Free Avaya 73920T Exam Questions

Become Avaya Certified with updated 73920T exam questions and correct answers

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Total 65 Questions | Updated On: Oct 29, 2025

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Question 1

Which vector object can replace the Time of Day (TOD) global Vector Variable?

A : Vector Routing Table

B : Business Schedule Table

C : Service Hours Table

D : Policy Routing Table

Answer: C

Question 2

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered byagents. These call types will be defined by the customer.Which call center feature can the customer use to track their defined call types?

A : Multiple Call Handling (MCH)

B : Redirection on No Answer (RONA)

C : Feature Access Codes (FAC)

D : Call Work Codes (CWC)

E : Least Occupied Agent (LOA)

Answer: D

Question 3

Which two parameters must be configured to allow Service Observing while off site? (Choose two.)

A : Service Observing Listen Only Access Code

B : COR – Restriction Override set to all

C : Telecommuter

D : Service Observing (Remote/By FAC)

Answer: A,D

Question 4

Which two statements describe why the agent’s state would be designated as ‘OTHER’ in a non-EASenvironment? (Choose two.)

A : The agents are on calls from another split.

B : The agents are on outgoing calls.

C : The agents are dialing a number to place a call or activate a feature.

D : An ACD call is ringing at their telephone.

E : The agents have pressed their aux work button.

Answer: C,D

Question 5

When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which threefeatures are added? (Choosethree.)

A : Service Level Maximizer

B : Business Advocate

C : Hunt Group

D : Call Management System (CMS)

E : Expert Agent Selection (EAS)

Answer: A,B

Page: 1 / 13

Total 65 Questions | Updated On: Oct 29, 2025

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