Free Oracle 1D0-1064-26-D Exam Questions

Become Oracle Certified with updated 1D0-1064-26-D exam questions and correct answers

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Total 79 Questions | Updated On: Sep 04, 2026

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Question 1

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A : not be able to preview your application before you publish it

B : have to contact Oracle Support for the permission to deploy your custom DCS application

C : be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

D : be required to create all of your own components for the display of Engagement Cloud objects

Answer: D

Question 2

Your customer has three service request child categories under the top-level service request category“Accounts”:Gold AccountsSilver AccountsBasic AccountsYou now want to disable the “Silver Accounts” category.Which option meets the requirement?

A : In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the “Accounts” category and deselect the “Active” Column.

B : In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the “Silver Accounts” Category and expand it, click the “Inactive” button.

C : In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the “Accounts” Category and expand it, select the “Gold Accounts” and “Basic Accounts” child categories and click the “Inactive” button.

D : In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the “Accounts” Category and expand it, select the “Silver Accounts” child category and deselect the “Active” Column.

Answer: B

Question 3

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTMLare not being received.What is the problem?

A : An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

B : The configured frequency to retrieve emails is too long.

C : Incoming messages have a custom filter.

D : Incorrect configuration of the inbound profile option:SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

Answer: C

Question 4

In which three situations can default coverage be applied?

A : globally, to all service requests that do not have any other coverage

B : for a specific SR category

C : for a specific SR status

D : for a specific period of time

E : to a specific customer account

Answer: A,B,D

Question 5

Which four statements are correct about hotkeys for Action Commands?

A : They allow a user to escalate a service request.

B : They have default values

C : They can all be modified.

D : They allow a user to forward a service request.

E : They can be assigned to a custom action script.

F : They allow a user to copy a service request.

Answer: A,B,C,D

Page: 1 / 16

Total 79 Questions | Updated On: Sep 04, 2026

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