Free Cisco 300-830 Exam Questions

Question 1

An administrator configured a Webex bot for internal users to report IT issues via the Webex App. Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

A : Set up a Receive node that uses a custom event that matches the Webex bot email.

B : Set up a Receive node that uses a custom event that matches the user email.

C : Configure multiple webhooks, each triggering a different part of the flow based on the user’s message content

D : Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message

Answer: B

Question 2

A customer using Webex Contact Center wants to transition from traditional agent-based routing to a skillbased routing model that uses skill criteria assigned to the queue functionality to enhance efficiency and customer satisfaction. Which two essential configuration actions must the administrator complete to successfully take this transition? (Choose two.)

A : Associate agents directly with the queue.

B : Assign call distribution groups to queues.

C : Assign skill profile directly to agents.

D : Associate skill criteria to the queues.

E : Assign skill criteria to the agent teams that are grouped into call distribution groups.

Answer: C,D

Question 3

An administrator configured a Webex bot for internal users to report IT issues via the Webex App. Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

A : Set up a Receive node that uses a custom event that matches the Webex bot email.

B : Set up a Receive node that uses a custom event that matches the user email.

C : Configure multiple webhooks, each triggering a different part of the flow based on the user’s message content

D : Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message

Answer: B

Question 4

A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive WhatsApp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions?

A : The agent is not provisioned for Digital channels.

B : The agent is missing the enhanced license.

C : The agent is missing the premium license.

D : The Agent Desktop layout prohibits WhatsApp and SMS.

Answer: C

Question 5