Free Online Avaya 6211 Practice Test

Prepare Your Avaya 6211 Exam Questions with Free online 6211 Practice Test. Get Brilliant Avaya Aura Contact Center Multimedia Implementation Exam Results with Valid 6211 Exam Dumps.

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Total 60 Questions | Updated On: May 16, 2024

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Question 1

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

A : Configuration

B : Multimedia

C : Access and Partition Management

D : Contact Center Management

Answer: A

Question 2

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

A : Contact Center Database Maintenance Utility

B : Control Utility

C : CCMM Data Management

D : System Control and Monitor Utility

Answer: C

Question 3

When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)

A : the Skillset the Email was sent to (skillset groups)

B : who the Email was sent from (sender groups)

C : when the Email was received (office hours)

D : what priority the Email was sent with (priority groups)

E : specific characters, words or phrases in the Email message (keywords)

Answer: A,B,C

Question 4

Which Avaya Aura® Contact Center component is required for Contact Center Multimedia deployment?

A : API Server

B : Agent Desktop

C : SIP Connector

D : Avaya Aura® Media Server

Answer: D

Question 5

Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service?

A : POM Template

B : Blending Template

C : Agent Template

D : Skillset Template

Answer: D

Page: 1 / 12

Total 60 Questions | Updated On: May 16, 2024

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