Free Avaya 73920T Exam Questions

Become Avaya Certified with updated 73920T exam questions and correct answers

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Total 65 Questions | Updated On: Jun 17, 2026

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Question 1

What are three capabilities of Avaya Aura® Media Server? (Choose three.)

A : High Availability

B : TDM interfaces for digital and analog stations and trunks

C : Virtualization

D : Can be shared with multiple CM’s

E : Has the capacity of up to 1000 AAMS

Answer: A,C,D

Question 2

Which two statements describe why the agent’s state would be designated as ‘OTHER’ in a non-EASenvironment? (Choose two.)

A : The agents are on calls from another split.

B : The agents are on outgoing calls.

C : The agents are dialing a number to place a call or activate a feature.

D : An ACD call is ringing at their telephone.

E : The agents have pressed their aux work button.

Answer: C,D

Question 3

When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which threefeatures are added? (Choosethree.)

A : Service Level Maximizer

B : Business Advocate

C : Hunt Group

D : Call Management System (CMS)

E : Expert Agent Selection (EAS)

Answer: A,B

Question 4

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

A : It enables recorded announcements to be played to incoming calls.

B : It provides options for selecting among available agents with the same skill.

C : It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

D : It provides basic reporting on Vectors, Agents, and Trunk Groups.

E : It improves agent performance because supervisors can have agents handle calls based on either skilllevel or greatest need.

Answer: A,B

Question 5

To improve call handling and agent productivity, you set up a vector using Look Ahead Interflow to check if theremote site can accept a call, and has an agent available. You only want to interflow calls that are at the toptwo positions of the queue.Which command would be entered in the vector to accomplish this?

A : route-to number 9581234 with cov y if interflow-gpos>=2

B : route-to number 9581234 with cov n if interflow-gpos

C : route-to number 9581234 with cov n if interflow-gpos

D : route-to number 9581234 with cov y if interflow-gpos=2

Answer: C

Page: 1 / 13

Total 65 Questions | Updated On: Jun 17, 2026

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