wants to use the TTrace application on their desktop to monitor remote servers.Is this possible?

A : Yes, the customer can use the TTrace Server, the configuration should be installed on the server and theTTrace console on the client desktop

B : Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop

C : No, the customer must use the TTrace application from another server

D : No, the customer must use the TTrace application on the server where it is running

Answer: B

Question 4

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

A : It enables routing of calls to the agent that is most idle.

B : It dynamically matches a customer to an optimal agent.

C : It provides conditional routing of calls to agent queues.

D : It allows for dynamic reporting of call center activities in custom methods.

E : It uses advanced algorithms to efficiently route calls to agents.

Answer: A,B

Question 5

In which document can the events tablebe found?

A : Troubleshooting Avaya Aura® Call Center Elite

B : Programming Call Vectoring Features in Avaya Aura® Call Center Elite

C : Administrator Guide tor AvayaCommunication Manager

D : Feature Description and Implementation for Avaya Communication Manager

Answer: A

Page: 1 / 17

Total 85 Questions | Updated On: Oct 29, 2025

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