Free Oracle 1Z0-1064-25 Exam Questions

Become Oracle Certified with updated 1Z0-1064-25 exam questions and correct answers

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Total 79 Questions | Updated On: Mar 08, 2026

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Question 1

In which three situations can default coverage be applied?

A : globally, to all service requests that do not have any other coverage

B : for a specific SR category

C : for a specific SR status

D : for a specific period of time

E : to a specific customer account

Answer: A,B,D

Question 2

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A : not be able to preview your application before you publish it

B : have to contact Oracle Support for the permission to deploy your custom DCS application

C : be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

D : be required to create all of your own components for the display of Engagement Cloud objects

Answer: D

Question 3

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML

are not being received.

What is the problem?

A : An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

B : The configured frequency to retrieve emails is too long.

C : Incoming messages have a custom filter.

D : Incorrect configuration of the inbound profile option:SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

Answer: C

Question 4

If you want to disable the ability to delete activities for all users, what action should you perform?

A : Remove the “delete activities” button from all pages used by the users who have this access.

B : Remove the “delete activities” role from all the users who have this role.

C : Remove the “delete activities” privilege from all the roles for users who have this access.

D : Remove the users of the roles who have the “delete activities” access.

Answer: D

Question 5

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A : Validate that the product item is active and published.

B : Verify that Eligible for Service is selected on the product item.

C : Verify that Root Catalog is selected on the product groups.

D : Validate that Allow Duplicate is selected on the product item.

Answer: A

Page: 1 / 16

Total 79 Questions | Updated On: Mar 08, 2026

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