Cisco 500-443 Exam Real Questions

Prepare and pass your Advanced Administration and Reporting of Contact Center Enterprise with free 500-443 exam questions.

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Total 130 Questions | Updated On: Oct 10, 2024

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Question 1

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

A : co Unified CCX Enhanced

B : co Unified CCX Premium

C : co Unified CCX Enterprise

D : co Unified CCX Standard

Answer: A

Question 2

A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)

A : 15 agent seats

B : uter

C : 30 outbound IVR ports

D : teway

Answer: C,D

Question 3

A technician is to document the current configurations of all network devices in a college, including those in off-site buildings. Which protocol would be best to use to securely access the network devices?

A : lnet

B : H

C : TP

D : P

Answer: B

Question 4

On which two interfaces or ports can security be improved by configuring executive timeouts? (Choose two.)

A : rial interfaces

B : y ports

C : opback interfaces

D : nsole ports

E : t Ethernet interfaces

Answer: B,D

Question 5

What are two usages for Call Studio Database lookup? (Choose two.)

A : Account Type

B : Play media

C : Get Digit

D : Claim Number

E : Dialtone

Answer: A,D

Page: 1 / 26

Total 130 Questions | Updated On: Oct 10, 2024

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