Free Avaya 73920T Exam Questions

When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which threefeatures are added? (Choosethree.)

To improve call handling and agent productivity, you set up a vector using Look Ahead Interflow to check if theremote site can accept a call, and has an agent available. You only want to interflow calls that are at the toptwo positions of the queue.Which command would be entered in the vector to accomplish this?

If an agent has the skills to handle one call:Call 1, with priority 3 that is queued for 10 minutes with skill level 5Call 2, with priority 3 that is queued for 15 minutes with skill level 10Call 3, with priority 5 that is queued for 15 minutes with skill level 15Call 4, with priority 1 that is queued for 15 minutes with skill level 15Under the skill level handling preference, which of the calls will the agent handle first?

Refer to the exhibit.You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want yourNew York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. Aftersetting vectors in the exhibit you find that calls are interflowing to Denver.What would cause calls to interflow to Denver?

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered byagents. These call types will be defined by the customer.Which call center feature can the customer use to track their defined call types?