Free Oracle 1D0-1064-25-D Exam Questions

Become Oracle Certified with updated 1D0-1064-25-D exam questions and correct answers

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Total 79 Questions | Updated On: Mar 13, 2026

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Question 1

Which statement is correct when describing the process of adding assignment rules from Service Setup?

A : Use the “Manage Service Assignment Rules” task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish

B : Use the “Manage Service Request Assignment Object” task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

C : Use the “Manage Service Assignment Rules” task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

D : Use the “Manage Service Request Assignment Object” task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.

Answer: D

Question 2

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A : Icons

B : Themes

C : Object workflow

D : Exports

E : Reports

F : Fields

G : Objects

H : Roles and privileges

Answer: A,B,D

Question 3

What three things should you do once you have established a global default coverage?

A : Create an ESS job to Monitor Service Request Milestones.

B : Create an ESS job to Aggregate Service Requests.

C : Use Application Composer to configure warning emails about milestone compliance events.

D : Use Application Composer to include milestones on the Service Request Layout if desired.

Answer: A,C,D

Question 4

Select three correct limits and restrictions when importing data from a file.

A : Both create and update operations are available for imported records.

B : By default, the import starts immediately after it is activated.

C : Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

D : The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

E : If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

Answer: A,B,C

Question 5

Your customer has three service request child categories under the top-level service request category

“Accounts”:

Gold Accounts

Silver Accounts

Basic Accounts

You now want to disable the “Silver Accounts” category.

Which option meets the requirement?

A : In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the “Accounts” category and deselect the “Active” Column.

B : In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the “Silver Accounts” Category and expand it, click the “Inactive” button.

C : In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the “Accounts” Category and expand it, select the “Gold Accounts” and “Basic Accounts” child categories and click the “Inactive” button.

D : In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the “Accounts” Category and expand it, select the “Silver Accounts” child category and deselect the “Active” Column.

Answer: B

Page: 1 / 16

Total 79 Questions | Updated On: Mar 13, 2026

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