Free Oracle 1D0-1064-25-D Exam Questions

Become Oracle Certified with updated 1D0-1064-25-D exam questions and correct answers

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Total 79 Questions | Updated On: May 27, 2025

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Question 1

In which three situations can default coverage be applied?

A : globally, to all service requests that do not have any other coverage

B : for a specific SR category

C : for a specific SR status

D : for a specific period of time

E : to a specific customer account

Answer: A,B,D

Question 2

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A : Validate that the product item is active and published.

B : Verify that Eligible for Service is selected on the product item.

C : Verify that Root Catalog is selected on the product groups.

D : Validate that Allow Duplicate is selected on the product item.

Answer: A

Question 3

Which four actions does the REST API for Service Requests (SRs) allow?

A : Update SR milestone

B : Create SR

C : Update SR assignee

D : Delete SR by SR number

E : Delete SR by SR title

Answer: A,B,C,D

Question 4

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A : Icons

B : Themes

C : Object workflow

D : Exports

E : Reports

F : Fields

G : Objects

H : Roles and privileges

Answer: A,B,D

Question 5

Which statement is correct when describing the process of adding assignment rules from Service Setup?

A : Use the “Manage Service Assignment Rules” task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish

B : Use the “Manage Service Request Assignment Object” task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

C : Use the “Manage Service Assignment Rules” task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

D : Use the “Manage Service Request Assignment Object” task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.

Answer: D

Page: 1 / 16

Total 79 Questions | Updated On: May 27, 2025

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