Free Online Oracle 1Z0-1038-23 Practice Test

Prepare Your Oracle 1Z0-1038-23 Exam Questions with Free online 1Z0-1038-23 Practice Test. Get Brilliant Oracle Service Center 2023 Implementation Professional Exam Results with Valid 1Z0 1038 Exam Dumps.

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Total 104 Questions | Updated On: Apr 25, 2024

Question 1

You have a requirement where there is a need for frequent change in address and phone numbers. Which two

actions would you perform?

A : Update custom fields with the changed address and phone numbers.

B :

Update variables with the changed address and phone numbers.

C :

Create variables with the current address and phone numbers.

D :

Create the standard text with the current address and phone numbers.

E :

Update the standard text with the changed address and phone numbers.

F :

Create custom fields for the address and phone numbers.

Answer: A,D

Question 2

Which statement is true about the JavaScript API?

A :

It cannot be used in Custom Object workspaces.

B :

It is available when you use the Connect Common Object Model CCOM for API operations.

C :

It Is available as JavaScript objects and can be exposed through browser controls in a workspace.

D :

It comes with in-built exception handling.

Answer: C

Question 3

Which option should you use to create or configure queues?

A : Configuration > Application Appearance >Customizable Menus > System Menus

B : Configuration > Application Appearance > Customizable Menus > Custom Menus

C : Configuration > Site Configuration > Message Bases

D : Configuration > Site Configuration > Configuration Settings

Answer: A

Question 4

Which three elements are available for workflow design on the Insert ribbon?

A : Decision

B : Terminate

C : Return

D : Set Fields

E : Restart

Answer: A,B,D

Question 5

Which three statements are true about Service Level Agreements?

A :

They enable you to specify the duration for which an incident can be kept in waiting status.

B :

They enable you to restrict what agents can view as part of navigation on the console.

C :

They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.

D :

They enable you to restrict the number of incidents raised by end users through various channels.

E :

They enable you to set a timeline for an agent to respond to an incident.

F :

They enable you to set the reports that are visible to an agent.

Answer: A,C

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Total 104 Questions | Updated On: Apr 25, 2024