Free Oracle 1D0-1064-25-D Exam Questions

Become Oracle Certified with updated 1D0-1064-25-D exam questions and correct answers

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Total 79 Questions | Updated On: Apr 27, 2026

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Question 1

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A : It does not require matching passwords between Engagement Cloud and DCS.

B : It is configured exclusively via the Engagement Cloud Security Console.

C : It enables anonymous users to search the DCS knowledge base.

D : It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account

Answer: B,C

Question 2

Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A : Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

B : In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective

C : Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

D : Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.

E : Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.

Answer: A,C,E

Question 3

Select three correct limits and restrictions when importing data from a file.

A : Both create and update operations are available for imported records.

B : By default, the import starts immediately after it is activated.

C : Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

D : The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

E : If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

Answer: A,B,C

Question 4

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar

is not being displayed.

Which are two reasons for this behavior?

A : You have not enabled the Computer Telephony Integration (CTI) service.

B : The only toolbar enabled is the default one, and you must configure at least two.

C : You did not enable the vertical toolbar which is required, while the horizontal is optional.

D : The signed-in user does not have the appropriate access privileges to a toolbar

E : You entered a toolbar height that is not more than 70 pixels.

Answer: A,C

Question 5

In which three situations can default coverage be applied?

A : globally, to all service requests that do not have any other coverage

B : for a specific SR category

C : for a specific SR status

D : for a specific period of time

E : to a specific customer account

Answer: A,B,D

Page: 1 / 16

Total 79 Questions | Updated On: Apr 27, 2026

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