Free Oracle 1Z0-1064-24 Exam Questions

Become Oracle Certified with updated 1Z0-1064-24 exam questions and correct answers

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Total 79 Questions | Updated On: May 04, 2024

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Question 1

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to

create a new primary category called Mobile Phones.

Which four steps are required to define this new category?

A : lect Create Category > Create Top-Level Category

B : eck the Active flag

C : lect the task Manage Service Request Categories.

D : lect Status = “Active”.

E : lect Service Catalog in Functional Areas

F : lect Create Category > Create Child Category.

G : mplete Category Name.

Answer: A,C,D

Question 2

Which two keyboard shortcuts can be modified?

A :

B : eate Service Request

C : ncel

D : ve and Continue

E : ve and Close

Answer: A,B

Question 3

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar

is not being displayed.

Which are two reasons for this behavior?

A : u have not enabled the Computer Telephony Integration (CTI) service.

B : only toolbar enabled is the default one, and you must configure at least two.

C : u did not enable the vertical toolbar which is required, while the horizontal is optional.

D : signed-in user does not have the appropriate access privileges to a toolbar

E : u entered a toolbar height that is not more than 70 pixels.

Answer: A,C

Question 4

Identify the sequence of steps you must follow to disable the Service Communication channels.

A : vigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

B : vigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the “Disable” column in “Service entitlements”

C : vigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the “Communication” option.

D : vigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the “Communication Channels” option.

E : vigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the “Enable” column in “Communication Channels”.

Answer: C

Question 5

Your client has already established a product catalog of sales products and now wants to include service

products to categorize service requests. You suggest the creation of a new catalog.

What are two advantages of creating a new service catalog instead of using an existing one?

A : quires less work and effort

B : lows use of a simpler hierarchy

C : lows the display of a product hierarchy specifically for service purposes

D : lows you to use the same product hierarchy as sales

Answer: A,D

Page: 1 / 16

Total 79 Questions | Updated On: May 04, 2024

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