Free Oracle 1Z0-1064-25 Exam Questions

Become Oracle Certified with updated 1Z0-1064-25 exam questions and correct answers

Page: 1 / 16

Total 79 Questions | Updated On: Aug 07, 2025

Add To Cart

Question 1

Which four actions does the REST API for Service Requests (SRs) allow?

A : Update SR milestone

B : Create SR

C : Update SR assignee

D : Delete SR by SR number

E : Delete SR by SR title

Answer: A,B,C,D

Question 2

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A : You can modify the workflow to update field values within the SR object.

B : You can generate tasks for the SR object from the workflow.

C : You must make the changes using the Page Composer tool.

D : You will be required to code any new workflow actions in Groovy.

E : You can send an e-mail notification to specified recipients

F : You can define the workflow to run when certain fields of the SR object are changed.

Answer: A,B,E,F

Question 3

In which three situations can default coverage be applied?

A : globally, to all service requests that do not have any other coverage

B : for a specific SR category

C : for a specific SR status

D : for a specific period of time

E : to a specific customer account

Answer: A,B,D

Question 4

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to

create a new primary category called Mobile Phones.

Which four steps are required to define this new category?

A : Select Create Category > Create Top-Level Category

B : Check the Active flag

C : Select the task Manage Service Request Categories.

D : Select Status = “Active”.

E : Select Service Catalog in Functional Areas

F : Select Create Category > Create Child Category.

G : Complete Category Name.

Answer: A,B,C,G

Question 5

Milestones are not getting applied to service requests in the customer environment.

Identify three causes.

A : The scheduled process has not been set up.

B : The Starts When criteria of the milestones is not True.

C : No default coverages are set up.

D : Entitlement rules are not valid for the service request.

Answer: A,B,C

Page: 1 / 16

Total 79 Questions | Updated On: Aug 07, 2025

Add To Cart