Free Cisco 500-052 Exam Questions

Become Cisco Certified with updated 500-052 exam questions and correct answers

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Total 89 Questions | Updated On: Aug 21, 2019

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Question 1

Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)

A : lete a resource group.

B : move a skill from a CSQ.

C : dify the skill competence level of an agent.

D : eate a resource

E : lete a skill

Answer: B,C

Question 2

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

A : Longest available

B : ast skilled

C : t handled contacts

D : t skilled

E : random

Answer: A,D

Question 3

In a Cisco Unified Contact Center Express application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?

A : eate Container Prompt

B : eate Generated Prompt

C : eate Language Prompt

D : eate Conditional Prompt

Answer: B

Question 4

Which step library is included in the license for Cisco Unified Contact Center Express Standard?

A : M steps

B : ail steps

C : cument steps

D : tabase steps

Answer: C

Question 5

Which option enables you to monitor previous agent seat license usage?

A : traffic analysis historical report

B : rt and agent seat utilization historical report in Cisco Unified Intelligence Center

C : rt-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

D : erall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

Answer: B

Page: 1 / 18

Total 89 Questions | Updated On: Aug 21, 2019

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