Free Online Avaya 6210 Practice Test

Prepare Your Avaya 6210 Exam Questions with Free online 6210 Practice Test. Get Brilliant Avaya Aura Contact Center Implementation Exam Results with Valid 6210 Exam Dumps.

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Total 125 Questions | Updated On: May 13, 2024

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Question 1

You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. Which URL location will you enter to access the AAD Web page to start the AAD installation?

A : Error! Hyperlink reference not valid. where < servername > is the server name or IP Address of the Contact Center Manager Server (CCMS)

B : Error! Hyperlink reference not valid. where < servername > is the server name or IP Address of the Avaya Aura Application Enablement Server

C : Error! Hyperlink reference not valid. where < servername > is the server name or IP Address of the Contact Center Multimedia (CCMM) Server

D : https://support.avaya.com web site

Answer: D

Question 2

Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact Center Manager Server (CCMS)?

A : Multimedia Dashboard

B : Reference Client

C : Server Utility

D : Server Manager

Answer: B

Question 3

Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?

A : Contact Center Multimedia (CCMM

B : Avaya Agent Desktop (AAD)

C : Contact Center Manager Server (CCMS)

D : Contact Center Manager Administration (CCMA)

Answer: C

Question 4

Which tool displays the status counts for each multimedia contact type?

A : Contact Center Database Dashboard

B : Multimedia Data Management

C : Multimedia Dashboard

D : Contact Center Database Maintenance

Answer: B

Question 5

When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

A : Call setup

B : Dialing

C : Active

D : Alerting

Answer: C,D

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Total 125 Questions | Updated On: May 13, 2024

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