Free Avaya 74920T Exam Questions

Become Avaya Certified with updated 74920T exam questions and correct answers

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Total 85 Questions | Updated On: Jul 23, 2025

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Question 1

If your software is not working, what is the best practiceto determine how to fix the concern?

A : Do a root cause analysis and gather information to solve the problem to prevent future Issues.

B : Use the nine disciplines associatedwith troubleshooting to identify and describe the problem.

C : The ability to get the software running immediately will solve all business needs.

D : Monitor logs and alerts for Information for a few months to determine the problem.

Answer: B

Question 2

Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

A : Network Call Deflection

B : Network Call Transfer

C : Look-Ahead Interflow

D : Enhanced Look-Ahead Interflow

Answer: D

Question 3

You are asked to resolve an Issue with little information except that there are reports of calls beingdisconnected and calls in queue not receiving announcements. When you check the display events In theCommunication Manager (CM) there are several events that need to be researched.Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

A : Use the Event Type column.

B : Use the Event Data 1.

C : Use the Event Data 2

D : Use the Event Description.

Answer: B

Question 4

A customer reports that they have an active alarm. The alarm is from the Media Director and reads “DeviceMonitor Failure”.What should you advise the customer to do?

A : Check the License Director configuration and ensure the service is running

B : Restart and Stop the Media Director to resolve the error

C : Check the Media Director configuration and Avaya Aura® Communication Manager

D : Check the device exists in Communication Manager and that it is added in the AES Security database

Answer: D

Question 5

Refer to the exhibit. 7492-X-page36-image6 Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1at 10:00?

A : The call will be routes to 2048

B : The call will queue to skill 1

C : The call will be disconnected

D : The call will be routed to 2049

Answer: C

Page: 1 / 17

Total 85 Questions | Updated On: Jul 23, 2025

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