Total 328 Questions |
Updated On: May 15, 2024
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Question 1
Which is the CORRECT activity to carry out the 'How do we get there' phase of the Continual
Service Improvement approach?
Answer: A
Question 2
What are the categories of events described in the ITIL service operation book?
Answer: C
Question 3
Which one of the following activities is NOT part of the Deming Cycle?
Answer: D
Question 4
Which process is responsible for controlling, recording and reporting on the relationships between
components of the IT infrastructure?
Answer: D
Question 5
Which document shows a detailed analysis of business impact and benefits?
Answer: C
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Total 328 Questions |
Updated On: May 15, 2024
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