Free Oracle 1D0-1064-25-D Exam Questions

Become Oracle Certified with updated 1D0-1064-25-D exam questions and correct answers

Page: 1 / 16

Total 79 Questions | Updated On: Apr 15, 2026

Add To Cart

Question 1

Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A : Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

B : In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective

C : Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

D : Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.

E : Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.

Answer: A,C,E

Question 2

Which two keyboard shortcuts can be modified?

A : OK

B : Create Service Request

C : Cancel

D : Save and Continue

E : Save and Close

Answer: A,B

Question 3

Identify the sequence of steps you must follow to disable the Service Communication channels.

A : Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

B : Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the “Disable” column in “Service entitlements”

C : Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the “Communication” option.

D : Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the “Communication Channels” option.

E : Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the “Enable” column in “Communication Channels”.

Answer: C

Question 4

Milestones are not getting applied to service requests in the customer environment.

Identify three causes.

A : The scheduled process has not been set up.

B : The Starts When criteria of the milestones is not True.

C : No default coverages are set up.

D : Entitlement rules are not valid for the service request.

Answer: A,B,C

Question 5

If you want to disable the ability to delete activities for all users, what action should you perform?

A : Remove the “delete activities” button from all pages used by the users who have this access.

B : Remove the “delete activities” role from all the users who have this role.

C : Remove the “delete activities” privilege from all the roles for users who have this access.

D : Remove the users of the roles who have the “delete activities” access.

Answer: D

Page: 1 / 16

Total 79 Questions | Updated On: Apr 15, 2026

Add To Cart