Cisco 500-445 Exam Real Questions

Prepare and pass your Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) with free 500-445 exam questions.

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Total 56 Questions | Updated On: Oct 17, 2024

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Question 1

Which mode must be used for Always On Availability Group clustering?

A : xed mode

B : rectory Connection

C : ndows Authentication

D : L Authentication

Answer: C

Question 2

Which TCP ports need to be opened in the firewall between the Web Server and Application server?

A : 993

B : 2434

C : 9001

D : 15097

Answer: A

Question 3

Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)

A : co Email and Chat Analyzer

B : tivity Audit

C : LiteAgent

D : rvice Process Monitor

E : rvice Instance Monitor

F : rvice Activity Monitor

G : uter Email and Chat Viewer

H : Agent toolkit Monitor

Answer: A,B,C

Question 4

Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)

A : tomer voice portal

B : cial miner

C : M router, logger, admin workstation

D : ll manager

E : I server

Answer: A,C

Question 5

Which activities can agents pick and pull?

A : Agents can pick chats from other agents that belong to the same set of skill groups.

B : ents can pick chat from other agents that belong to the different skill groups.

C : ents can pick emails from other agents that belong to the same set of skill groups.

D : ents can pick emails from other agents that belong to the different skill groups.

Answer: D

Page: 1 / 12

Total 56 Questions | Updated On: Oct 17, 2024

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