Free Cisco 500-052 Exam Questions

Become Cisco Certified with updated 500-052 exam questions and correct answers

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Total 89 Questions | Updated On: Sep 02, 2026

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Question 1

Which option enables you to monitor previous agent seat license usage?

A : affic analysis historical report

B : rt and agent seat utilization historical report in Cisco Unified Intelligence Center

C : rt-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

D : erall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

Answer: B

Question 2

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

A : Longest available

B : ast skilled

C : t handled contacts

D : t skilled

E : random

Answer: A,D

Question 3

Which option enables you to monitor previous agent seat license usage?

A : traffic analysis historical report

B : rt and agent seat utilization historical report in Cisco Unified Intelligence Center

C : rt-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

D : erall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

Answer: B

Question 4

Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)

A : lete a resource group.

B : move a skill from a CSQ.

C : dify the skill competence level of an agent.

D : eate a resource

E : lete a skill

Answer: B,C

Question 5

A customer purchases 200 Cisco Unified Center Express Premium agent seats in order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?

A : router

B : gateway

C : 30 outbound IVR ports

D : 30 agent seats

E : 15 agent seats

Answer: B,C

Page: 1 / 18

Total 89 Questions | Updated On: Sep 02, 2026

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