Free Online Avaya 33810X Practice Test

Prepare Your Avaya 33810X Exam Questions with Free online 33810X Practice Test. Get Brilliant Avaya Aura Contact Center Solution Design Exam Results with Valid 33810X Exam Dumps.

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Total 48 Questions | Updated On: May 14, 2024

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Question 1

A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A : Task Flow Executor (TFE)

B : Telephony Services Manager (TSM)

C : SIP Gateway Manager (SGM)

D : Telephony Services Manager (TSM)

Answer: D

Question 2

A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A : Avaya IX™ Workforce Engagement

B : Avaya Control Manager

C : Avaya IX™ Workspaces

D : Avaya Breeze® Platform

Answer: D

Question 3

What should a functional architecture discussion cover?

A : Network plan of the existing Infrastructure

B : Bill of Materials to quantify the costs

C : Customer evolution plans and Avaya solution to their problems

D : A design of the needed components and Interconnections

Answer: A

Question 4

Which three attributes describe the right context of a customer journey experience? (Choose three.)

A : Specific Report focused

B : Single Channel driven

C : Seamless

D : Personalized

E : Intelligent

Answer: A

Question 5

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A : What is the percentage of customer support Issues that are resolved In one call?

B : What are the agent performance reporting requirements?

C : Which system support click-to-call from the web?

D : What are the customer support pain points?

E : What Is the IVR name?

Answer: A,B,C

Page: 1 / 10

Total 48 Questions | Updated On: May 14, 2024

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