Free Cisco 500-052 Exam Questions

Become Cisco Certified with updated 500-052 exam questions and correct answers

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Total 89 Questions | Updated On: Oct 27, 2026

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Question 1

Which option enables you to monitor previous agent seat license usage?

A : traffic analysis historical report

B : port and agent seat utilization historical report in Cisco Unified Intelligence Center

C : port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

D : overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

Answer: B

Question 2

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

A : Longest available

B : Least skilled

C : Most handled contacts

D : Most skilled

E : random

Answer: A,D

Question 3

In a Cisco Unified Contact Center Express application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?

A : Create Container Prompt

B : Create Generated Prompt

C : Create Language Prompt

D : Create Conditional Prompt

Answer: B

Question 4

Which option enables you to monitor previous agent seat license usage?

A : traffic analysis historical report

B : port and agent seat utilization historical report in Cisco Unified Intelligence Center

C : port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

D : overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

Answer: B

Question 5

Which step library is included in the license for Cisco Unified Contact Center Express Standard?

A : ICM steps

B : email steps

C : document steps

D : database steps

Answer: C

Page: 1 / 18

Total 89 Questions | Updated On: Oct 27, 2026

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