Free Avaya 73920T Exam Questions

Become Avaya Certified with updated 73920T exam questions and correct answers

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Total 65 Questions | Updated On: Oct 29, 2025

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Question 1

Which two statements describe why the agent’s state would be designated as ‘OTHER’ in a non-EASenvironment? (Choose two.)

A : The agents are on calls from another split.

B : The agents are on outgoing calls.

C : The agents are dialing a number to place a call or activate a feature.

D : An ACD call is ringing at their telephone.

E : The agents have pressed their aux work button.

Answer: C,D

Question 2

What are three capabilities of Avaya Aura® Media Server? (Choose three.)

A : High Availability

B : TDM interfaces for digital and analog stations and trunks

C : Virtualization

D : Can be shared with multiple CM’s

E : Has the capacity of up to 1000 AAMS

Answer: A,C,D

Question 3

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered byagents. These call types will be defined by the customer.Which call center feature can the customer use to track their defined call types?

A : Multiple Call Handling (MCH)

B : Redirection on No Answer (RONA)

C : Feature Access Codes (FAC)

D : Call Work Codes (CWC)

E : Least Occupied Agent (LOA)

Answer: D

Question 4

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged insimultaneously?

A : System-Parameters Security

B : Special System Parameters

C : System-Parameters Customer-Options

D : Feature-Related System Parameters

Answer: C

Question 5

Which two parameters must be configured to allow Service Observing while off site? (Choose two.)

A : Service Observing Listen Only Access Code

B : COR – Restriction Override set to all

C : Telecommuter

D : Service Observing (Remote/By FAC)

Answer: A,D

Page: 1 / 13

Total 65 Questions | Updated On: Oct 29, 2025

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