Free Oracle 1D0-1064-25-D Exam Questions

Become Oracle Certified with updated 1D0-1064-25-D exam questions and correct answers

Page: 1 / 16

Total 79 Questions | Updated On: Jan 27, 2026

Add To Cart

Question 1

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A : not be able to preview your application before you publish it

B : have to contact Oracle Support for the permission to deploy your custom DCS application

C : be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

D : be required to create all of your own components for the display of Engagement Cloud objects

Answer: D

Question 2

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM,

which two options are true?

Condition Column Severity = High

Calendar = 9AM to 5 PM, Monday – Friday, US EST

Resolution Metric = 2880

Resolution Warning Threshold 120

First Response Metric = 360

First Response Warning Threshold

A : Resolution is due on Saturday, 2 PM EST.

B : If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

C : First Response is due on Friday, 12 noon EST.

D : If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

Answer: B,C

Question 3

Which three statements are true about building Digital Customer Service (DCS) applications?

A : Many DCS applications can be active in production at the same time.

B : DCS includes a “reference implementation template” that illustrates recommended implementation practices

C : Only one version of a DCS application can be active in production at any time.

D : DCS application can be embedded in other sites.

Answer: B,C,D

Question 4

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to

create a new primary category called Mobile Phones.

Which four steps are required to define this new category?

A : Select Create Category > Create Top-Level Category

B : Check the Active flag

C : Select the task Manage Service Request Categories.

D : Select Status = “Active”.

E : Select Service Catalog in Functional Areas

F : Select Create Category > Create Child Category.

G : Complete Category Name.

Answer: A,B,C,G

Question 5

Which statement is correct when describing the process of adding assignment rules from Service Setup?

A : Use the “Manage Service Assignment Rules” task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish

B : Use the “Manage Service Request Assignment Object” task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

C : Use the “Manage Service Assignment Rules” task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

D : Use the “Manage Service Request Assignment Object” task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.

Answer: D

Page: 1 / 16

Total 79 Questions | Updated On: Jan 27, 2026

Add To Cart