Free Avaya 7392X Exam Questions

Become Avaya Certified with updated 7392X exam questions and correct answers

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Total 65 Questions | Updated On: Aug 21, 2019

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Question 1

If an agent has the skills to handle one call:

Call 1, with priority 3 that is queued for 10 minutes with skill level 5

Call 2, with priority 3 that is queued for 15 minutes with skill level 10

Call 3, with priority 5 that is queued for 15 minutes with skill level 15

Call 4, with priority 1 that is queued for 15 minutes with skill level 15

Under the skill level handling preference, which of the calls will the agent handle first?

A : ll 1

B : ll 2

C : ll 3

D : ll 4

Answer: D

Question 2

When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three

features are added? (Choosethree.)

A : rvice Level Maximizer

B : iness Advocate

C : nt Group

D : ll Management System (CMS)

E : pert Agent Selection (EAS)

Answer: A,B

Question 3

What are three capabilities of Avaya Aura® Media Server? (Choose three.)

A : gh Availability

B : M interfaces for digital and analog stations and trunks

C : rtualization

D : n be shared with multiple CM’s

E : the capacity of up to 1000 AAMS

Answer: A,C,D

Question 4

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by

agents. These call types will be defined by the customer.

Which call center feature can the customer use to track their defined call types?

A : ltiple Call Handling (MCH)

B : direction on No Answer (RONA)

C : ature Access Codes (FAC)

D : ll Work Codes (CWC)

E : ast Occupied Agent (LOA)

Answer: D

Question 5

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

A : enables recorded announcements to be played to incoming calls.

B : provides options for selecting among available agents with the same skill.

C : facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

D : provides basic reporting on Vectors, Agents, and Trunk Groups.

E : improves agent performance because supervisors can have agents handle calls based on either skilllevel or greatest need.

Answer: A,B

Page: 1 / 13

Total 65 Questions | Updated On: Aug 21, 2019

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