Free Oracle 1D0-1064-25-D Exam Questions

Become Oracle Certified with updated 1D0-1064-25-D exam questions and correct answers

Page: 1 / 16

Total 79 Questions | Updated On: Dec 06, 2025

Add To Cart

Question 1

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar

is not being displayed.

Which are two reasons for this behavior?

A : You have not enabled the Computer Telephony Integration (CTI) service.

B : The only toolbar enabled is the default one, and you must configure at least two.

C : You did not enable the vertical toolbar which is required, while the horizontal is optional.

D : The signed-in user does not have the appropriate access privileges to a toolbar

E : You entered a toolbar height that is not more than 70 pixels.

Answer: A,C

Question 2

Which three types of data are included in the interaction associated with a normal call flow?

A : Start time of the call

B : Agent name

C : Service Request create date

D : Contact name

E : Channel

Answer: B,C,D

Question 3

Your client has already established a product catalog of sales products and now wants to include service

products to categorize service requests. You suggest the creation of a new catalog.

What are two advantages of creating a new service catalog instead of using an existing one?

A : requires less work and effort

B : allows use of a simpler hierarchy

C : allows the display of a product hierarchy specifically for service purposes

D : allows you to use the same product hierarchy as sales

Answer: A,D

Question 4

Select three correct limits and restrictions when importing data from a file.

A : Both create and update operations are available for imported records.

B : By default, the import starts immediately after it is activated.

C : Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

D : The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

E : If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

Answer: A,B,C

Question 5

Identify the sequence of steps you must follow to disable the Service Communication channels.

A : Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

B : Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the “Disable” column in “Service entitlements”

C : Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the “Communication” option.

D : Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the “Communication Channels” option.

E : Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the “Enable” column in “Communication Channels”.

Answer: C

Page: 1 / 16

Total 79 Questions | Updated On: Dec 06, 2025

Add To Cart