Free Online Avaya 3312 Practice Test

Prepare Your Avaya 3312 Exam Questions with Free online 3312 Practice Test. Get Brilliant Avaya Aura Contact Center Administration Exam Results with Valid 3312 Exam Dumps.

Page: 1 / 14

Total 66 Questions | Updated On: May 16, 2024

Add To Cart

Question 1

Refer to the exhibit.

According to the User Definition for Susan Gordon shown in the exhibit, which statement regarding her capabilities is

correct?

A : Susan can change her user name and password.

B : Susan can bulk load data through the Configuration spreadsheets.

C : Susan will have access to Real Time Reporting on her launchpad.

D : Susan can add, delete, and edit Control Directory Numbers (CDN).

Answer: C

Question 2

A customer with Avaya Aura® Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four

views.

Which view provides a snapshot of the latest and most up-to-date data from the AACC?

A : the Contact Center Manager Administration View

B : the Synchronization View

C : the Contact Center View

D : the Local View

Answer: C

Question 3

A customer with Avaya Aura® Contact Center (AACC) is attempting to add a new activity code to the system, but

receives a system error stating that the maximum number of activity codes allowed has been exceeded.

To determine the maximum number of allowed activity codes, under which option within the Configuration component

would the customer look?

A : Global Settings

B : Threshold Classes

C : Real Time Statistics

D : Historical Statistics

Answer: D

Question 4

A customer with Avaya Aura® Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to

hear a series of three different recorded announcements while they are waiting in the queue.

If the customer is still on hold after hearing all three messages, the series of three messages should continue to be

repeated until the caller is presented to an agent.

Which section of script would accomplish this scenario?

A : ASSIGN 1 TO loop_counter_cv SECTION wait_loopWHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT:END WHEREASSIGN loop_counter_cv + 1 TO loop_counter_cv WAIT 30EXECUTE wait_loop

B : ASSIGN 1 TO loop_counter_cv SECTION wait_loopWHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17DEFAULT: ASSIGN 0 TO loop_counter_cvEND WHEREASSIGN loop_counter_cv + 1 TO loop_counter_cvWAIT 30EXECUTE wait_loop

C : ASSIGN 1 TO loop_counter_cv SECTION wait_loopWHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv END WHEREWAIT 30 EXECUTE wait_loop

D : SECTION wait_loopASSIGN 1 TO loop_counter_cv WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv END WHEREWAIT 30 EXECUTE wait_loop

Answer: D

Question 5

Refer to the exhibit.

The logic block in the exhibit references a CLID intrinsic vip_customers_gv.

Which type of intrinsic uses CLID data to determine routing?

A : Call

B : Skillset

C : Time

D : Traffic

Answer: C

Page: 1 / 14

Total 66 Questions | Updated On: May 16, 2024

Add To Cart