Free Avaya 74920T Exam Questions

Become Avaya Certified with updated 74920T exam questions and correct answers

Page: 1 / 17

Total 85 Questions | Updated On: Apr 29, 2026

Add To Cart

Question 1

Which two vector variable types are strictly global in scope? (Choose two.)

A : stepcnt

B : dow

C : value

D : ani

E : collect

Answer: A,C

Question 2

Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

A : Network Call Deflection

B : Network Call Transfer

C : Look-Ahead Interflow

D : Enhanced Look-Ahead Interflow

Answer: D

Question 3

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

A : It enables routing of calls to the agent that is most idle.

B : It dynamically matches a customer to an optimal agent.

C : It provides conditional routing of calls to agent queues.

D : It allows for dynamic reporting of call center activities in custom methods.

E : It uses advanced algorithms to efficiently route calls to agents.

Answer: A,B

Question 4

A customer wants to use the TTrace application on their desktop to monitor remote servers.Is this possible?

A : Yes, the customer can use the TTrace Server, the configuration should be installed on the server and theTTrace console on the client desktop

B : Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop

C : No, the customer must use the TTrace application from another server

D : No, the customer must use the TTrace application on the server where it is running

Answer: B

Question 5

Which two commands will assess the behavior of a command that is used to route calls? (Choose two.)

A : list trace VDN

B : list trace vector

C : display events

D : list trace station

Answer: B,D

Page: 1 / 17

Total 85 Questions | Updated On: Apr 29, 2026

Add To Cart