Free Avaya 74920T Exam Questions

Become Avaya Certified with updated 74920T exam questions and correct answers

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Total 85 Questions | Updated On: Mar 08, 2026

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Question 1

You are asked to resolve an Issue with little information except that there are reports of calls beingdisconnected and calls in queue not receiving announcements. When you check the display events In theCommunication Manager (CM) there are several events that need to be researched.Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

A : Use the Event Type column.

B : Use the Event Data 1.

C : Use the Event Data 2

D : Use the Event Description.

Answer: B

Question 2

If your software is not working, what is the best practiceto determine how to fix the concern?

A : Do a root cause analysis and gather information to solve the problem to prevent future Issues.

B : Use the nine disciplines associatedwith troubleshooting to identify and describe the problem.

C : The ability to get the software running immediately will solve all business needs.

D : Monitor logs and alerts for Information for a few months to determine the problem.

Answer: B

Question 3

7492-X-page36-image4 Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?

A : 876549432

B : 3876

C : 9432

D : 87654

Answer: A

Question 4

When viewing TTrace Process Output, which two statements are true about the output windows? (Choosetwo.)

A : the title bar of the output window shows the date and time

B : the title bar of the output window shows the process name, the host name, and the process ID

C : the system displays outputs with the newest at the bottom of the display

D : the system displays outputs at the top of the display

E : the window shows the last 1000 lines of the log file

Answer: B,C

Question 5

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

A : It enables routing of calls to the agent that is most idle.

B : It dynamically matches a customer to an optimal agent.

C : It provides conditional routing of calls to agent queues.

D : It allows for dynamic reporting of call center activities in custom methods.

E : It uses advanced algorithms to efficiently route calls to agents.

Answer: A,B

Page: 1 / 17

Total 85 Questions | Updated On: Mar 08, 2026

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