Free Cisco 500-443 Exam Questions

Become Cisco Certified with updated 500-443 exam questions and correct answers

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Total 130 Questions | Updated On: Apr 27, 2026

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Question 1

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

A : co Unified CCX Enhanced

B : co Unified CCX Premium

C : co Unified CCX Enterprise

D : co Unified CCX Standard

Answer: A

Question 2

On which two interfaces or ports can security be improved by configuring executive timeouts? (Choose two.)

A : rial interfaces

B : y ports

C : opback interfaces

D : nsole ports

E : t Ethernet interfaces

Answer: B,D

Question 3

What is referred to as a switch leg on CVP?

A : Script request from CVP to UCCE/PCCE

B : Ingress SIP call leg from Ingress gateway to CVP

C : Ringtone call from CVP to WB

D : Agent call initiated by CVP

Answer: B

Question 4

What are two usages for Call Studio Database lookup? (Choose two.)

A : Account Type

B : Play media

C : Get Digit

D : Claim Number

E : Dialtone

Answer: A,D

Question 5

What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications Manager?

A : 50

B : 300

C : 400

D : 150

Answer: B

Page: 1 / 26

Total 130 Questions | Updated On: Apr 27, 2026

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